Captain Smiths Seafood Market

Review: I ordered a half bushel of #1 male crabs steamed and paid 110.00. The top layer of crabs looked good and tasted great. As we removed more from the carton the crabs were much smaller and a few had a very foul smell, no one ate those and were discarded. At the bottom of the box we were surprise that there was females. I was very disappointed given the fact for the last 3 years we had always bought live crabs from this business. After several attempts to speak with a manager/owner I was given the run around and the employee was very rude and no one wanted to hear my complaint. I feel like I was taken advantage of and did not got what I paid for. I firmly believe this was intentional and they try to hide the fact my order could not be filled as I ordered. Since they didn't care about me as a customer I want to try to make sure they cannot rip off other customers and get away with it. I wasn't looking for my money back, I was hoping to let the manager/owner aware in case they wasn't and a sincere apology would have satisfied me greatly. Will I go back after being a faithful customer???? NO!!!Desired Settlement: I only wanted a sincere apology and to be sure it would not happen again.

Business

Response:

Captain Smith