I [redacted] am very aware of what was done and as I stated I am seeking to be refunded the monies that I had to come out of my pocket withAs I stated if it was due to something I had done I wouldn't have a problem but this matter was clearly and totally their fault I'am looking for full reimburstment in the amount of $
July 18,
Complaint Handler
Revdex.com, Inc
Bryant Woods South
AmherstNY
Dear ***
This letter is in regards to a concern sent in by *** ***, Revdex.com complaint *** *
have reviewed *** *** statement and have investigated his concernThe first thing I would like to clear up is *** *** concern with recallsAs of this letter there are no service recalls or campaigns on *** ***s *** *** *** (VIN # ***)I have enclosed a copy of this statementIt appears *** *** is referring to a defect that relates to motor vehicle safety Bulletin No ***In these vehicles fluid can enter the driver's door module, it may cause corrosion and that could result in a short in the circuit boardThis short may cause the power door lock and power window switches to function intermittently or become inoperativeI have confirmed in the *** *** inquiry system that this vehicle is not involved in this recall
In reviewing *** ***s work order I found that the failure of the window was a mechanical failure of the window regulator, not a electrical failureEven if *** ***s vehicle was part of this recall the window regulator would not be part of the concern
*** ***'s complete satisfaction is very important to our dealershipThe Service Consultant did follow normal protocol and *** *** was given all this information and his repair options** *** chose to have his vehicle repairedBased on all this information we will not be offering any cost assistanceIf you have any questions feel free to contact me personally
Thank You,
*** *** ***
Service Director
Cappellino Buick
###-###-####
***@cappellino.net
June 23, Attn: *** *** *** ***The vehicle in question was not purchased or maintained at our dealershipThe customer's first visit to our store was on Sept at miles to have two recalls completedOne of the recalls was Recall #*** for
brake lamp malfunction, 80th recalls were completed as per the recall procedure.On October 15, we processed a reimbursement to the customer under the Brake lamp recall for a repair that was completed by another service stationOn June 15,at miles (miles since the recall was performed) the customer brought her car back stating the brake lights will randomly come on while driving and will not come on while brakingOur technician inspected her vehicle: he rechecked all aspects of the recall, which were correctHe scanned for codes and found two codes (B1380-and C0277-06.) At this time, he noticed that the vehicle had an aftermarket remote start system wired into the BCM and other componentsWe recommended the removal of the non-factory accessories as this could be the cause of the problemAs per the owner's authorization, we removed the wiring and module and road tested the vehicleThere were no lights on and the BPP was working as designedWe recommended that the owner drive the vehicle to see If the condition reoccurredWe decline to reimburse the owner as we performed the repairs that were authorized by her to remove aftermarket componentsThe factory recall was completed properly and more than miles had elapsed since the recall was completedWe did not bill her for the time the technician spent rechecking to insure the recall was completed properlyAs of today, we do not know that her vehicle requires a BCM replacement and we decline to perform any repairs on this vehicle at our expense since we only worked on this vehicle once over 12,milesagoSincerely,
*** ***, Controller
September 4,Revdex.com Complaint # ***
Responded by Fax # ###-###-####
The customer brought his GMC Truck in for an oil change and tire rotations that was covered under his factory warranty, a detailed that was performed at no charge to him and a repair to the left side of
the vehicle that was covered under his Insurance Company. The repairs were completed on May 20,When he came to pick up his vehicle, he inspected the vehicle and had a few concerns with the repairs that were completed - residue rubbing compound left on vehicle and some minor alignment concernsThe customer was also concerned about a mark on the right side of the bumper.
Prior to releasing any vehicles, we require payment in full or a Direction of Pay signed to insure the insurance company will release the payment to usWhen the customer refused to sign the direction of pay, Gary C***, Vice President of the company spoke with the customerGary assured the customer that we would take care of any concerns he had regarding the repair but we could not release the vehicle without authorization of paymentThe customer chose to leave without the vehicle.
Salvo A***, our Body Shop Manager inspected the vehicle the next dayHe had the technician wet sand and buff the area of concern and address the other minor concernsThe customer's concern with the mark on the right side of the bumper was not due to the accident*** *** declined participation in the repair.
