The owner is agreeing to reimburse for ONE lost item, once the claim is submitted However, the owner denies that a belt was lost and the amount to be refunded has not been agreed upon Once I submit the complete claim form sent to me via the Attorney General, I will see what, if anything, the owner agrees to do This is still not resolved The owner has NEVER contacted me directly and only replied to a letter sent by the Attorney General There is no guarantee that this owner will reimburse the actual cost of the blouse and if they will reimburse for the missing belt at all
When Ms [redacted] dropped off her three pieces to be dry cleaned my staff informed her that her dress, which was a black and white high contrast [redacted] dress with over 3% spandex, had a high chance of fadingWhich means that the darker dye would fade onto the lighter fabricWe have had so many issues with this particular brand being defective that we told her if she wanted it dry cleaned she would have to sign a waiver removing any liability from usWhich she chose to doSo when she returned to pick up her order, in fact the dress had released the dye, just as we had warned herShe asked to speak to a manager I came to the counter and told her that is why we had you sign a waiverAdditionally she started to complain about her other garment a pink blouse that had many faded worn in stains on the front of itI told her there's nothing I can do for worn in stains it's obvious that the garment is not new and at no point does my store guarantee entire stain removalAll we can do is process garments and pre-treat them to the best of our abilityI told her that with regards to the dress, there were a couple things I might be able to try to reverse the damage and that I would be willing to do that free of costAs far as the pink blouse I suggested that she try washing it in warm water with [redacted] or some kind of stain remover and that perhaps it could lift water-based stains out that were not removed through dry cleaning which is an oil-based processSo she asked for her money back and I told her that I was not going to give her a refund when I rendered the service to the best of my abilityWhen I told her I wasn't going to refund her she threatened me by telling me "I'm going to tell the Revdex.com and the Ohio Attorney General." There are two sides to every story As she continued to make threats I told her to go ahead and take the dress back too that I wasn't interested in going out of my way to perform extra services for someone who is threatening me.According to the section principles of Textile Product Performace from the International Fair claims guidePage section 1:BTextile Product Serviceability1) Implied Serviceability - A minimum degree of serviceability or quality of performance is implied inany textile product by reason of its nature, purpose, material content and customary useImpliedserviceability has been defined by the National Retail Merchants Association as follows :‘In the sale of merchandise, there is an implied warranty that such goods will afford reasonable service inuse and, unless otherwise specified, may be cleansed and refreshed by customary methodsFailure of anarticle to wear or clean satisfactorily when soiled is justifiable cause for complaint.’A textile article that is renovated, cleansed or refreshed by an appropriate or customary method, as definedelsewhere in this Guide, is expected not to :a) Shrink or stretch out of size or shape.b) Become yellow, grey or otherwise discoloured or change physically in appearance.c) Lose or change colour, or stain other material.d) Become stiff, limp or otherwise changed in feel or touch.When a limitation or special instruction is properly affixed to a product in a clearly visible position, suchinstruction must be followedOtherwise, the person failing to follow the instruction assumes responsibility iffailure results.When labelled instructions are carried out in accordance with appropriate definitions in the Guide and afailure results, the responsibility for failure rests with the product."According to above statement; we cleaned the garment according to the care label and the color transferredThis concludes that the responsability is from the manufacturesection G product failure:"Where a product exhibits an abamount of fading or staining the problems should be explained to theconsumer and written approval be obtained from the consumer prior to drycleaning."we followed the appropriate protocol and in order o retain the customer offered to work on the garment for FREE
Mr [redacted] came into my store complaining about being able to smell body odor on two of his gold shirtsMy staff member informed him that the dry cleaning process does not remove body odor and instead washing in water would be the best optionAt this point we offered to wash the shirts in water free of charge Me [redacted] did not want this solution and wanted refunded his money, so my staff member reached out to me Mr [redacted] said the same thing about the odor and then I too explained that dry-cleaning does not remove strong smellsI explained I was happy to the items at no cost and he disregarded everything I was saying as if I was trying to make excusesHe then stated that he wanted his money back so I did refund him for the two garmentsAt that moment he said he wanted to be refunded for the items and referred to three tickets sitting on the counter from a previous day when he had picked up ordersThere were pieces for dry cleaning and pieces of laundryI explained to him that I wasn't going to refund for garments when he only brought in two shirtsI was trying to offer a solution and explained to him again that body odor doesn't come out through dry cleaning and he again continued to disregard me and told me I was ridiculousHe cussed at me and threatened me with bad reviews and said he would also be telling all his friends not to come to my storeI told him as our policy we cannot refund money without the garments and tickets being present and in addition I was trying to make it right by offering to the garmentsThis customer doesn't have any education about this industry and it is frustrating that he refers to our low pricing as the assumption to bad qualityRoutine dry cleaning doesn’t do a great job of removing strong odors from your clothesAnd that's because dry cleaning is a water-less process that does not remove odors as readily as general laundrySo garments that smell of body odor, smoke, mold or even perfume need special attention in addition to the dry cleaning process for complete odor removal or they need to be washed, which is the option that I offeredIn our store we use the most environmentally friendly solvent called HydroCarbon but most of the stores use PERC, which a very strong chemical that poses health risk to humans and a threat to the environmentPERC is more aggressive and it may reduce odors but we chose not to use it because of the health risks mentioned beforeOther cleaners also choose to wash cloths without consent from the customer and again we don't do that unless we make the customer awareI refunded the money for the garments that he brought back but I will not refund the money for the ticketsCussing at me and my staff, threatening me to ruin my business is not a mature way to handle issuesI have operated my business for years and have established customers that know me and know I care about giving the best at the lowest price
