Capstone Homes, LLC

Revdex.com, Our team again reviewed the porch and are waiting on additional information Thank you for your patience Capstone Homes

We are very aware of the roof leak on this home that is showing on their garage wall and have been communicating / working to 100% address the issue with the customerThis particular roof leak is a bit tricky and only shows itself when we get a specific rain storm and has been a bit of a challenge to diagnoseWe sincerely apologize that we have been out four times to diagnose / address the issueOur service team does their very best to communicate and address any concerns in a timely mannerThe roof leak will be repaired 100% and any damage in the garage from the leak will be 100% addressed as wellOur service tech has everyone scheduled for a time that was convenient for the customerWe sincerely apologize again for the many steps that have been involved and will be sure this is addressed and that the customer is satisfied with the repairsWe were notified about the basement leak and our project manager respond immediatelyThere is a small hairline crack that needs an epoxy fill to prevent water from getting into the basementOur service tech has scheduled this for repair Our service team will follow up with the customer again to be sure there is no miscommunication and that we are all on the same page with the plan moving forward If for some reason they have any questions they can call our main office [redacted] for assistance Sincerely,Capstone Homes