Captain's Quarters

The customer had canceled a couple of times and rescheduled to this daySo she was the one to pick the degree dayAnd as far as the machine sucking a stick in the intake...how can it be my fault? I wasn't on the machine...people choose to ride in places they shouldn't goThey try to beach them
on islands...run in the back of coves where it gets shallow or run them way up the rivers where trash gathers sometimes and debris gets caught up in the intakeIt doesn't shut you completely down just to a fast idleWe then have to put the machine on a trailer and dig the debris outOnce the machine got back to the marina at around 4pm they still had more hours to go. we did this in a timely fashion and the customer had time left to go back out and she chose to quit and go homeSo at that point I thought she was tired and had a enoughWe have been doing this since and if we offered bad service then we wouldn't still be in business todayI don't see how someone can hold me responsible for their careless actions and want a refund?? We are not only small business but we are a seasonal business and if I have to give refunds for someone else mistakes then how can I stay in business? This is a case were people need to take responsibility for their actions and not blame someone who wasn't even there

Their response is FALSE! We did not try to beach the jet skiis or go in to any coves that are known for debrisThe lake had more debris on it than usual Of course we decided to forgo the last two hoursWe were exhausted after hours trying to get the jet skiis back to the shopI don't care how long they have been in businessBad customer service is bad customer serviceThey barely even talked to us after the incidentThey turned their back on us and started assisting other customersI knew they would do nothing but my complaint will remainIt was nobody's fault what happened but all I asked for was half a day refund or voucher for another timeFor them to "accuse" us of being irresponsible with the jet skiis is even more reason for me to go elsewhere next time and I tell EVERYONE I know about it