Captured Studios Photography

In response to Revdex.com Case * ***, I'm writing to provide information on behalf of On Center Software concerning the dissatisfaction of our valued customer, Mr *** Joy.My Joy's purchased perpetual software and year of software maintenance The maintenance is optionally renewable each
year thereafter If the optional maintenance is unpaid, the value accumulates to the next renewable period. One of the most valuable benefits of being current of software maintenance is the customer always has access to install the latest upgrade to your perpetual software.This is important when newer hardware and/or operating systems are used The latest versions of software are built to be compliant with the most recent hardware standards, as older versions of software can not be guaranteed to function on newer hardware and/or operating systems.Below is the transaction information, which is attached for reference:8/29/2014: Initial purchase of perpetual software and year of software maintenance from 8/29/- 8/28/for $6, This was financed via Marlin Financing The Invoice was paid in full.6/30/2015: Maintenance Renewal Invoice for software maintenance from 8/29/- 8/28/for $*** Declined to pay, Invoice cancelled.6/30/2016: Maintenance Renewal Invoice for software maintenance from 8/29/- 8/28/for *** Declined to pay, Invoice cancelled.6/30/2017: Maintenance Renewal Invoice for software maintenance from 8/29/- 8/28/for *** Declined to pay, Invoice cancelled.I've attached a list of communications we've had with Mr Joy between 8/7/and 9/29/2016.As a follactions from my side, I will have the manager of Client Services who manages the Renewal Maintenance team, permanently exclude Mr Joy from any further Maintenance Renewal contact.Mr Joy currently has a zero balance due with On Center If in the future, Mr Joy requires a newer version of the software he purchased, he will be required to pay the back maintenance from 8/29/- Current. *** Buzz*** *** ** ***
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