Captain Dave, Inc. Reviews (1)
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Captain Dave, Inc. Rating
Description: Army and Navy Supply Stores, Emergency Disaster Preparedness Equipment Suppliers, Online Shopping Sites, Uniform Suppliers, Survival Product Suppliers, Police Equipment Suppliers
Address: 121 S Lasalle St, Durham, North Carolina, United States, 27705-3016
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Defective Zipper pulls on a STOMP bag I purchased via Internet. Three attempts to contact via email unanswered.Problem discovered on the day of delivery, which was Friday May, 20, 2016.The purchase date was Monday May, 16, 2016.Item was a VOODOO Fully Loaded STOMP Medical backpack and is listed under item number [redacted].The order number is [redacted] in the amount of $449.95 and paid online with a credit card.Zipper pulls on three (at that time - currently more) pulled right off when I went to use the zipper.Desired SettlementRefund for defective product. Business Response Customer claimed bag was defective. We asked him to provide photographic evidence of the defect, which he has not yet done.Bag is covered both by our 30-day return policy and by the manufacturer's warranty. Customer is welcome to return bag for a refund or a replacement. Customer stated he wants refund, but we will not refund $470 item unless bag and contents are sent back to us.Consumer Response They claim to have not received pictures when they were sent as part of the original emails. Their claim that was not done is incorrect. I don't expect them to refund anything and have stated that a partial refund for the cost of the zipper pulls is sufficient.