There was a wear mark on the bumper, grille and fender meetThis mark would not have been present at the time the customer took delivery but occurred over time as these areas rubbed against one anotherSalvo contacted our GM Representative to see if it would be covered under warranty.
Our GM Representative authorized the repair under factory warrantySalvo contacted the customer the day after he picked up his vehicle to explain that we ordered the part and it would be covered under warrantyAn appointment was set up fro the customer to completed this repair.
The customer left a voice mail the next day stating that he was unable to make that appointment and he would call to rescheduleOver the next several weeks, Salvo left several messages for the customer but did not receive any return phone callsSalvo left a final message that we would have to return the part to GM and close out the RO if we did not hear from him
In July, we returned the partSeveral days later, the customer called and stated he was out of town and just returnedSalvo offered to record the bumper but the customer did not commit to having the repairs done at our store.
We are happy to reorder the bumper for the customer and schedule an appointment to complete the repairs under warranty
Business called Revdex.com and advised:
Business contacted General Motors on consumer behalf and was able to get them to replace the part with a cost of only $75.00 to the consumer, on a repair that would have cost $285.35...
plus tax, which equates to 25% of the actual cost to the consumer.
I [redacted] am very aware of what was done and as I stated I am seeking to be refunded the monies that I had to come out of my pocket with. As I stated if it was due to something I had done I wouldn't have a problem but this matter was clearly and totally their fault. I'am looking for full reimburstment in the amount of $81.56
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
PS Nobody from Cappellino's or Lynda [redacted] EVER tried to get in touch with me ..EVER!
Thank you Revdex.com. [redacted]
Gary [redacted] has been working with our customer on this concern. Inadvertently, the electrical components to the plow were misplaced when the plow was removed. Gary has been working with the Parts Manager at our Chevrolet location to locate new components for him.We thought we had the correct...
mount located and purchased for the customer on July 1.However, when the customer came into the dealership, it turns out we had the wrong mount system.We have since located the correct mount for the customer. We have left messages for him viatext and email on 7/18, 7/19 and 7/21 to let him know that we have the correct mount for his snow plow. As of today, we have not heard back from the customer .We will continue to contact him so we can make arrangements for him to receive these components for his snow plow system.Lynda [redacted] Secretary
I [redacted] am very aware of what was done and as I stated I am seeking to be refunded the monies that I had to come out of my pocket withAs I stated if it was due to something I had done I wouldn't have a problem but this matter was clearly and totally their fault I'am looking for full reimburstment in the amount of $
July 18,
Complaint Handler
Revdex.com, Inc
Bryant Woods South
AmherstNY
Dear ***
This letter is in regards to a concern sent in by *** ***, Revdex.com complaint *** *
have reviewed *** *** statement and have investigated his concernThe first thing I would like to clear up is *** *** concern with recallsAs of this letter there are no service recalls or campaigns on *** ***s *** *** *** (VIN # ***)I have enclosed a copy of this statementIt appears *** *** is referring to a defect that relates to motor vehicle safety Bulletin No ***In these vehicles fluid can enter the driver's door module, it may cause corrosion and that could result in a short in the circuit boardThis short may cause the power door lock and power window switches to function intermittently or become inoperativeI have confirmed in the *** *** inquiry system that this vehicle is not involved in this recall
In reviewing *** ***s work order I found that the failure of the window was a mechanical failure of the window regulator, not a electrical failureEven if *** ***s vehicle was part of this recall the window regulator would not be part of the concern
*** ***'s complete satisfaction is very important to our dealershipThe Service Consultant did follow normal protocol and *** *** was given all this information and his repair options** *** chose to have his vehicle repairedBased on all this information we will not be offering any cost assistanceIf you have any questions feel free to contact me personally
Thank You,
*** *** ***
Service Director
Cappellino Buick
###-###-####
***@cappellino.net
June 23, Attn: *** *** *** ***The vehicle in question was not purchased or maintained at our dealershipThe customer's first visit to our store was on Sept at miles to have two recalls completedOne of the recalls was Recall #*** for
