[redacted] Complain [redacted] – I researched this complaint, we did reach out to this customer and swap out the face We have satisfactory serviced the customers unit on 2/19/and most recently on 4/28/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will call deans and order the blower Sincerely, [redacted]
Complaint Information: ONCE AGAIN , WE APOLOGIZE FOR THE MIS-COMMUNICATION INVOLVED WITH THE ORDERING OF THE HOT TUB AND THE COVER LIFTERDURING THE HOLIDAY SEASON DELIVERY TIMES ARE OFTEN MIS QUOTED DUE TO SHUT DOWNSAS FAR AS THE WARRANTY , WE WILL SEND YOU A COPY OF THE WARRANTY IN THE MAILAS FAR AS THE REVIEWS , WE ARE WORKING ON HIRING, TRAINING AND CUSTOMER SERVICEWE HOPE THAT YOU ARE ENJOYING YOUR HOT TUB
Complaint: [redacted] I am rejecting this response because: Paper composite wheels can easily get little pebbles embedded in them as the machine they used was used outside on gravel and brought inside my houseThe proper procedure would have been to protect the floors with Masonite, before rolling industrial equipment over new floorsThe old stove was removed prior to the hardwood floors going in, as they cannot install the hardwood floors with the old stove on top of the floorsThese were newly installed hardwood floorsWe were aware the old stove was heavy and left dents in the driveway (which we did not have any concern over)As stated above the floors are brand new and the stove was removed prior to the new floors being installed, as it is hard to install hardwood with a stove on top Some scratches may have been caused by Matt Cwhen he laid the new stove on its side with only a tarp over my hardwood floorsSurely a stove of this weight would require more than a tarp for adequate protection Also, all of the damage to the floors are in the areas that Matt Cand his crew worked and there were no damages prior to the installation The damages were reported in a timely manner the same day and there is no report of any per-existing damage to the floors Regarding the original hearth pad, we were never informed that it could not be ordered anymore and they just decided to give us what they had in stock instead They told us the manufacturer replaced it with the one they installed, but as mentioned in our original complaint, the correct hearth pad is available from the manufacturer as I contacted them myself and they confirmed it could be ordered Moreover, when we spoke with ***, she said it could be ordered as a special order part, however, if it arrived broken they would deliver it to us broken This is an unacceptable way of doing business and we do not appreciate being blatantly lied to Regarding the touch up paint, we would still like to know why the stove was touchto begin with when it was supposed to be brand new If it did need touch-up, why were we not informed of this in advance? We tried many times to resolve the complaint, but they always had the same answer, that no one could help / [redacted] Style Definitions */ Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank you anyway...we will find another business to clean the stoveStarting the stove up was not the problem, I at least wanted maybe a piece of paper lit to make sure the smoke was going out the chimneyLike I said when my husband went on the roof weeks later (the stove had not been used) and put the brush in a bunch of crystal-like soot came flying down the chimneySo apparently Lou was not as thorough as you hopedThanks for your response and offer Sincerely, [redacted] ***
Complaint Information: The customer has the part and has an appointment, due to a heavy work loads , time slots can not be given out until a few days beforeWhen they do go out , I will make sure that there is a convection blower on the truck , in case he needs itIf he has any other concerns , he can continue to email , if he feels more comfortable doing that
[redacted] Complain [redacted] – I researched this complaint, we did reach out to this customer and swap out the face We have satisfactory serviced the customers unit on 2/19/and most recently on 4/28/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will call deans and order the blower Sincerely, [redacted]
Complaint Information: ONCE AGAIN , WE APOLOGIZE FOR THE MIS-COMMUNICATION INVOLVED WITH THE ORDERING OF THE HOT TUB AND THE COVER LIFTERDURING THE HOLIDAY SEASON DELIVERY TIMES ARE OFTEN MIS QUOTED DUE TO SHUT DOWNSAS FAR AS THE WARRANTY , WE WILL SEND YOU A COPY OF THE WARRANTY IN THE MAILAS FAR AS THE REVIEWS , WE ARE WORKING ON HIRING, TRAINING AND CUSTOMER SERVICEWE HOPE THAT YOU ARE ENJOYING YOUR HOT TUB
Complaint: [redacted] I am rejecting this response because: Paper composite wheels can easily get little pebbles embedded in them as the machine they used was used outside on gravel and brought inside my houseThe proper procedure would have been to protect the floors with Masonite, before rolling industrial equipment over new floorsThe old stove was removed prior to the hardwood floors going in, as they cannot install the hardwood floors with the old stove on top of the floorsThese were newly installed hardwood floorsWe were aware the old stove was heavy and left dents in the driveway (which we did not have any concern over)As stated above the floors are brand new and the stove was removed prior to the new floors being installed, as it is hard to install hardwood with a stove on top Some scratches may have been caused by Matt Cwhen he laid the new stove on its side with only a tarp over my hardwood floorsSurely a stove of this weight would require more than a tarp for adequate protection Also, all of the damage to the floors are in the areas that Matt Cand his crew worked and there were no damages prior to the installation The damages were reported in a timely manner the same day and there is no report of any per-existing damage to the floors Regarding the original hearth pad, we were never informed that it could not be ordered anymore and they just decided to give us what they had in stock instead They told us the manufacturer replaced it with the one they installed, but as mentioned in our original complaint, the correct hearth pad is available from the manufacturer as I contacted them myself and they confirmed it could be ordered Moreover, when we spoke with ***, she said it could be ordered as a special order part, however, if it arrived broken they would deliver it to us broken This is an unacceptable way of doing business and we do not appreciate being blatantly lied to Regarding the touch up paint, we would still like to know why the stove was touchto begin with when it was supposed to be brand new If it did need touch-up, why were we not informed of this in advance? We tried many times to resolve the complaint, but they always had the same answer, that no one could help / [redacted] Style Definitions */ Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank you anyway...we will find another business to clean the stoveStarting the stove up was not the problem, I at least wanted maybe a piece of paper lit to make sure the smoke was going out the chimneyLike I said when my husband went on the roof weeks later (the stove had not been used) and put the brush in a bunch of crystal-like soot came flying down the chimneySo apparently Lou was not as thorough as you hopedThanks for your response and offer Sincerely, [redacted] ***
Complaint Information: The customer has the part and has an appointment, due to a heavy work loads , time slots can not be given out until a few days beforeWhen they do go out , I will make sure that there is a convection blower on the truck , in case he needs itIf he has any other concerns , he can continue to email , if he feels more comfortable doing that