Capp's Auto Sales

Initial Business Response /* (1000, 5, 2016/09/29) */
in this case- *** has been refunded for an article purchased on *** however the facts he presented to you are untrue -first he was given a day warranty not a day money back guarantee and second the machine he returned had no
issues so my conclusion is that *** used my machine for three weeks at my expense and then decided it was time to get his money back therefore I consider this complaint to be not to be based on true facts however a refund has been issued
Initial Consumer Rebuttal /* (3000, 7, 2016/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
During my initial encounter I was told if I had any issues within days to bring it back and it would be refundedI did use the device for several week and then the issues started to present themselvesI returned the device then spent a full week with close to phone calls and visits to their shop before I received a refundI did finally receive a refund but it was an agonizing experienceThis issue can be closed but I do not accept their reply as the truth

Initial Business Response /* (1000, 8, 2016/08/08) */
this case has been solved with *** refund has been issued with agreement that he will be contacted when laptop is ready
Initial Consumer Rebuttal /* (3000, 10, 2016/08/09) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I've received a $*** refund, am still owed $** moreI agree that Nexus has indicated that when the laptop is ready (due, I've been told, to tardiness by the person responsible for the job), I'll have the option to proceed with the transaction
Final Business Response /* (4000, 12, 2016/08/15) */
paul has picked up *** of a *** refund he will drop by for the remaining **

Initial Business Response /* (1000, 9, 2017/09/21) */
sorry for late reply in this case our policy is to replace the used monitor if possible or upon examination of such for damage refund the customers money if adacuate replacement cannot be found

Final Consumer Response /* (2000, 6, 2016/08/26) */
I called again and he picked the call at around and told me to come at and pick my moneyI called for about times at 2pm no one answeredSo I decided to just show up there and he was thereSo I asked for the money and he gave it to
me
This case can be closed pleaseAfter more than month and calling for about more than times I got the money back

Final Consumer Response /* (2000, 5, 2017/02/23) */
Hello,
I wanted to inform you that the subject complaint, case #***, has been resolved as the business has finally gave me my refundI've tried to go on your website and update it but apparently I need a password to access it, which I do
not haveIf you could close this file number it would be greatly appreciated
Thank you,
***

Final Consumer Response /* (2000, 8, 2017/07/06) */
refund has been issued

Initial Business Response /* (1000, 11, 2016/06/03) */
REGARDING REFUND REQUESTED BY *** REFUND IN FULL CAN BA PICKED UP WEDNESDAY JUNE 2016***
Initial Consumer Rebuttal /* (3000, 15, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I went to NEXUS Cn Thursday, June 2nd and was informed that I can pick up my refund in full on Monday, June 6th (as they also stated in their respond to you on June 3rd)I tried to call NEXUS all day yesterday but as always I got no answer
Today I went to NEXUS at their address but again there was no moneyThey said they meant tomorrow Wednesday not Monday (although they dated it as June 6th)
So, I believe I will try one more time, tomorrow, to go pick up my money and inform you what will happen
Thanks
Final Consumer Response /* (2000, 20, 2016/06/17) */
Thank you once againToday I got the last part of my refund ($***)So now everything is fineThank you so much for your help
***