brake lamp malfunction, 80th recalls were completed as per the recall procedure.On October 15, we processed a reimbursement to the customer under the Brake lamp recall for a repair that was completed by another service stationOn June 15,at miles (miles since the recall was performed) the customer brought her car back stating the brake lights will randomly come on while driving and will not come on while brakingOur technician inspected her vehicle: he rechecked all aspects of the recall, which were correctHe scanned for codes and found two codes (B1380-and C0277-06.) At this time, he noticed that the vehicle had an aftermarket remote start system wired into the BCM and other componentsWe recommended the removal of the non-factory accessories as this could be the cause of the problemAs per the owner's authorization, we removed the wiring and module and road tested the vehicleThere were no lights on and the BPP was working as designedWe recommended that the owner drive the vehicle to see If the condition reoccurredWe decline to reimburse the owner as we performed the repairs that were authorized by her to remove aftermarket componentsThe factory recall was completed properly and more than miles had elapsed since the recall was completedWe did not bill her for the time the technician spent rechecking to insure the recall was completed properlyAs of today, we do not know that her vehicle requires a BCM replacement and we decline to perform any repairs on this vehicle at our expense since we only worked on this vehicle once over 12,milesagoSincerely,
*** ***, Controller
September 4,Revdex.com Complaint # ***
Responded by Fax # ###-###-####
The customer brought his GMC Truck in for an oil change and tire rotations that was covered under his factory warranty, a detailed that was performed at no charge to him and a repair to the left side of
the vehicle that was covered under his Insurance Company. The repairs were completed on May 20,When he came to pick up his vehicle, he inspected the vehicle and had a few concerns with the repairs that were completed - residue rubbing compound left on vehicle and some minor alignment concernsThe customer was also concerned about a mark on the right side of the bumper.
Prior to releasing any vehicles, we require payment in full or a Direction of Pay signed to insure the insurance company will release the payment to usWhen the customer refused to sign the direction of pay, Gary C***, Vice President of the company spoke with the customerGary assured the customer that we would take care of any concerns he had regarding the repair but we could not release the vehicle without authorization of paymentThe customer chose to leave without the vehicle.
Salvo A***, our Body Shop Manager inspected the vehicle the next dayHe had the technician wet sand and buff the area of concern and address the other minor concernsThe customer's concern with the mark on the right side of the bumper was not due to the accident*** *** declined participation in the repair.
There was a wear mark on the bumper, grille and fender meetThis mark would not have been present at the time the customer took delivery but occurred over time as these areas rubbed against one anotherSalvo contacted our GM Representative to see if it would be covered under warranty.
Our GM Representative authorized the repair under factory warrantySalvo contacted the customer the day after he picked up his vehicle to explain that we ordered the part and it would be covered under warrantyAn appointment was set up fro the customer to completed this repair.
The customer left a voice mail the next day stating that he was unable to make that appointment and he would call to rescheduleOver the next several weeks, Salvo left several messages for the customer but did not receive any return phone callsSalvo left a final message that we would have to return the part to GM and close out the RO if we did not hear from him
In July, we returned the partSeveral days later, the customer called and stated he was out of town and just returnedSalvo offered to record the bumper but the customer did not commit to having the repairs done at our store.
We are happy to reorder the bumper for the customer and schedule an appointment to complete the repairs under warranty
Business called Revdex.com and advised:
Business contacted General Motors on consumer behalf and was able to get them to replace the part with a cost of only $75.00 to the consumer, on a repair that would have cost $285.35...
plus tax, which equates to 25% of the actual cost to the consumer.
I [redacted] am very aware of what was done and as I stated I am seeking to be refunded the monies that I had to come out of my pocket with. As I stated if it was due to something I had done I wouldn't have a problem but this matter was clearly and totally their fault. I'am looking for full reimburstment in the amount of $81.56
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
PS Nobody from Cappellino's or Lynda [redacted] EVER tried to get in touch with me ..EVER!
Thank you Revdex.com. [redacted]
Gary [redacted] has been working with our customer on this concern. Inadvertently, the electrical components to the plow were misplaced when the plow was removed. Gary has been working with the Parts Manager at our Chevrolet location to locate new components for him.We thought we had the correct...
mount located and purchased for the customer on July 1.However, when the customer came into the dealership, it turns out we had the wrong mount system.We have since located the correct mount for the customer. We have left messages for him viatext and email on 7/18, 7/19 and 7/21 to let him know that we have the correct mount for his snow plow. As of today, we have not heard back from the customer .We will continue to contact him so we can make arrangements for him to receive these components for his snow plow system.Lynda [redacted] Secretary