We appreciate your concernWe would like to be transparent and provide you with our policies for non-fuel buying customers For non-fuel buying customers who request service we charge $an hour plus tax and materialsThe charge begins when the technician leaves the Taylor Energy office or the job prior and continues through when the job is completed at the customer's location After speaking with [redacted] listening to his dispute on the trip charge and reviewing the account, we went against our policy and credited the account $This brought the bill down to $185.59, which [redacted] happily paid We feel this is more than fair considering our policiesPlease feel free to contact us directly if you need further clarification
We appreciate your concernWe would like to be transparent and provide you with our policies for non-fuel buying customers For non-fuel buying customers who request service we charge $an hour plus tax and materialsThe charge begins when the technician leaves the Taylor Energy office or the job prior and continues through when the job is completed at the customer's location After speaking with [redacted] listening to his dispute on the trip charge and reviewing the account, we went against our policy and credited the account $This brought the bill down to $185.59, which [redacted] happily paid We feel this is more than fair considering our policiesPlease feel free to contact us directly if you need further clarification