June 11, 2015Dear [redacted] ,Upon receiving the initial complaint about the plaster yellowing we immediately respondedWe checked their water test results and noticed they had not tested their water since late AugustImproper water chemistry is absolutely what caused the yellowing of the surface In good faith, we stood behind our product and drained the pool, acid cleaned the surface and returned it to the original bright white colorThis was not something we had to do considering their failure to keep the water chemistry intactAs I said, we cleaned the pool and left it up to the customer to refill and balance the water once againThe customer did refill the pool at their expenseThey could have filled using their well as many customers do but they opted to pay for the waterThis was completely the Jones' choiceOnce the pool was filled they tested the water on occasion and winterized the poolBalancing the pool water was never the responsibility of Stevenson PoolsThis is always the customer's responsibilityThe customer failed to test the water once the pool was winterized and opened the pool to another water chemistry issueThis time it was a scale buion the surfaceFor a second time in good faith we gave the customers the chemicals and equipment to resolve this issueIn closing, I feel we have gone above and beyond to attempt to keep the Jones' happy.Warm Regards,Douglas [redacted] S [redacted] President Stevenson Pools
Revdex.com:Stevenson Pools has agreed to replace the stones on the back wall with wider ones, which will help cover the uneven bulging wallThey have also agreed to pay for the cost of having the loop loc cover installed This will all happen in the spring when the pool is openedI received a verbal response that the rusted screws will be replaced Assuming this will be completed, I accept the response to resolve this complaint Regards, Stephanie M [redacted]
To Whom It May Concern,We have been in contact w/ [redacted] *** and have completed the fence installation and installed the [redacted] cover.The pool is now ready for final inspections and we hope to complete next week if the homeowner can be home , as the county requiresOnce finals are completed we will have the pool winterizedThank you,Doug S [redacted]
We are very sorry for the delay in completion of the fence at Mr [redacted] 's residence Our contractor was out Tuesday, August and completed what he could of the repair Two parts for the gate are on order and job will be completed the week of August Thank you,Jill R***Stevenson Pools
We have spoken with the customers and came to an agreement that it is best to complete the work in the spring as they are ready to close their pool Tell us why here
To Whom It May Concern,In response to complaint [redacted]...Stevenson Construction Co., Inc. has been in contact with customer and their complaints listed with the Revdex.com have been settled or waiting on customer confirmation to move forward.-The rusted screws have been replaced-Our plaster contractor...
dove in the pool and sanded out the leaf marks. The black spots are a chemical balance issue and should be addressed w/ a local pool company for water testing. If spots were rust they would be brown or red in color.-Regarding the back wall...Stevenson Construction will honor the original price of $35/SF to veneer the backside of the wall any time customer wishes. Customer was aware at start of construction that veneering the wall would be extra.Thank you,Douglas * S[redacted]
We have spoken with the customers and came to an agreement that it is best to complete the work in the spring as they are ready to close their pool. Tell us why here...
We are very sorry for the delay in completion of the fence at Mr. [redacted]'s residence. Our contractor was out Tuesday, August 23 and completed what he could of the repair. Two parts for the gate are on order and job will be completed the week of August 29. Thank you,Jill...
To Whom It May Concern,We have been in contact w/ [redacted] and have completed the fence installation and installed the [redacted] cover.The pool is now ready for final inspections and we hope to complete next week if the homeowner can be home , as the county requires. Once finals are...
completed we will have the pool winterized. Thank you,Doug S[redacted]
Revdex.com:Stevenson Pools has agreed to replace the stones on the back wall with wider ones, which will help cover the uneven bulging wall. They have also agreed to pay for the cost of having the loop loc cover installed. This will all happen in the spring when the pool is opened. I received a verbal response that the rusted screws will be replaced. Assuming this will be completed, I accept the response to resolve this complaint. Regards,
Stephanie M[redacted]
June 11, 2015Dear [redacted],Upon receiving the initial complaint about the plaster yellowing we immediately responded. We checked their water test results and noticed they had not tested their water since late August. Improper water chemistry is absolutely what caused the yellowing of the surface....
