I am writing in response to a customer complaint #***
On Sunday June ** ** *** had made a Brunch reservation for guests for our popular Sunday buffet brunchWhen he arrived he was not a party of but of including a babyWe were sold out which occurs most Sundays
Based on his reservation for we had reserved a booth / table to accommodate that number(4)
The *** on duty ** ***, attempted to seat the larger group at the only available booth that could possibly hold the adults and the childThe surrounding tables that *** *** said were available were rerserved for the correct reservation number and were fully sat and occupied during our brunchThis was verified by my *** and hostessWe had no additional space and did our best to accommodate this group
After speaking to the guest on the phone I gathered that he was searching for any and all reasons to add to his dissatisfaction that he had more people in his party than he had planned
The guest was very agitated and kept talking about his daughter and his concern for her eating food from his plate forcing him to eat off his lapHe then questioned why there were no baby changing tables availableHe finally got around to the point that he thought a refund was due for his meal because he could not or did not want to place his plate on the tableI agreed to send him a refund in spite of the fact that his discomfort was of his doing by showing up with more guests than he had reserved to a sold out brunchI directed our bookkeeper on Thursday (the following day after his phone contact with me) to create a check for the price of one adult brunch plus NYState Sales Tax and it was mailed out on Saturday July * (July * being a holiday with no mail) I personally
signed the check and know it was picked up by the US Postal Service on Saturady July*Finally after years in the Hospitality business I have never called or would I call someone a liarIn the future I would recommend ** *** to get his facts straight and reservations too!
* ** *** ** *** ** * *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When I had called ahead weeks priot to the date, I had said that I have adults, my year old son, and my daughter So clearly, when I had made those reservations they should have already known thatr I had at least people, not including the new guest that had shown up on that day Also when they had taken the resrvations and had asked if they had high chairs, in which they did state they did, they should have known that I needed something that needed to be bigger than just a booth Clearly this *** refusal to listen to what a customer has to say whether positive or negative, shows his lack of customer service skills, and also a lack of empathy Yes I did state that there should be a child changing station, especially if it is a child friendly environment, that way mothers/fathers can be able to change their children in dignity without the chance of getting germs via sink or other areas of the bathroom However this was just a suggestion not an order Also, by epressing my thoughts about my daughter and the care for my daughter is what a true father should do, and for all of their children That as a parent should be our number one priorities But, if they had looked at their reservation carefully or had written it down correctly they again would have saw that I had placed a reservation, I had adults, a yr old, and a month old, that clearly would show that I needded more than just a booth Yes, I did get the refund for my meal, as I had received the day after I gad submitted the original complaint However, the way this *** is acting, and by basically calling me a liar, and not caring for me as a customer, I would like a full redund for our meal Especially after I had complimented in the beginning of our conversation that I had taken my wife their for our anniversary and was very happy with his establishment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not a person that makes claims, not do I lie about businesses or other things to get free stuff What I speak of is the truth I was a *** in the retail and food business for about years One thing I have always distinguished myself as, is a person that pushes hard for customer service and for good customer relations After all, its the customers that provide us income and allows a business to have employees, to basically exist I try to speak to this *** in a positive tone, in which he had already started off in a negative tone, like I was bothering him He thought that I was just going to be one of those customers that would just go away Normally I would let things go, but when someone says that I make claims, and basically tells me a liar, and who puts down my daughter, then yes I get a little defensive Yes, I should have taken pictures of the open seats that were in the back so that way I could prove what I saw But for this *** to be acting the way he is, and instead of letting this resolvement end, he wants to still call me a liar, which is not the way you act when running a business I have never treated a customer this way in all my years of management, nor would even think of allowing myself to be that way But, again you should never put down a customers family member or call them a liar Rule number one in any business Customer is always right...regardless of the situation I do apologize for my feelings being put in the way, but again when someone disrespects any of my family members, then my emotions do get in the way The only reason why I am asking for the full amount of refund, is because of what he has put me through, and for disrespecting my daughter, and disrespecting me Will I go back to his establishment, no I will not Will I tell my friends to not go, yes I will His type of behavior is unacceptable Even for me giving him a suggestion of placing a changing table in his bathrooms, he took offense That is not how you handle a customers suggestion So I ask that I get refunded for the whole check of Thank you for your time in resolving this dispute.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Pursuant to the complaint I have no further information to provideAs stated the guest made a reservation for and arrived with plus an infant I listened to his complaint and as a gesture of goodwill refunded his brunchhis assertion that there were other tables(larger) available is completely false He obviously received our check which he made an issue of in his first complaint but did not mention in his followupHis claims, other than being seated at a booth do not merit further action
I am writing in response to a customer complaint #***
On Sunday June ** ** *** had made a Brunch reservation for guests for our popular Sunday buffet brunchWhen he arrived he was not a party of but of including a babyWe were sold out which occurs most Sundays
Based on his reservation for we had reserved a booth / table to accommodate that number(4)
The *** on duty ** ***, attempted to seat the larger group at the only available booth that could possibly hold the adults and the childThe surrounding tables that *** *** said were available were rerserved for the correct reservation number and were fully sat and occupied during our brunchThis was verified by my *** and hostessWe had no additional space and did our best to accommodate this group
After speaking to the guest on the phone I gathered that he was searching for any and all reasons to add to his dissatisfaction that he had more people in his party than he had planned
The guest was very agitated and kept talking about his daughter and his concern for her eating food from his plate forcing him to eat off his lapHe then questioned why there were no baby changing tables availableHe finally got around to the point that he thought a refund was due for his meal because he could not or did not want to place his plate on the tableI agreed to send him a refund in spite of the fact that his discomfort was of his doing by showing up with more guests than he had reserved to a sold out brunchI directed our bookkeeper on Thursday (the following day after his phone contact with me) to create a check for the price of one adult brunch plus NYState Sales Tax and it was mailed out on Saturday July * (July * being a holiday with no mail) I personally
signed the check and know it was picked up by the US Postal Service on Saturady July*Finally after years in the Hospitality business I have never called or would I call someone a liarIn the future I would recommend ** *** to get his facts straight and reservations too!
