[redacted] was not charged for work performed before he even met with usTime records are kept simultaneously as the work is donePerhaps [redacted] does not recall meeting and/or speaking with us in 2012, however he didWe attempted to explore all opportunities to help [redacted] save his home and immediately after speaking with [redacted] , I explored the potential for a reverse mortgage for himI have the emails to the reverse mortgage specialist that we refer such matters to substantiate these chargesPerhaps [redacted] can explain that if I had never met with him or spoken with him, why there are emails to him and regarding him? Second, the retainer agreement that [redacted] signed indicates that there are no refunds once paid as we begin work on the file immediatelyWe substantially completed his Chapter 7bankruptcy petition after being retained and only after that did [redacted] decide that he wanted to wait to file the petition until the mortgage company moved closer to the Sheriff's SaleHe was very fortunate, in that it took the mortgage company five years to get close to a Sheriff's Sale and then again was fortunate that the mortgage company offered him a loan modification after more than years of his not making mortgage paymentsDuring that period prior to his loan modification, I was always available to answer any of his questions or to review any documentation that he received from his mortgage company and to advise him regarding that documentation/pleadingsI'm sure there are conversations and/or emails that I neglected to record as time entries during this 4+ year period as every conversation was ultimately about the timing of filing his chapter petition for which the fee is a flat feeThird, during the year period from when we first met with [redacted] to the present, my hourly rate has increased from $per hour to the present rate of $per hourThe invoice that I sent to [redacted] only reflects my hourly rate from of $even though, most of the time entries are for periods after my rate had increasedIf I had increased my rate on the invoice as it increased, [redacted] would owe our office a significant sumFinally, despite the fact that the retainer agreement signed by [redacted] clearly indicates that the retainer is non-refundable, I offered [redacted] a refund of $154.75, which is the difference between the retainer that he paid of $2,and the invoice balance of $1, [redacted] refused that offer and is looking for $It is unfortunate that [redacted] has taken the tact of attempting to bully a small firm by making claims against us, but that is the world we live in now
Complaint: ***
I am rejecting this response because:
My responsesare contained in his response following some of the ridiculous statements and are in bold uppercase lettersKindly advise *** *** was not charged for work performed before he even met with usTime records are kept simultaneously as the work is donePerhaps *** *** does not recall meeting and/or speaking with us in 2012, however he didWe attempted to explore all opportunities to help *** *** save his home and immediately after speaking with *** ***, I explored the potential for a reverse mortgage for him. We had no equity in the house to consider a reverse mortgage which we never didI have the emails to the reverse mortgage specialist therefore, you have no authorization from us to explore and charge us for obtaining a reverse mortgagethat we refer such matters to substantiate these chargesPerhaps *** *** can explain that if I had never met with him or spoken with him, why there are emails to him and regarding him? Second, the retainr agreement that *** *** signed indicates that there are no refunds once paid as we begin work on the file immediatelyWe substantially completed his Chapter 7bankruptcy petition after being retained and only after that did *** *** decide that he wanted to wait to file the petition until the mortgage company moved closer to the Sheriff's SaleHe was very fortunate, in that it took the mortgage company five years to get close to a Sheriff's Sale and then again was fortunate that the mortgage company offered him a loan modification after more than years 1/YRS of his not making mortgage paymentsDuring that period prior to his loan modification, I was always available to answer any of his questions or to review any documentation that he received from his mortgage company and to advise him regarding that documentation/pleadingsI'm sure there are conversations and/or emails that I neglected to record as time entries during this 4+ year period as every conversation was ultimately about the timing of filing his chapter petition for which the fee is a flat feeThird, during the year period from when we first met with *** *** to the present, my hourly rate has increased from $per hour to the present rate of $per hourThe invoice that I sent to *** *** only reflects my hourly rate from of $even though, most of the time entries are for periods after my rate had increasedIf I had increased my rate on the invoice as it increased, *** *** would owe our office a significant sumFinally, despite the fact that the retainer agreement signed by *** *** clearly indicates that the retainer is non-refundable, I offered *** *** a refund of $154.75, which is the difference between the retainer that he paid of $2,and the invoice balance of $1,*** *** refused that offer and is looking for $It is unfortunate that *** *** has taken the tact of attempting to bully COMPLAINING ABOUT CHARGES THAT WERE NOT INCURRED OR AUTHORIZED IS NOT BULLYING--WE NEVER RETAINED YOUR FIRM BEFORE SANDY--A TOTAL FABRICATION ON YOUR FIRM'S PART a small firm by making claims against us, but that is the world we live in now
Regards,
*** ***
[redacted] was not charged for work performed before he even met with us. Time records are kept simultaneously as the work is done. Perhaps [redacted] does not recall meeting and/or speaking with us in 2012, however he did. We attempted to explore all opportunities to help [redacted] save his...
