Captain Joe's Sales and Service Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you,I will accept $refund to close this case and move on. Mr Joe M*** (the business owner) had promised the refund pertaining to this issue in the past, but never followed thru with his promise. This time I would like to be certain that he will keep his promisePlease ensure that proper refund is issuedMy mailing address is: *** *** *** *** *** ** *** NY ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The business had no right to remove original starter installed into my boat since I payed in full for parts and labor( total $307.54)My receipt states *** starter-- not *** ***-* that they claim they gave me.Not the gentlemen who worked on my boat, but me personally brought rebuild and defective starter back to the shop.That starter was painted black and was different then the picture on the box.Joe, the mechanic, admitted that they made a mistake and gave me the wrong starterHe accepted that wrong starter from me on 8/5/and gave me the receipt stating that he received itI have that original receipt he gave along with pictures of that rebuild nonfunctional starter on top of the shop counter.Joe, the owner of this shop agreed to issue a refund when he was contacted on the phonewhen follow up phone calls were made, he changed his mind and stated that he will not do anything in regards to this matter.I have copies of the original reciept 7/3/13, reciept for non working starter 8/5/14, and pictures
Regards,
*** ***

When *** *** pick up his boat yes the starter was outWe had given hem a new *** straight bolt starterHe had a gentlemen that was working on his motor come in and return the starter because he wanted a staggered bolt starterWe ordered in a new *** staggered bolt starter for himPart
number *** ***-*When he had a gentleman come in to pick it upPaul L*** my service manger took it out of the box to show him that it was a staggered bolt unit, And it was new not rebuiltThen the gentleman came back with a rebuilt unit that was beat up with hammer marksThis was not the starter we gave himWe do not use rebuilt starters in our shopThe main reason there is no guarantee on parts and laborIf it was the *** starter we gave him we would have replace it or gave him his money back on the unitIt is not right that he says my service manger gave him that starterPaul L*** has worked for me for years with no problems with customers and would not lie to me

Good Morning,
He was not the one who picked up the starterBut he brought it back and that is when toke a picture on the counterThat’s is what my staff saidI will offer a refund for $
This will be my finial offer to close the case
Thank You,
Joe M*** Pres
***