Our response to the complaint # [redacted] is as follows:Businesses statement of the problem:We received a proper notice from the tenants that they would not be renewing the leaseAt which time we sent them the attached cleaning instructions by email to the tenantsThe cleaning instructions are a general guide on how to return the property back to the ownerIt specifically states to not use a rented carpet cleaning machine and to hire a professional cleaning company Upon move out we charged the following from their $ deposits:$for utilities reimbursed to owner$ to professionally clean the carpets $plus tax to replace mirror door (no labor charges added)$to replace one blind$to replace blinds 2no charge for blinddamagedno charge to replace two damaged electrical outlets and one outlet coverno charge for removal of junk from storage where door knob was damagedno charge to patch a walltotal money back to the tenant was $315.89We performed the labor for the repairs for no cost the only costs we deducted out of the tenants deposits were for materials onlyThe labor was performed by the owner and would have costed approximately $ The before and after pictures of the carpet cleaning is also provided in this responseThe tenants cleaned the carpets with a rented cleaner that left the carpets looking dirty and mildew smelley because of the excessive amount of water usedThe carpets were professionally cleaned prior to these tenants moving inDesired Settlement:We are asking for the tenant to pay the $ in labor charges on the repairs or to drop the matter immediately We feel that we were very fair and transparent in this matter with the tenantsphotos attached the first three photos are before and the next three photos are after we cleaned the carpetsWe have more photos available upon request [redacted]
In regards to this complaint our company did a move out inspection with the tenant after her lease had ended Unfortunately, the house had a strong pet odor that only got worse over the course of a couple of daysThe pet smell was very strong and noticeable to everyone that came in the house In fact, when the owner put the house on the market for sale they received feedback from other realtors complaining about the pet smellWe attempted to use our Ozone machine to eliminiate the smell but after two days of ozone the pet smell came backThe owners also tried to patch the carpet where the tenants pet had torn the carpet up but after we realized we could not get the smell out of the carpet we had to replace the carpet in the two bedroomsI have attached the invoice that we received for the carpet replacementWe did try to go as cheap as we could on this but in the end the carpet had to be replaced because of the tenants petas you can see the carpet bill came to $but we only charged $ in order to try to be as nice as possibleThank you for your help
Maclay Real Estate charged me $to replace the carpets in the homeThey stated this on a printed letter mailed to me, which I have included as an attachment hereAlso, I do have photo proof from when the house was shown for sale mid April, and the carpet was not replacedInstead, a small square of carpet was placed in the corner of the roomIn regard to the landscaping, which was no where stated in the letter mailed to me with my refunded security deposit, the owner of the home sent me an email stating I did not need to do anything about the landscaping, that they would take care of itI've included a screen shot of this emailI do not accept the response from Maclay Real Estate, and still believe that I am entitled to a refund of $
I am writing in response to Ms*** complaint On 3/31/I met her at the property to perform the move out inspection During this walk through I documented the condition of the home and upon completion, informed her that the home was left in good condition with the exception
of the landscaping and pet damage to the carpet I also instructed her that we would review our records of the condition of the home at moand make a decision on her deposit within business days.We later found the home was saturated with a pet urine odor We did not charge her for the excessive landscape damages or pet urine odor in the home which would have more then exceeded her security depositAttached are photos of the landscaping and pet damage. We are sorry to hear that she feels unjustified for us charging $when the actual cost of tenant damages equaled more then $ We hope this satisfies her concerns
When the tenants vacated the rental unit the drapes that were hanging were missing in one of the bedrooms Those drapes were never able to be found despite the fact that the tenants told us they were now in the closet We checked the closet and checked the entire house numerous times but
the drapes were never able to be found The owner of the condo said that he would purchase new drapes to replace them with and if the price is less than $ he will refund the difference However, due to family circumstances and travel he is unable to focus on purchasing a new drape until after july 1st. On line and of the contract if the property is delivered to the landlord in an unclean condition then we can use the refundable deposits for the purpose of cleaning the unit We felt that the bathrooms and the kitchen were not as clean as it was when we delivered the property to the tenants so we sent out a cleaning company to have it professionally cleaned The arizona landlord and tenant act allows us to use refundable deposits for this purpose.the move in worksheet was delivered to the tenants upon move in to be completed and signed but was never returned back to the landlord
I do not accept this responseI would like to see proof that the so called "missing" drapes were $because that seems ridiculousThe drapes were left within the house and the business is claiming that they were not to scam us - simple as thatI didn't realize that we had to take photos of every corner of the house as proof - we thought we could trust this company but it is a huge scam
Our response to the complaint # [redacted] is as follows:Businesses statement of the problem:We received a proper notice from the tenants that they would not be renewing the lease. At which time we sent them the attached cleaning instructions by email to the tenants. The cleaning instructions are a...
