We were originally contacted for an estimate to replace their water heaterThey accepted the work and we installed a new 50gal water heater on 04/19/as proposedThey called us back days later and said they were having hot water issuesWhen we arrived, the new heater we installed had
perfect hot waterWe did find cold water getting into the hot sideAfter further investigation we found a 6gal water heater in the bathroom ceiling that is tied into the hot water system for the main heater, putting cold water into the hot water systemThis is against the State of Illinois plumbing codeThe heater in the bathroom ceiling needs to be removed, lines capped and the bathroom tied into the new water heaterWe can contact the Village of Schaumburg plumbing inspector to look at it and confirm it is against plumbing code. As for the broken glass, we would be happy to reminburse you for anything that we broke
Initial Business Response /* (1000, 5, 2015/08/21) */
Per our conversation with the property manager, when a unit on the first floor is backing up and the backup is solely between the downstairs and upstairs units, the cost is the unit owner's responsibility. It was not a common line or...
building backup. The backup only affected her unit from the unit upstairs because these two lines tie together. Ms. [redacted] called us out directly for the work, and we confirmed with the property manager it was her responsibility. The association is not responsible for the cost. We cannot issue a refund as Ms. [redacted] is the homeowner, she contacted us directly, and the services rendered for the backup are her responsibility per the property manager.
Initial Business Response /* (1000, 5, 2014/06/19) */
We ask the Revdex.com to please close this case as it is in litigation and cannot be discussed and/or resolved through the Revdex.com. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/24) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
This situation is not in litigation. I have not filed any suits, and I'd have to believe Capps doesn't have any basis to litigate for its failure to repair the damage caused to my house (nor have I received anything notification of a lawsuit from them).
I'm hoping that the constructive intervention of the Revdex.com will end these frustrating, untruthful delay tactics and enable a satisfactory resolution. Please help! Thanks!
Final Business Response /* (4000, 11, 2014/07/08) */
Capps Plumbing & Sewer Court Filing
1 message
[redacted] Tue, Jul 8, 2014 at 2:01 PM
To: "[redacted]@chicago.Revdex.com.org"
Hi [redacted],
Per our conversation, please find the court filing attached for case #XXXXXXXX. We filed the case against Mr. [redacted] on 7/7/14 per the stamp on the attachment. If you need anything further, please let me know!
Sincerely,
[redacted]
Vice President Capps Plumbing & Sewer
90 E. Marquardt Dr., Wheeling, IL XXXXX
Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX
ChiassonCourtFiling.pdf
295K
NOTE FROM THE Revdex.com:
The business has provided documentation showing that they have filed suit. As the court will resolve the matter we are judging your complaint resolved and closing it. There is nothing further that the Revdex.com can do in this matter as Revdex.com policy prohibits us from handling complaints in which the courts are involved.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
We were originally contacted for an estimate to replace their water heaterThey accepted the work and we installed a new 50gal water heater on 04/19/as proposedThey called us back days later and said they were having hot water issuesWhen we arrived, the new heater we installed had
perfect hot waterWe did find cold water getting into the hot sideAfter further investigation we found a 6gal water heater in the bathroom ceiling that is tied into the hot water system for the main heater, putting cold water into the hot water systemThis is against the State of Illinois plumbing codeThe heater in the bathroom ceiling needs to be removed, lines capped and the bathroom tied into the new water heaterWe can contact the Village of Schaumburg plumbing inspector to look at it and confirm it is against plumbing code. As for the broken glass, we would be happy to reminburse you for anything that we broke
Initial Business Response /* (1000, 5, 2015/08/21) */
Per our conversation with the property manager, when a unit on the first floor is backing up and the backup is solely between the downstairs and upstairs units, the cost is the unit owner's responsibility. It was not a common line or...
building backup. The backup only affected her unit from the unit upstairs because these two lines tie together. Ms. [redacted] called us out directly for the work, and we confirmed with the property manager it was her responsibility. The association is not responsible for the cost. We cannot issue a refund as Ms. [redacted] is the homeowner, she contacted us directly, and the services rendered for the backup are her responsibility per the property manager.
Initial Business Response /* (1000, 5, 2014/06/19) */
We ask the Revdex.com to please close this case as it is in litigation and cannot be discussed and/or resolved through the Revdex.com. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/24) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
This situation is not in litigation. I have not filed any suits, and I'd have to believe Capps doesn't have any basis to litigate for its failure to repair the damage caused to my house (nor have I received anything notification of a lawsuit from them).
I'm hoping that the constructive intervention of the Revdex.com will end these frustrating, untruthful delay tactics and enable a satisfactory resolution. Please help! Thanks!
Final Business Response /* (4000, 11, 2014/07/08) */
Capps Plumbing & Sewer Court Filing
1 message
[redacted] Tue, Jul 8, 2014 at 2:01 PM
To: "[redacted]@chicago.Revdex.com.org"
Hi [redacted],
Per our conversation, please find the court filing attached for case #XXXXXXXX. We filed the case against Mr. [redacted] on 7/7/14 per the stamp on the attachment. If you need anything further, please let me know!
Sincerely,
[redacted]
Vice President Capps Plumbing & Sewer
90 E. Marquardt Dr., Wheeling, IL XXXXX
Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX
ChiassonCourtFiling.pdf
295K
NOTE FROM THE Revdex.com:
The business has provided documentation showing that they have filed suit. As the court will resolve the matter we are judging your complaint resolved and closing it. There is nothing further that the Revdex.com can do in this matter as Revdex.com policy prohibits us from handling complaints in which the courts are involved.
[redacted]
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois