Captured Memories

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As a long-time customer of Jackson Hewitt I am very disappointed in the response and actionsI disagree with their response I have made every effort to work with their office and staff on [redacted] , along with DE state department of revenueThe time and money I spent to correct this issue has been a stressful and major headache The Awful truth that people have no morals and can conduct business in this mannerI have spent many of hours trying to resolve this issue and correct this for some time now Currently I am working directly with the Delaware State Revenue Department to resolve this issueBelow is an outline of issues and resolutionsI am still pursuing a full refund due to poor service, errors advertisement and breach of contract.Year Tax filed : federal, DE state , NY state services provided by JH· Audit by DE state request for hardcopies ofScheduled A, itemize sheet, and receipt Requested to provide was not completed by preparer DE state made contact with me Lost time work making office visit to JH Numerous phone calls Documents Submitted myself – pendingYear Tax filed: federal, DE state, NY state- services provided by JH Audit DE state request hardcopies of Schedule A, Item sheet, NY state filing Documents submitted myself via mail Amendment needed due to typo and missed entries on forms- JH Amended federal, DE state , NY state myself Owe DE $$$.$$ (over 600.00) Lost additional money on return due to error and time limits-JHI have since used other tax services and self preparedI have not had a problem, and have been working with the state to repair incorrect my and return.In addition I have received a call from Jackson Hewitt back and March with a request to set up an appointment to prepare my taxes for I spoke to a woman letting her know I was very unsatisfied with their services for the past few years I was also awaiting a phone call a letter some kind of response to my issues for being an addict by the state of Delaware she told me she would pass along my message and someone should get back to me shortly The first call back I got was as of last week now it’s September .As stated I am currently working with Delaware State Department of Revenue I do not want Jackson Hewitt involved with my taxes At this point it is more of a headache they are causing more confusion I am the taxpayer it is my responsibility as I was told and I will resolve this issue onmy own things are working out well matter of fact

I called the person who complained about our service We spoke briefly and I told her that I would look into the matter I did some further research and found out that it is the State of Delaware that has audited her NOT for the work that we did but for the fact that she has been running a business in the state without a business license and has never shown a profit Each year is a huge loss The state followed the IRS rules for hobby income and decided that she wasn't engaged in this business to make a profit, therefore, they disallowed her losses which then changed her itemizing They originally contacted her in February of about sending in original receipts for her schedule C business and for her schedule A itemizing She did not do this I am not sure but she may have come into our office and asked us to fax the receipts and we said that there were too many for us to send She could have mailed them in at any time She received several letters from the state of Delaware that she did not respond to What she has complained about to you regarding our service is not correct We try our best to provide good customer service to anyone who comes to us I am sure that we fail sometimes, but don't feel that we did in this case If there are any further comments or questions, please feel free to contact us.I would like to correct the address that you have for us The correct one is:contact person: [redacted] ***Address: [redacted] *** [redacted] [redacted] Thank you, [redacted] ***

I appreciate that Ms [redacted] has problems However, these problems were not created by my office They are because of her issues directly with the State of Delaware If she would please contact, [redacted] at the Division of Revenue, he would explain all this to her We did not make any mistakes on her return and I do not appreciate her continuing to state that we did We always go out of our way to provide great customer service to our clients

I appreciate that Ms [redacted] has problems.  However, these problems were not created by my office.  They are because of her issues directly with the State of Delaware.  If she would please contact, [redacted] at the Division of Revenue, he would explain all this to her.  We did not make any mistakes on her return and I do not appreciate her continuing to state that we did.  We always go out of our way to provide great customer service to our clients.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As a long-time customer of Jackson Hewitt I am very disappointed in the response and actions. I disagree with their response.  I have made every effort to work with their office and staff on [redacted] , along with DE state department of revenue. The time and money I spent to correct this issue has been a stressful and major headache.  The Awful truth that people have no morals and can conduct  business in this manner. I have spent many of hours trying to resolve this issue and correct this for some time now.  Currently I am working directly with the Delaware State Revenue Department to resolve this issue. Below is an outline of issues and resolutions. I am still pursuing a full refund due to poor service, errors false advertisement and  breach of contract.Year 2010 Tax filed : federal, DE state , NY state services provided by JH·       Audit by DE state request for hardcopies ofScheduled A, itemize sheet, and receipt   Requested to provide was not completed by preparer   DE state made contact with me    Lost time work making office visit to JH  Numerous phone calls   Documents Submitted myself  – pendingYear 2011 Tax filed: federal, DE state, NY state- services provided by JH             Audit DE state request hardcopies of Schedule A, Item sheet, NY state filing            Documents submitted myself via mail.            Amendment needed due to typo and missed entries on forms- JH            Amended federal, DE state , NY state myself            Owe DE $$$.$$ (over 600.00)            Lost additional money on return due to error and time limits-JHI have since used other tax services and self prepared. I  have not had a problem, and have been working with the state to repair incorrect my 2010 and 2011 return.In addition I have received a call from Jackson Hewitt back and March 2016 with a request to set up an appointment to prepare my taxes for 2015 I spoke to a woman letting her know I was very unsatisfied with their services for the past few years I was also awaiting a phone call a letter some kind of response to my issues for being an addict by the state of Delaware she told me she would pass along my message and someone should get back to me shortly.  The first call back I got was as of last week now it’s September 2016 .As stated I am currently working with Delaware State Department of Revenue I do not want Jackson Hewitt involved with my taxes.  At this point it is more of a headache they are causing more confusion I am the taxpayer it is my responsibility as I was told and I will resolve this issue onmy own things are working out well matter of fact

I called the person who complained about our service.  We spoke briefly and I told her that I would look into the matter.  I did some further research and found out that it is the State of Delaware that has audited her.  NOT for the work that we did but for the fact that she has been...

running a business in the state without a business license and has never shown a profit.   Each year is a huge loss.  The state followed the IRS rules for hobby income and decided that she wasn't engaged in this business to make a profit, therefore, they disallowed her losses which then changed her itemizing.  They originally contacted her in February of 2012 about sending in original receipts for her schedule C business and for her schedule A itemizing.  She did not do this.  I am not sure but she may have come into our office and asked us to fax the receipts and we said that there were too many for us to send.  She could have mailed them in at any time.  She received several letters from the state of Delaware that she did not respond to.  What she has complained about to you regarding our service is not correct.  We try our best to provide good customer service to anyone who comes to us.  I am sure that we fail sometimes, but don't feel that we did in this case.  If there are any further comments or questions, please feel free to contact us.I would like to correct the address that you have for us.  The correct one is:contact person:  [redacted]Address:  1[redacted]    [redacted]  [redacted]Thank you,  [redacted]