Captain Jim's Pet Shop

Our company buyer- [redacted] spoke to [redacted] this afternoon and agreed upon the following resolutionA credit of $has been adjusted on the account balance as of this afternoon and a new ring has been ordered and should be in-house no later than Friday February 16, Ms [redacted] is content with this and plans on notifying your office to remove the complaintAny further assistance please do not hesitate to contact me directly.Thank you [redacted] ***Collections/ Credit Supervisor

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me [redacted] is coming down on 2/2/to return our original ring and to refund the down paymentI am truly thankful we have been able to resolve this issue

Hi, I spoke to Mrs [redacted] this morning and we are issuing her a refund in the amount of $the only item she wants is the men's band.She will be picking up her check? on Friday? since we have a courier run? on Thursday

I have attached my current credit report (page 8) which shows Prestigio falsely reporting from to on my account which has a zero balance.The second attachment is my first dispute letter to Prestigio to remove this reporting and close my account.The third attachment is a letter from Prestigio; stating that my account has a zero balance and that they submitted a request to Trans Union to update my credit report.I also have my credit report from 2014; but I do not have it available with me at work nowBut I will upload it later today or tomorrow.In total; you have my current credit report; showing Prestigio reporting on a zero balance accountMy dispute letter to PrestigioAnd a letter from Prestigio acknowledging my zero balance accountI will upload my credit report if necessary. I want all of these reportings by Prestigio removed permanentlyI would like the entire account closed and removed permanently

I am rejecting this response because:they were aware of everything that was going on , I even complained to them to give me the money back and just because he lost the job didn't mean I wasn't going to payThey knew I been asking for my money back instead and they still have the ring I told them I wasn't going to keep it but I will finish paying it off , none of the rings I liked at all besides the first one I originally got I would just like my money back they still have the ring and the knew I been wanting my money back

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me*** is coming down on 2/2/to return our original ring and to refund the down paymentI am truly thankful we have been able to resolve this issue

I am content with the outcome and authorize the removal or closing of my complaint against Prestigio's jewelers.Thank you to everyone including my rep at Revdex.com and *** at Prestigio for helping me in this matter.Kind Regard,*** ***

I have attached my current credit report (page 8) which shows Prestigio falsely reporting from to on my account which has a zero balance.The second attachment is my first dispute letter to Prestigio to remove this reporting and close my account.The third attachment is a letter from
Prestigio; stating that my account has a zero balance and that they submitted a request to Trans Union to update my credit report.I also have my credit report from 2014; but I do not have it available with me at work nowBut I will upload it later today or tomorrow.In total; you have my current credit report; showing Prestigio reporting on a zero balance accountMy dispute letter to PrestigioAnd a letter from Prestigio acknowledging my zero balance accountI will upload my credit report if necessary. I want all of these reportings by Prestigio removed permanentlyI would like the entire account closed and removed permanently

I have attached my current credit report (page 8) which shows Prestigio falsely reporting from to on my account which has a zero balance.The second attachment is my first dispute letter to Prestigio to remove this reporting and close my account.The third attachment is a letter from
Prestigio; stating that my account has a zero balance and that they submitted a request to Trans Union to update my credit report.I also have my credit report from 2014; but I do not have it available with me at work nowBut I will upload it later today or tomorrow.In total; you have my current credit report; showing Prestigio reporting on a zero balance accountMy dispute letter to PrestigioAnd a letter from Prestigio acknowledging my zero balance accountI will upload my credit report if necessary. I want all of these reportings by Prestigio removed permanentlyI would like the entire account closed and removed permanently

I am rejecting this response because:they were aware of everything that was going on , I even complained to them to give me the money back and just because he lost the job didn't mean I wasn't going to payThey knew I been asking for my money back instead and they still have the ring I told them I wasn't going to keep it but I will finish paying it off , none of the rings I liked at all besides the first one I originally got I would just like my money back they still have the ring and the knew I been wanting my money back.