general guide on how to return the property back to the owner. It specifically states to not use a rented carpet cleaning machine and to hire a professional cleaning company. Upon move out we charged the following from their $ 1250 deposits:$616.61 for utilities reimbursed to owner$ 130 to professionally clean the carpets $118 plus tax to replace mirror door (no labor charges added)$26.52 to replace one blind$27.95 to replace blinds 2no charge for blind3 damagedno charge to replace two damaged electrical outlets and one outlet coverno charge for removal of junk from storage where door knob was damagedno charge to patch a walltotal money back to the tenant was $315.89We performed the labor for the repairs for no cost. the only costs we deducted out of the tenants deposits were for materials only. The labor was performed by the owner and would have costed approximately $ 200. The before and after pictures of the carpet cleaning is also provided in this response. The tenants cleaned the carpets with a rented cleaner that left the carpets looking dirty and mildew smelley because of the excessive amount of water used. The carpets were professionally cleaned prior to these tenants moving in. Desired Settlement:We are asking for the tenant to pay the $ 200 in labor charges on the repairs or to drop the matter immediately. We feel that we were very fair and transparent in this matter with the tenants. photos attached. the first three photos are before and the next three photos are after we cleaned the carpets. We have more photos available upon request. [redacted]
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The drapes were properly hung when these tenants move in. It is their responsibility to make sure everything that was at the property when they move in is there when they move out. we are not sure why the tenants would remove them in the first place but it is their responsibility to put them back to where they belong when they move out. The burden does not fall upon the landlord to make sure everything is put back into place after the tenants reside in the house. If you would have put the drapes back up we wouldnt be having this problem. As I mentioned before. The owner doesnt have the time right now to shop for drapes and try to fix a problem you caused. He will get to it next week and then we can settle up with the difference in cost. If there is an over charge we will gladly refund the difference.
In regards to this complaint our company did a move out inspection with the tenant after her lease had ended. Unfortunately, the house had a strong pet odor that only got worse over the course of a couple of days. The pet smell was very strong and noticeable to everyone that came in the house. In fact, when the owner put the house on the market for sale they received feedback from other realtors complaining about the pet smell. We attempted to use our Ozone machine to eliminiate the smell but after two days of ozone the pet smell came back. The owners also tried to patch the carpet where the tenants pet had torn the carpet up but after we realized we could not get the smell out of the carpet we had to replace the carpet in the two bedrooms. I have attached the invoice that we received for the carpet replacement. We did try to go as cheap as we could on this but in the end the carpet had to be replaced because of the tenants pet. as you can see the carpet bill came to $864.18 but we only charged $ 650 in order to try to be as nice as possible. Thank you for your help.
Our response to the complaint # [redacted] is as follows:Businesses statement of the problem:We received a proper notice from the tenants that they would not be renewing the leaseAt which time we sent them the attached cleaning instructions by email to the tenantsThe cleaning instructions are a general guide on how to return the property back to the ownerIt specifically states to not use a rented carpet cleaning machine and to hire a professional cleaning company Upon move out we charged the following from their $ deposits:$for utilities reimbursed to owner$ to professionally clean the carpets $plus tax to replace mirror door (no labor charges added)$to replace one blind$to replace blinds 2no charge for blinddamagedno charge to replace two damaged electrical outlets and one outlet coverno charge for removal of junk from storage where door knob was damagedno charge to patch a walltotal money back to the tenant was $315.89We performed the labor for the repairs for no cost the only costs we deducted out of the tenants deposits were for materials onlyThe labor was performed by the owner and would have costed approximately $ The before and after pictures of the carpet cleaning is also provided in this responseThe tenants cleaned the carpets with a rented cleaner that left the carpets looking dirty and mildew smelley because of the excessive amount of water usedThe carpets were professionally cleaned prior to these tenants moving inDesired Settlement:We are asking for the tenant to pay the $ in labor charges on the repairs or to drop the matter immediately We feel that we were very fair and transparent in this matter with the tenantsphotos attached the first three photos are before and the next three photos are after we cleaned the carpetsWe have more photos available upon request [redacted]
In regards to this complaint our company did a move out inspection with the tenant after her lease had ended Unfortunately, the house had a strong pet odor that only got worse over the course of a couple of daysThe pet smell was very strong and noticeable to everyone that came in the house In fact, when the owner put the house on the market for sale they received feedback from other realtors complaining about the pet smellWe attempted to use our Ozone machine to eliminiate the smell but after two days of ozone the pet smell came backThe owners also tried to patch the carpet where the tenants pet had torn the carpet up but after we realized we could not get the smell out of the carpet we had to replace the carpet in the two bedroomsI have attached the invoice that we received for the carpet replacementWe did try to go as cheap as we could on this but in the end the carpet had to be replaced because of the tenants petas you can see the carpet bill came to $but we only charged $ in order to try to be as nice as possibleThank you for your help