home and immediately after speaking with [redacted], I explored the potential for a reverse mortgage for him. I have the emails to the reverse mortgage specialist that we refer such matters to substantiate these charges. Perhaps [redacted] can explain that if I had never met with him or spoken with him, why there are emails to him and regarding him? Second, the retainer agreement that [redacted] signed indicates that there are no refunds once paid as we begin work on the file immediately. We substantially completed his Chapter 7bankruptcy petition after being retained and only after that did [redacted] decide that he wanted to wait to file the petition until the mortgage company moved closer to the Sheriff's Sale. He was very fortunate, in that it took the mortgage company five years to get close to a Sheriff's Sale and then again was fortunate that the mortgage company offered him a loan modification after more than 5 years of his not making mortgage payments. During that period prior to his loan modification, I was always available to answer any of his questions or to review any documentation that he received from his mortgage company and to advise him regarding that documentation/pleadings. I'm sure there are conversations and/or emails that I neglected to record as time entries during this 4+ year period as every conversation was ultimately about the timing of filing his chapter 7 petition for which the fee is a flat fee. Third, during the 4 year period from when we first met with [redacted] to the present, my hourly rate has increased from $325.00 per hour to the present rate of $400.00 per hour. The invoice that I sent to [redacted] only reflects my hourly rate from 2012 of $325 even though, most of the time entries are for periods after my rate had increased. If I had increased my rate on the invoice as it increased, [redacted] would owe our office a significant sum. Finally, despite the fact that the retainer agreement signed by [redacted] clearly indicates that the retainer is non-refundable, I offered [redacted] a refund of $154.75, which is the difference between the retainer that he paid of $2,081.00 and the invoice balance of $1,926.25. [redacted] refused that offer and is looking for $577.25. It is unfortunate that [redacted] has taken the tact of attempting to bully a small firm by making false claims against us, but that is the world we live in now.
[redacted] was not charged for work performed before he even met with usTime records are kept simultaneously as the work is donePerhaps [redacted] does not recall meeting and/or speaking with us in 2012, however he didWe attempted to explore all opportunities to help [redacted] save his home and immediately after speaking with [redacted] , I explored the potential for a reverse mortgage for himI have the emails to the reverse mortgage specialist that we refer such matters to substantiate these chargesPerhaps [redacted] can explain that if I had never met with him or spoken with him, why there are emails to him and regarding him? Second, the retainer agreement that [redacted] signed indicates that there are no refunds once paid as we begin work on the file immediatelyWe substantially completed his Chapter 7bankruptcy petition after being retained and only after that did [redacted] decide that he wanted to wait to file the petition until the mortgage company moved closer to the Sheriff's SaleHe was very fortunate, in that it took the mortgage company five years to get close to a Sheriff's Sale and then again was fortunate that the mortgage company offered him a loan modification after more than years of his not making mortgage paymentsDuring that period prior to his loan modification, I was always available to answer any of his questions or to review any documentation that he received from his mortgage company and to advise him regarding that documentation/pleadingsI'm sure there are conversations and/or emails that I neglected to record as time entries during this 4+ year period as every conversation was ultimately about the timing of filing his chapter petition for which the fee is a flat feeThird, during the year period from when we first met with [redacted] to the present, my hourly rate has increased from $per hour to the present rate of $per hourThe invoice that I sent to [redacted] only reflects my hourly rate from of $even though, most of the time entries are for periods after my rate had increasedIf I had increased my rate on the invoice as it increased, [redacted] would owe our office a significant sumFinally, despite the fact that the retainer agreement signed by [redacted] clearly indicates that the retainer is non-refundable, I offered [redacted] a refund of $154.75, which is the difference between the retainer that he paid of $2,and the invoice balance of $1, [redacted] refused that offer and is looking for $It is unfortunate that [redacted] has taken the tact of attempting to bully a small firm by making claims against us, but that is the world we live in now
Complaint: ***
I am rejecting this response because:
