Capricorn Construction Company of Toledo, LLC

My sincerely apology for the delay in responding. I have not been in the office much lately.Leather Rich is a wholesale cleaner specializing in leather, suede and fur garments from other
dry cleaners in the Upper Midwest. Our
relationship is with the dry cleaner and its very rare
that we actually talk to
the retail customer. That's the
responsibility of our customer.The handbag for Ms*** was received and checked in
by our staff on 10/5/17. All orders are
inspected and condition notes are recording in our computer. The condition notes are as follows: fair, faded, uneven, oxidized, soiled, spots,
wear - dark stains on back side and ink marks on the front. Before the cleaning process was completed, we
were asked to return the handbag before it was refinished. The unfinished appearance was poor at best,
which angered Ms***. We
needed permission to complete the process by adding a new topcoat to try and
hide the spots, ink and stains, which would change the texture of the bag. We were not able to get that approval. When the unfinished bag was returned on
11/13/were immediately completed the refinishing and delivered it back to
the dry cleaner on 11/17/17.
Unfortunately, the dry cleaner did not call his customer to inform her
that the bag was returned. When Ms
*** emailed about the status of the bag in December, I informed her
the same day about the delivery in November.
She stated that she missed the returned email.When she picked up the handbag, Ms*** was still
angry about the cleaning. In this
situation, and based on the original condition of the handbag, there was no way
for us to meet the expectations of Ms***. Being a product of nature, leather cleaning
can be difficult and it is not possible to make this "look like new
again."We agreed to the disputed amount being requested by Ms
*** and mailed her a check for $as a settlement on 1/8/18.REPORT SUBMITTED BYRichard ***, *** ***