Capri Motel

The Capri Motel misrepresents itself as a safe place to stay with quality rooms [redacted] The first suite I stayed in was [redacted] mouldThe second suite had a lamp sparking in itThe sidewalk outside was uneven and a tripping hazardMissing windows, rundown and dirty looking rooms [redacted] The door was not very secure [redacted] I had to call the police as the night manager was too afraid to come out and helpAfter my terrifying ordeal I requested a refund [redacted] The manager denied that these people had been customers there [redacted] The manager did not seem to think it was an issueThese people do business [redacted]

Reference: [redacted] We have responded to this complaint with a letter, sent certified mail, to the customer A copy of this letter is attachedDear Mrand Mrs***, We received your complaint through the Revdex.com dated September 21, We pride ourselves on delivering quality installation of a viable, well made productAll of our windows are custom, made to order, specific to your home, so we take great care in doing the job correctly and for a fair price.We apologize for the nail sticking out of one window and some trim issues on anotherWe returned to your home, as soon as agreed upon, to adjust and repair these issuesAt that second installation service appointment, on September 4, 2015, we had scheduled installation of a different window which had been measured incorrectlyThis window arrived damaged from the manufacturer and had to be returned and remadeWe’ve been in touch, letting you know that we will schedule installation of this window when we have received it in good conditionWe made a call to you on September 21, 2015, to schedule and have not received a return call from you regarding thisYou also had ordered a pair of French doors with side windowsThese were unpackaged during initial installation and our installers noticed some damage on the framesWe have sent those back to the manufacturer for repair and have made attempts to schedule installing the new doors and windowsYou have expressed that you do not like the doors and do not want themUnfortunately, we cannot cancel custom made productYour contract was for windows and pair of French doors with side windows, with a purchase price of $The amount payable, once installed is $11,We have had all shipping damage repaired by the manufacturerWe have also corrected the installation and measuring mistakeCurrently we have window and a pair of French doors with side windows on hand and are waiting for you to return our call to schedule installationOnce again, we cannot return or refund custom made productWe have fulfilled our portion of the contract and need to install the remaining items at your earliest convenienceThank you for your businessSincerely, [redacted]

The Capri Motel misrepresents itself as a safe place to stay with quality rooms. [redacted] The first suite I stayed in was [redacted] mould. The second suite had a lamp sparking in it. The sidewalk outside was uneven and a tripping hazard. Missing windows, rundown and dirty looking rooms. [redacted] The door was not very secure [redacted]. I had to call the police as the night manager was too afraid to come out and help. After my terrifying ordeal I requested a refund. [redacted] The manager denied that these people had been customers there. [redacted] The manager did not seem to think it was an issue. These people do business [redacted]

Reference:  [redacted].  We have responded to this complaint with a letter, sent certified mail, to the customer.  A copy of this letter is attached.
Dear Mr. and Mrs. [redacted],
We received your complaint through the Revdex.com dated September 21, 2015. We pride...

ourselves on delivering quality installation of a viable, well made product. All of our windows are custom, made to order, specific to your home, so we take great care in doing the job correctly and for a fair price.We apologize for the nail sticking out of one window and some trim issues on another. We returned to your home, as soon as agreed upon, to adjust and repair these issues. At that second installation service appointment, on September 4, 2015, we had scheduled installation of a different window which had been measured incorrectly. This window arrived damaged from the manufacturer and had to be returned and remade. We’ve been in touch, letting you know that we will schedule installation of this window when we have received it in good condition. We made a call to you on September 21, 2015, to schedule and have not received a return call from you regarding this.
You also had ordered a pair of French doors with 2 side windows. These were unpackaged during initial installation and our installers noticed some damage on the frames. We have sent those back to the manufacturer for repair and have made attempts to schedule installing the new doors and windows. You have expressed that you do not like the doors and do not want them. Unfortunately, we cannot cancel custom made product.
Your contract was for 3 windows and 1 pair of French doors with 2 side windows, with a purchase price of $12810.00. The amount payable, once installed is $11,810.00. We have had all shipping damage repaired by the manufacturer. We have also corrected the installation and measuring mistake. Currently we have 1 window and a pair of French doors with 2 side windows on hand and are waiting for you to return our call to schedule installation. Once again, we cannot return or refund custom made product.
We have fulfilled our portion of the contract and need to install the remaining items at your earliest convenience.
Thank you for your business.
Sincerely,
[redacted]

I received a quote and signed a contract on April 17. The windows were suppose to take 6-8 weeks to order. They took 10. After the last window was reordered one window didn't have the proper flashing according to my general contractor and handyman. It took months of calls and emails to get a less than ideal solution. All the windows look different and I needed to add my own trim to fix at my own expense. The job finished with no discount at the end of July. 3 months of bad service. I would not recommend.

The Capri Motel misrepresents itself as a safe place to stay with quality rooms. [redacted] The first suite I stayed in was [redacted] mould. The second suite had a lamp sparking in it. The sidewalk outside was uneven and a tripping hazard. Missing windows, rundown and dirty looking rooms. [redacted] The door was not very secure [redacted]. I had to call the police as the night manager was too afraid to come out and help. After my terrifying ordeal I requested a refund. [redacted] The manager denied that these people had been customers there. [redacted] The manager did not seem to think it was an issue. These people do business [redacted]

Review: Checked into motel on Aug.15 2014. Paid [redacted] dollars for a week in a double room. Bedbugs spotted immediately. Reported the issue. Manager did not spray until Sunday 17th. Half the linens washed that day also. More bites to both me and my wife that night.We were downgraded to a single room Monday Aug 18. Was told the double would be professionally exterminated.We were also told this has happened several times with the owner not doing anything.It was only cleaned and sprayed. Tuesday Aug 19 at approximately 12 am when more bugs were spotted in the single (and more bites) we were told to move back to the double. We asked for a refund and were denied. We left at 12am.Desired Settlement: Ideally I would like a total refund plus the costs of our clothing we had to discard. Approximately a $[redacted] value.