My responsesare contained in his response following some of the ridiculous statements and are in bold uppercase lettersKindly advise *** *** was not charged for work performed before he even met with usTime records are kept simultaneously as the work is donePerhaps *** *** does not recall meeting and/or speaking with us in 2012, however he didWe attempted to explore all opportunities to help *** *** save his home and immediately after speaking with *** ***, I explored the potential for a reverse mortgage for him. We had no equity in the house to consider a reverse mortgage which we never didI have the emails to the reverse mortgage specialist therefore, you have no authorization from us to explore and charge us for obtaining a reverse mortgagethat we refer such matters to substantiate these chargesPerhaps *** *** can explain that if I had never met with him or spoken with him, why there are emails to him and regarding him? Second, the retainr agreement that *** *** signed indicates that there are no refunds once paid as we begin work on the file immediatelyWe substantially completed his Chapter 7bankruptcy petition after being retained and only after that did *** *** decide that he wanted to wait to file the petition until the mortgage company moved closer to the Sheriff's SaleHe was very fortunate, in that it took the mortgage company five years to get close to a Sheriff's Sale and then again was fortunate that the mortgage company offered him a loan modification after more than years 1/YRS of his not making mortgage paymentsDuring that period prior to his loan modification, I was always available to answer any of his questions or to review any documentation that he received from his mortgage company and to advise him regarding that documentation/pleadingsI'm sure there are conversations and/or emails that I neglected to record as time entries during this 4+ year period as every conversation was ultimately about the timing of filing his chapter petition for which the fee is a flat feeThird, during the year period from when we first met with *** *** to the present, my hourly rate has increased from $per hour to the present rate of $per hourThe invoice that I sent to *** *** only reflects my hourly rate from of $even though, most of the time entries are for periods after my rate had increasedIf I had increased my rate on the invoice as it increased, *** *** would owe our office a significant sumFinally, despite the fact that the retainer agreement signed by *** *** clearly indicates that the retainer is non-refundable, I offered *** *** a refund of $154.75, which is the difference between the retainer that he paid of $2,and the invoice balance of $1,*** *** refused that offer and is looking for $It is unfortunate that *** *** has taken the tact of attempting to bully COMPLAINING ABOUT CHARGES THAT WERE NOT INCURRED OR AUTHORIZED IS NOT BULLYING--WE NEVER RETAINED YOUR FIRM BEFORE SANDY--A TOTAL FABRICATION ON YOUR FIRM'S PART a small firm by making claims against us, but that is the world we live in now
Regards,
*** ***
[redacted] was not charged for work performed before he even met with us. Time records are kept simultaneously as the work is done. Perhaps [redacted] does not recall meeting and/or speaking with us in 2012, however he did. We attempted to explore all opportunities to help [redacted] save his...
home and immediately after speaking with [redacted], I explored the potential for a reverse mortgage for him. I have the emails to the reverse mortgage specialist that we refer such matters to substantiate these charges. Perhaps [redacted] can explain that if I had never met with him or spoken with him, why there are emails to him and regarding him? Second, the retainer agreement that [redacted] signed indicates that there are no refunds once paid as we begin work on the file immediately. We substantially completed his Chapter 7bankruptcy petition after being retained and only after that did [redacted] decide that he wanted to wait to file the petition until the mortgage company moved closer to the Sheriff's Sale. He was very fortunate, in that it took the mortgage company five years to get close to a Sheriff's Sale and then again was fortunate that the mortgage company offered him a loan modification after more than 5 years of his not making mortgage payments. During that period prior to his loan modification, I was always available to answer any of his questions or to review any documentation that he received from his mortgage company and to advise him regarding that documentation/pleadings. I'm sure there are conversations and/or emails that I neglected to record as time entries during this 4+ year period as every conversation was ultimately about the timing of filing his chapter 7 petition for which the fee is a flat fee. Third, during the 4 year period from when we first met with [redacted] to the present, my hourly rate has increased from $325.00 per hour to the present rate of $400.00 per hour. The invoice that I sent to [redacted] only reflects my hourly rate from 2012 of $325 even though, most of the time entries are for periods after my rate had increased. If I had increased my rate on the invoice as it increased, [redacted] would owe our office a significant sum. Finally, despite the fact that the retainer agreement signed by [redacted] clearly indicates that the retainer is non-refundable, I offered [redacted] a refund of $154.75, which is the difference between the retainer that he paid of $2,081.00 and the invoice balance of $1,926.25. [redacted] refused that offer and is looking for $577.25. It is unfortunate that [redacted] has taken the tact of attempting to bully a small firm by making false claims against us, but that is the world we live in now.