Maclay Real Estate charged me $to replace the carpets in the homeThey stated this on a printed letter mailed to me, which I have included as an attachment hereAlso, I do have photo proof from when the house was shown for sale mid April, and the carpet was not replacedInstead, a small square of carpet was placed in the corner of the roomIn regard to the landscaping, which was no where stated in the letter mailed to me with my refunded security deposit, the owner of the home sent me an email stating I did not need to do anything about the landscaping, that they would take care of itI've included a screen shot of this emailI do not accept the response from Maclay Real Estate, and still believe that I am entitled to a refund of $
I am writing in response to Ms*** complaint On 3/31/I met her at the property to perform the move out inspection During this walk through I documented the condition of the home and upon completion, informed her that the home was left in good condition with the exception
of the landscaping and pet damage to the carpet I also instructed her that we would review our records of the condition of the home at moand make a decision on her deposit within business days.We later found the home was saturated with a pet urine odor We did not charge her for the excessive landscape damages or pet urine odor in the home which would have more then exceeded her security depositAttached are photos of the landscaping and pet damage. We are sorry to hear that she feels unjustified for us charging $when the actual cost of tenant damages equaled more then $ We hope this satisfies her concerns
When the tenants vacated the rental unit the drapes that were hanging were missing in one of the bedrooms Those drapes were never able to be found despite the fact that the tenants told us they were now in the closet We checked the closet and checked the entire house numerous times but
the drapes were never able to be found The owner of the condo said that he would purchase new drapes to replace them with and if the price is less than $ he will refund the difference However, due to family circumstances and travel he is unable to focus on purchasing a new drape until after july 1st. On line and of the contract if the property is delivered to the landlord in an unclean condition then we can use the refundable deposits for the purpose of cleaning the unit We felt that the bathrooms and the kitchen were not as clean as it was when we delivered the property to the tenants so we sent out a cleaning company to have it professionally cleaned The arizona landlord and tenant act allows us to use refundable deposits for this purpose.the move in worksheet was delivered to the tenants upon move in to be completed and signed but was never returned back to the landlord
I do not accept this responseI would like to see proof that the so called "missing" drapes were $because that seems ridiculousThe drapes were left within the house and the business is claiming that they were not to scam us - simple as thatI didn't realize that we had to take photos of every corner of the house as proof - we thought we could trust this company but it is a huge scam
Our response to the complaint # [redacted] is as follows:Businesses statement of the problem:We received a proper notice from the tenants that they would not be renewing the lease. At which time we sent them the attached cleaning instructions by email to the tenants. The cleaning instructions are a...
general guide on how to return the property back to the owner. It specifically states to not use a rented carpet cleaning machine and to hire a professional cleaning company. Upon move out we charged the following from their $ 1250 deposits:$616.61 for utilities reimbursed to owner$ 130 to professionally clean the carpets $118 plus tax to replace mirror door (no labor charges added)$26.52 to replace one blind$27.95 to replace blinds 2no charge for blind3 damagedno charge to replace two damaged electrical outlets and one outlet coverno charge for removal of junk from storage where door knob was damagedno charge to patch a walltotal money back to the tenant was $315.89We performed the labor for the repairs for no cost. the only costs we deducted out of the tenants deposits were for materials only. The labor was performed by the owner and would have costed approximately $ 200. The before and after pictures of the carpet cleaning is also provided in this response. The tenants cleaned the carpets with a rented cleaner that left the carpets looking dirty and mildew smelley because of the excessive amount of water used. The carpets were professionally cleaned prior to these tenants moving in. Desired Settlement:We are asking for the tenant to pay the $ 200 in labor charges on the repairs or to drop the matter immediately. We feel that we were very fair and transparent in this matter with the tenants. photos attached. the first three photos are before and the next three photos are after we cleaned the carpets. We have more photos available upon request. [redacted]
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The drapes were properly hung when these tenants move in. It is their responsibility to make sure everything that was at the property when they move in is there when they move out. we are not sure why the tenants would remove them in the first place but it is their responsibility to put them back to where they belong when they move out. The burden does not fall upon the landlord to make sure everything is put back into place after the tenants reside in the house. If you would have put the drapes back up we wouldnt be having this problem. As I mentioned before. The owner doesnt have the time right now to shop for drapes and try to fix a problem you caused. He will get to it next week and then we can settle up with the difference in cost. If there is an over charge we will gladly refund the difference.
In regards to this complaint our company did a move out inspection with the tenant after her lease had ended. Unfortunately, the house had a strong pet odor that only got worse over the course of a couple of days. The pet smell was very strong and noticeable to everyone that came in the house. In fact, when the owner put the house on the market for sale they received feedback from other realtors complaining about the pet smell. We attempted to use our Ozone machine to eliminiate the smell but after two days of ozone the pet smell came back. The owners also tried to patch the carpet where the tenants pet had torn the carpet up but after we realized we could not get the smell out of the carpet we had to replace the carpet in the two bedrooms. I have attached the invoice that we received for the carpet replacement. We did try to go as cheap as we could on this but in the end the carpet had to be replaced because of the tenants pet. as you can see the carpet bill came to $864.18 but we only charged $ 650 in order to try to be as nice as possible. Thank you for your help.