The owner is agreeing to reimburse for ONE lost item, once the claim is submitted However, the owner denies that a belt was lost and the amount to be refunded has not been agreed upon Once I submit the complete claim form sent to me via the Attorney General, I will see what, if anything, the owner agrees to do This is still not resolved The owner has NEVER contacted me directly and only replied to a letter sent by the Attorney General There is no guarantee that this owner will reimburse the actual cost of the blouse and if they will reimburse for the missing belt at all
When Ms [redacted] dropped off her three pieces to be dry cleaned my staff informed her that her dress, which was a black and white high contrast [redacted] dress with over 3% spandex, had a high chance of fadingWhich means that the darker dye would fade onto the lighter fabricWe have had so many issues with this particular brand being defective that we told her if she wanted it dry cleaned she would have to sign a waiver removing any liability from usWhich she chose to doSo when she returned to pick up her order, in fact the dress had released the dye, just as we had warned herShe asked to speak to a manager I came to the counter and told her that is why we had you sign a waiverAdditionally she started to complain about her other garment a pink blouse that had many faded worn in stains on the front of itI told her there's nothing I can do for worn in stains it's obvious that the garment is not new and at no point does my store guarantee entire stain removalAll we can do is process garments and pre-treat them to the best of our abilityI told her that with regards to the dress, there were a couple things I might be able to try to reverse the damage and that I would be willing to do that free of costAs far as the pink blouse I suggested that she try washing it in warm water with [redacted] or some kind of stain remover and that perhaps it could lift water-based stains out that were not removed through dry cleaning which is an oil-based processSo she asked for her money back and I told her that I was not going to give her a refund when I rendered the service to the best of my abilityWhen I told her I wasn't going to refund her she threatened me by telling me "I'm going to tell the Revdex.com and the Ohio Attorney General." There are two sides to every story As she continued to make threats I told her to go ahead and take the dress back too that I wasn't interested in going out of my way to perform extra services for someone who is threatening me.According to the section principles of Textile Product Performace from the International Fair claims guidePage section 1:BTextile Product Serviceability1) Implied Serviceability - A minimum degree of serviceability or quality of performance is implied inany textile product by reason of its nature, purpose, material content and customary useImpliedserviceability has been defined by the National Retail Merchants Association as follows :‘In the sale of merchandise, there is an implied warranty that such goods will afford reasonable service inuse and, unless otherwise specified, may be cleansed and refreshed by customary methodsFailure of anarticle to wear or clean satisfactorily when soiled is justifiable cause for complaint.’A textile article that is renovated, cleansed or refreshed by an appropriate or customary method, as definedelsewhere in this Guide, is expected not to :a) Shrink or stretch out of size or shape.b) Become yellow, grey or otherwise discoloured or change physically in appearance.c) Lose or change colour, or stain other material.d) Become stiff, limp or otherwise changed in feel or touch.When a limitation or special instruction is properly affixed to a product in a clearly visible position, suchinstruction must be followedOtherwise, the person failing to follow the instruction assumes responsibility iffailure results.When labelled instructions are carried out in accordance with appropriate definitions in the Guide and afailure results, the responsibility for failure rests with the product."According to above statement; we cleaned the garment according to the care label and the color transferredThis concludes that the responsability is from the manufacturesection G product failure:"Where a product exhibits an abamount of fading or staining the problems should be explained to theconsumer and written approval be obtained from the consumer prior to drycleaning."we followed the appropriate protocol and in order o retain the customer offered to work on the garment for FREE
Mr [redacted] came into my store complaining about being able to smell body odor on two of his gold shirtsMy staff member informed him that the dry cleaning process does not remove body odor and instead washing in water would be the best optionAt this point we offered to wash the shirts in water free of charge Me [redacted] did not want this solution and wanted refunded his money, so my staff member reached out to me Mr [redacted] said the same thing about the odor and then I too explained that dry-cleaning does not remove strong smellsI explained I was happy to the items at no cost and he disregarded everything I was saying as if I was trying to make excusesHe then stated that he wanted his money back so I did refund him for the two garmentsAt that moment he said he wanted to be refunded for the items and referred to three tickets sitting on the counter from a previous day when he had picked up ordersThere were pieces for dry cleaning and pieces of laundryI explained to him that I wasn't going to refund for garments when he only brought in two shirtsI was trying to offer a solution and explained to him again that body odor doesn't come out through dry cleaning and he again continued to disregard me and told me I was ridiculousHe cussed at me and threatened me with bad reviews and said he would also be telling all his friends not to come to my storeI told him as our policy we cannot refund money without the garments and tickets being present and in addition I was trying to make it right by offering to the garmentsThis customer doesn't have any education about this industry and it is frustrating that he refers to our low pricing as the assumption to bad qualityRoutine dry cleaning doesn’t do a great job of removing strong odors from your clothesAnd that's because dry cleaning is a water-less process that does not remove odors as readily as general laundrySo garments that smell of body odor, smoke, mold or even perfume need special attention in addition to the dry cleaning process for complete odor removal or they need to be washed, which is the option that I offeredIn our store we use the most environmentally friendly solvent called HydroCarbon but most of the stores use PERC, which a very strong chemical that poses health risk to humans and a threat to the environmentPERC is more aggressive and it may reduce odors but we chose not to use it because of the health risks mentioned beforeOther cleaners also choose to wash cloths without consent from the customer and again we don't do that unless we make the customer awareI refunded the money for the garments that he brought back but I will not refund the money for the ticketsCussing at me and my staff, threatening me to ruin my business is not a mature way to handle issuesI have operated my business for years and have established customers that know me and know I care about giving the best at the lowest price