Hi, I spoke to Mrs*** this morning and we are issuing her a refund in the amount of $the only item she wants is the men's band.She will be picking up her check on Friday since we have a courier run on Thursday

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me*** is coming down on 2/2/to return our original ring and to refund the down paymentI am truly thankful we have been able to resolve this issue

Our company offers in-house financing as well as other affordable payment plans/options to help our customers purchase with us. On July 1, *** ***-*** purchased a wedding set and special ordered a men’s titanium
band in the amount of $Mr*** did not qualify for the purchase amount therefore the jewelry was put on a MOA plan (which is similar to a layaway plan only difference is that the merchandise can be picked up when the required payments are made.)On October 11, Mr*** upgraded the original wedding set and again did not qualify for the balance and it remained on the MOA plan with the merchandise set to be released after making three payments of $We received a call from Mrs*** on October 24, informing us that her husband had lost his job and could only make a partial paymentWe agreed to work with them, we lowered the monthly payment which meant that the merchandise would remain at the store for a longer period of timeOn December 2, Mr*** upgraded the wedding ring for a 3rd time and the jewelry was set to be released in February as long as payments were made. Mr*** has been making his payments each month and is aware that the ring is ready for pick upWhen this month’s payment was made on June 5, we set aside a ring thatMr*** wanted his wife to look at and possibly do another upgradeThe only concern he had was that he did not want to pay for sizing again but we assured him we would waive that fee.No issues or concerns were brought to our attention during this entire processI believe we have been more than fair and have done everything we could to make sure they were satisfied with their purchase and experience with us

To whom it may concern: I was not aware of any issues regarding Mr*** until I spoke to *** *** on January 30, and the initial complaint letter was forwarded to me directlyWe take pride in customer satisfaction and we go above and beyond to make our customers happyI do
apologize on behalf of my Merced Store for any inconvenience or poor customer service that Mr*** did experienceThis is not common practice and I assure you this has been addressed and being dealt with I have personally called Mr*** daily and left messages on his voicemail since I was made aware of this issueWe are refunding him the $down payment he made and we are returning his rings to himIn addition, we are removing the inquiry on his credit reportAgain, my deepest apologies and I do hope that we can continue to do business in the future *** *** Credit/Collections Supervisor

Our company offers in-house financing as well as other affordable payment plans/options to help our customers purchase with us. On July 1, *** ***-*** purchased a wedding set and special ordered a men’s titanium
band in the amount of $Mr*** did not qualify for the purchase amount therefore the jewelry was put on a MOA plan (which is similar to a layaway plan only difference is that the merchandise can be picked up when the required payments are made.)On October 11, Mr*** upgraded the original wedding set and again did not qualify for the balance and it remained on the MOA plan with the merchandise set to be released after making three payments of $We received a call from Mrs*** on October 24, informing us that her husband had lost his job and could only make a partial paymentWe agreed to work with them, we lowered the monthly payment which meant that the merchandise would remain at the store for a longer period of timeOn December 2, Mr*** upgraded the wedding ring for a 3rd time and the jewelry was set to be released in February as long as payments were made. Mr*** has been making his payments each month and is aware that the ring is ready for pick upWhen this month’s payment was made on June 5, we set aside a ring thatMr*** wanted his wife to look at and possibly do another upgradeThe only concern he had was that he did not want to pay for sizing again but we assured him we would waive that fee.No issues or concerns were brought to our attention during this entire processI believe we have been more than fair and have done everything we could to make sure they were satisfied with their purchase and experience with us

I am content with the outcome and authorize the removal or closing of my complaint against Prestigio's jewelers.Thank you to everyone including my rep at Revdex.com and *** at Prestigio for helping me in this matter.Kind Regard,*** ***

I am responding to the complaint ID# 12069775I looked in our system and I am not able to locate this customer by the information providedDO you have a social security number we can use to try and locate this account? Or is it okay for us to contact him directly and ask him for this information? We
typically have no problem closing an account if they contact us directly,it's done rather quicklyIf you can please get back to me so that I can address this issue.Thank you

To whom it may concern: I was not aware of any issues regarding Mr*** until I spoke to *** *** on January 30, and the initial complaint letter was forwarded to me directlyWe take pride in customer satisfaction and we go above and beyond to make our customers happy I do
apologize on behalf of my Merced Store for any inconvenience or poor customer service that Mr*** did experienceThis is not common practice and I assure you this has been addressed and being dealt with I have personally called Mr*** daily and left messages on his voicemail since I was made aware of this issueWe are refunding him the $down payment he made and we are returning his rings to himIn addition, we are removing the inquiry on his credit reportAgain, my deepest apologies and I do hope that we can continue to do business in the future *** *** Credit/Collections Supervisor

Hi, I spoke to Mrs*** this morning and we are issuing her a refund in the amount of $the only item she wants is the men's band.She will be picking up her check on Friday since we have a courier run on Thursday

Our company buyer-*** *** spoke to *** ***
this afternoon and agreed upon the following resolutionA credit of $has been adjusted on the account balance as of this afternoon and a new ring has been ordered and should be in-house no later than Friday February 16, Ms*** is content with this and plans on notifying your office to remove the complaintAny further assistance please do not hesitate to contact me directly.Thank you*** ***Collections/ Credit Supervisor