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Thank you for your letter pointing out the concerns of *** *** *** ** *** initiated a 6-month subscription on 2017/**/and was billed for $107.94. The total price and the duration of the subscription plan appeared on the pricing page where *** *** clicked to start the
subscriptionWhen users purchase a subscription on our site, they purchase the total length of the subscription period and pay the total amount in fullThis is clearly stated on our billing pageMonthly averages are shown for comparison purposes onlyThe longer the plan is, the lower monthly average becomes. ** *** chose the months' plan which is the best value for money. As stated during the purchase, a subscriber may cancel the subscription anytime from their user panel but will not be eligible for a refundThis is clearly disclosed during the subscription process and in our Terms of UseHowever, we aim to satisfy our customers' needs and we therefore processed a refund for *** *** *** on this occasion We hope this resolves the issue and satisfies the customer's expectations. Regards,EastMeetEast

It is written in our Terms of Service that the premium features get terminated as soon as the subscription is cancelledThe writing is like follows and is publicly accessible; Cancellations: Cancellation At Any Time With No RefundExcept as otherwise stated in this section, you may cancel your
subscription at any time online on the navigation bar by following “Subscribe” > “Subscriptions”If you cancel your subscription, your premium features will be terminated with immediate effectIn no event will you be eligible for a refund of any portion of the subscription fees paid for the then-current subscription commitmentIf you purchase a subscription on an installation payment basis (such as three-part pay), your ability to cancel your membership as described above will be available to you only once your final instalment payment has been paidThe user contacted us after he cancelled his subscription and lost the premium featuresIn return, we offered to turn the premium features back on for him since he already paid for the then current period but he instead disputed the charge as credit not processedWe contacted him once again and offered a refund to resolve the issue but he answered advising he filed a complaint about the businessUnlike what the user suggests we did not change our pricing policy and months subscription has always been available for purchasingWe are confident that our advertising is not misleading and not conflicting regulationsDespite all our efforts to keep the customer happy we struggle to understand why he chose to submit a complaint with inaccurate information

The user subscribed to the site using another person's credit card and he also failed to pass a few other security stepsConsequently, the system detected his account as fraud and blocked his access to the servicesThis is an automated action taken by our security software in order to avoid
any damage to our company and our other users

The user contacted us and we explained to him that his subscription was generated using an Itunes account. Since we don't have his card information we are unable to help with his subscription related inquiry. We referred him to Apple and shared a link with Apple's instructions. We also referred him...

to the Terms and Conditions he agreed to prior to subscribing but it is Apple's initiative whether to process a refund. When we check his account now we can see his subscription is still active so sadly the user didn't follow the navigation shared or contacted Apple, the payment issuer in this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
1, First of all, I have made a one time payment for one year premium membership using my debit card on March *, 2017. I did change my payment information 1 month later. But the feedback I received from their website is they are reviewing the card information. I never receive any notice regarding there is something wrong with my payment information. When they block my service, they also stopped me from correcting these information.2, When I am trying log in back to my account, their feedback I receive is there is something wrong with the system, and their engineer is working hard to fix it. This is absolutely different with the information I received today.3, They mentioned I failed passing some security step. But I need specific details.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To answer the user's first point; the user subscribed to a 12 months' plan and was given access to the services. After a month, he changed the card information and the new card had a different name on. Also, a few other security information was mismatching. Consequently, the bank couldn't verify that the card was genuine and we were reported the problem. Then the system detected the new card as fraud and blocked his access to the account. We don't question this particular user's goodwill. However, we have to protect our society. In online dating this is a common scenario that users subscribe to long term plans, and shortly after subscribing they change the card information. If we don't take the necessary actions, this might in the card owner disputing the charge as fraud and most importantly other users being hurt in the meantime. We have to protect our business and our genuine users who believe in our site and expect to find the one for them. To answer his second point; there are different security levels and if the case is alarming we cannot disclose the details of the particular case to the user and encourage them to find side ways of continuing their harmful actions.