In good faith, we stood behind our product and drained the pool, acid cleaned the surface and returned it to the original bright white color. This was not something we had to do considering their failure to keep the water chemistry intact. As I said, we cleaned the pool and left it up to the customer to refill and balance the water once again. The customer did refill the pool at their expense. They could have filled using their well as many customers do but they opted to pay for the water. This was completely the Jones' choice. Once the pool was filled they tested the water on 3 occasion and winterized the pool. Balancing the pool water was never the responsibility of Stevenson Pools. This is always the customer's responsibility. The customer failed to test the water once the pool was winterized and opened the pool to another water chemistry issue. This time it was a scale build-up on the surface. For a second time in good faith we gave the customers the chemicals and equipment to resolve this issue. In closing, I feel we have gone above and beyond to attempt to keep the Jones' happy.Warm Regards,Douglas ** S[redacted] President Stevenson Pools
June 11, 2015Dear [redacted] ,Upon receiving the initial complaint about the plaster yellowing we immediately respondedWe checked their water test results and noticed they had not tested their water since late AugustImproper water chemistry is absolutely what caused the yellowing of the surface In good faith, we stood behind our product and drained the pool, acid cleaned the surface and returned it to the original bright white colorThis was not something we had to do considering their failure to keep the water chemistry intactAs I said, we cleaned the pool and left it up to the customer to refill and balance the water once againThe customer did refill the pool at their expenseThey could have filled using their well as many customers do but they opted to pay for the waterThis was completely the Jones' choiceOnce the pool was filled they tested the water on occasion and winterized the poolBalancing the pool water was never the responsibility of Stevenson PoolsThis is always the customer's responsibilityThe customer failed to test the water once the pool was winterized and opened the pool to another water chemistry issueThis time it was a scale buion the surfaceFor a second time in good faith we gave the customers the chemicals and equipment to resolve this issueIn closing, I feel we have gone above and beyond to attempt to keep the Jones' happy.Warm Regards,Douglas [redacted] S [redacted] President Stevenson Pools
Revdex.com:Stevenson Pools has agreed to replace the stones on the back wall with wider ones, which will help cover the uneven bulging wallThey have also agreed to pay for the cost of having the loop loc cover installed This will all happen in the spring when the pool is openedI received a verbal response that the rusted screws will be replaced Assuming this will be completed, I accept the response to resolve this complaint Regards, Stephanie M [redacted]
To Whom It May Concern,We have been in contact w/ [redacted] *** and have completed the fence installation and installed the [redacted] cover.The pool is now ready for final inspections and we hope to complete next week if the homeowner can be home , as the county requiresOnce finals are completed we will have the pool winterizedThank you,Doug S [redacted]
[redacted] ,This is not a customer of oursHe should direct his complaint to [redacted] ***Thank you,Jill R***Stevenson Pools
We are very sorry for the delay in completion of the fence at Mr [redacted] 's residence Our contractor was out Tuesday, August and completed what he could of the repair Two parts for the gate are on order and job will be completed the week of August Thank you,Jill R***Stevenson Pools
We have spoken with the customers and came to an agreement that it is best to complete the work in the spring as they are ready to close their pool Tell us why here
To Whom It May Concern,In response to complaint [redacted]...Stevenson Construction Co., Inc. has been in contact with customer and their complaints listed with the Revdex.com have been settled or waiting on customer confirmation to move forward.-The rusted screws have been replaced-Our plaster contractor...
dove in the pool and sanded out the leaf marks. The black spots are a chemical balance issue and should be addressed w/ a local pool company for water testing. If spots were rust they would be brown or red in color.-Regarding the back wall...Stevenson Construction will honor the original price of $35/SF to veneer the backside of the wall any time customer wishes. Customer was aware at start of construction that veneering the wall would be extra.Thank you,Douglas * S[redacted]
We have spoken with the customers and came to an agreement that it is best to complete the work in the spring as they are ready to close their pool. Tell us why here...
We are very sorry for the delay in completion of the fence at Mr. [redacted]'s residence. Our contractor was out Tuesday, August 23 and completed what he could of the repair. Two parts for the gate are on order and job will be completed the week of August 29. Thank you,Jill...
R[redacted]Stevenson Pools
To Whom It May Concern,We have been in contact w/ [redacted] and have completed the fence installation and installed the [redacted] cover.The pool is now ready for final inspections and we hope to complete next week if the homeowner can be home , as the county requires. Once finals are...
completed we will have the pool winterized. Thank you,Doug S[redacted]
Revdex.com:Stevenson Pools has agreed to replace the stones on the back wall with wider ones, which will help cover the uneven bulging wall. They have also agreed to pay for the cost of having the loop loc cover installed. This will all happen in the spring when the pool is opened. I received a verbal response that the rusted screws will be replaced. Assuming this will be completed, I accept the response to resolve this complaint. Regards,
Stephanie M[redacted]
June 11, 2015Dear [redacted],Upon receiving the initial complaint about the plaster yellowing we immediately responded. We checked their water test results and noticed they had not tested their water since late August. Improper water chemistry is absolutely what caused the yellowing of the surface....
In good faith, we stood behind our product and drained the pool, acid cleaned the surface and returned it to the original bright white color. This was not something we had to do considering their failure to keep the water chemistry intact. As I said, we cleaned the pool and left it up to the customer to refill and balance the water once again. The customer did refill the pool at their expense. They could have filled using their well as many customers do but they opted to pay for the water. This was completely the Jones' choice. Once the pool was filled they tested the water on 3 occasion and winterized the pool. Balancing the pool water was never the responsibility of Stevenson Pools. This is always the customer's responsibility. The customer failed to test the water once the pool was winterized and opened the pool to another water chemistry issue. This time it was a scale build-up on the surface. For a second time in good faith we gave the customers the chemicals and equipment to resolve this issue. In closing, I feel we have gone above and beyond to attempt to keep the Jones' happy.Warm Regards,Douglas ** S[redacted] President Stevenson Pools
[redacted],This is not a customer of ours. He should direct his complaint to [redacted]. Thank you,Jill R[redacted]Stevenson Pools