Captain Bubba Charter Boats Chulamar & Katelyn

"Since no one is answering my calls I felt it necessary to communicate to you my expectationsI expect a schedule of proposed repairs to my condo I want to know day by day what is scheduled and if nothing is being done I want to know whyI expect daily updates of the work that has been completed
I need a new date for substantial completion and I want the orientation walk-through scheduled and a new closing dateAs you should be aware the contract says that I have a right to expect thatI will not accept a closing date later than 6/12/15. I believe that I deserve compensation for my out-of-pocket expenses, which by June will be $This includes rent for May and June at $per month, moving expenses totaling $1100., and storage of $If the unit is not ready by 6/12/I expect a daily penalty to be paid to me at a rate of $per day until the unit is readyI was told by you that the delays were a result of an act of God and actually what occurred was negligence of the plumber who you employed and therefore you are responsible for recouping the losses" I wanted to respond and possibly clarify a few items First of all, we understand the frustration in having your closing delayed--we are frustrated as well Everyday the home is not closed, has a negative financial impact on our company, so I assure you that we are all working toward the same goal The delay that we are experiencing was an unfortunate mistake that occurred during the under-slab plumbing, while not an "Act of God", it is handled in the exact same fashion- this is an insurance claim on the plumbing contractor, no difference than had their been hail damage or a burst pipe Fortunately the mistake was caught before your move-in, because the repair is quite intrusive and messy Trust me when I say that it is better to have had this discovered in advance of closing where we are the ones having to deal with the insurance company rather than you During the course of construction of a home there are many issues that are corrected along the wayits just part of construction That is the reason that we employ superintendents to supervise and sort out these issues when they occur This issue unfortunately required a fairly elaborate repair There were cheaper and faster solutions to this problem, but I personally made the decision to spend some extra time and make sure it was done right, and that the solution was appropriate for a brand new home In regard to your financial demands and deadlines, simply put, what you are asking for is just not what we agreed upon I have attached a highlighted copy of the Agreement pointing out the areas that address construction delays as well as what happens when a home is damaged during construction We reject any claim for compensation as requested I have reviewed the schedule with our construction team and currently we are shooting for a closing date of 06/16/ The orientation will be scheduled for a few days prior to the closing Our superintendent will contact you once we are about weeks away from closing to confirm If you are concerned about scheduling deliveries, etcI would recommend giving yourself a little buffer just be on the safe side I understand that you are extremely frustrated with your experience here of late, but I want you to know that we care very deeply about delivering you a fantastic home, and I am personally involved in making sure that our team is doing everything within our power to finish the home quickly, completely, and correctly Thanks, Tom Thomas Joyner Owner, Joyner Homes O: M: F:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]