* ** *** ** *** ** * *** *** ***
** *** *** ** *** ** *** *** *** * *** *** *** * *** *** *** *** *** *** *** *** ** *** ** *** *** * *** ** * *** ** * *** * *** ** *** *** *** *** *** *** *** *** ** *** *** *** * ** *** *** * *** * *** ** *** *** ***
*** *** ** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** ***
*** *** ** *** *** ** *** *** * *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** ** *** *** *** ** *** *** *** ** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** ** *** * *** *** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** ** *** *** * *** ** *** *** * *** ** *** ** *** *** *** *** *** *** ** *** *** ** *** ** *** *** *** *** ** *** *** ** * *** *** *** * *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** * *** * *** * *** *** ** *** * ***
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*** *** *** *** *** *** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When I had called ahead weeks priot to the date, I had said that I have adults, my year old son, and my daughter So clearly, when I had made those reservations they should have already known thatr I had at least people, not including the new guest that had shown up on that day Also when they had taken the resrvations and had asked if they had high chairs, in which they did state they did, they should have known that I needed something that needed to be bigger than just a booth Clearly this *** refusal to listen to what a customer has to say whether positive or negative, shows his lack of customer service skills, and also a lack of empathy Yes I did state that there should be a child changing station, especially if it is a child friendly environment, that way mothers/fathers can be able to change their children in dignity without the chance of getting germs via sink or other areas of the bathroom However this was just a suggestion not an order Also, by epressing my thoughts about my daughter and the care for my daughter is what a true father should do, and for all of their children That as a parent should be our number one priorities But, if they had looked at their reservation carefully or had written it down correctly they again would have saw that I had placed a reservation, I had adults, a yr old, and a month old, that clearly would show that I needded more than just a booth Yes, I did get the refund for my meal, as I had received the day after I gad submitted the original complaint However, the way this *** is acting, and by basically calling me a liar, and not caring for me as a customer, I would like a full redund for our meal Especially after I had complimented in the beginning of our conversation that I had taken my wife their for our anniversary and was very happy with his establishment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not a person that makes claims, not do I lie about businesses or other things to get free stuff What I speak of is the truth I was a *** in the retail and food business for about years One thing I have always distinguished myself as, is a person that pushes hard for customer service and for good customer relations After all, its the customers that provide us income and allows a business to have employees, to basically exist I try to speak to this *** in a positive tone, in which he had already started off in a negative tone, like I was bothering him He thought that I was just going to be one of those customers that would just go away Normally I would let things go, but when someone says that I make claims, and basically tells me a liar, and who puts down my daughter, then yes I get a little defensive Yes, I should have taken pictures of the open seats that were in the back so that way I could prove what I saw But for this *** to be acting the way he is, and instead of letting this resolvement end, he wants to still call me a liar, which is not the way you act when running a business I have never treated a customer this way in all my years of management, nor would even think of allowing myself to be that way But, again you should never put down a customers family member or call them a liar Rule number one in any business Customer is always right...regardless of the situation I do apologize for my feelings being put in the way, but again when someone disrespects any of my family members, then my emotions do get in the way The only reason why I am asking for the full amount of refund, is because of what he has put me through, and for disrespecting my daughter, and disrespecting me Will I go back to his establishment, no I will not Will I tell my friends to not go, yes I will His type of behavior is unacceptable Even for me giving him a suggestion of placing a changing table in his bathrooms, he took offense That is not how you handle a customers suggestion So I ask that I get refunded for the whole check of Thank you for your time in resolving this dispute.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Pursuant to the complaint I have no further information to provideAs stated the guest made a reservation for and arrived with plus an infant I listened to his complaint and as a gesture of goodwill refunded his brunchhis assertion that there were other tables(larger) available is completely false He obviously received our check which he made an issue of in his first complaint but did not mention in his followupHis claims, other than being seated at a booth do not merit further action