Car and Truck Depot of Arizona

As we are in the business of selling pre-owned vehicles with 100's of moving parts we do occasionally encounter mechanical issuesIn this particular case the customer discovered a coolant leak after taking delivery of the vehicle and made us aware of itWe gladly wanted to get the problem resolved, we provided the customer with a loaner car while we were fixing the problemThis particular repair became technically challenging as replacement parts failed, and the problem reoccurredWe did after a couple of attempts were able to return the car without issueWe do not offer refunds, although we gladly made the repairs at our cost, and have not heard any further complaints about the drive ability of this vehicle, of which we offered a warranty on the repair as well

As we are in the business of selling pre-owned vehicles with 100's of moving parts we do occasionally encounter mechanical issues. In this particular case the customer discovered a coolant leak after taking delivery of the vehicle and made us aware of it. We gladly wanted to get the problem...

resolved, we provided the customer with a loaner car while we were fixing the problem. This particular repair became technically challenging as replacement parts failed, and the problem reoccurred. We did after a couple of attempts were able to return the car without issue. We do not offer refunds, although we gladly made the repairs at our cost, and have not heard any further complaints about the drive ability of this vehicle, of which we offered a warranty on the repair as well.

As we are in the business of selling pre-owned vehicles with 100's of moving parts we do occasionally encounter mechanical issues. In this particular case the customer discovered a coolant leak after taking delivery of the vehicle and made us aware of it. We gladly wanted to get the problem...

resolved, we provided the customer with a loaner car while we were fixing the problem. This particular repair became technically challenging as replacement parts failed, and the problem reoccurred. We did after a couple of attempts were able to return the car without issue. We do not offer refunds, although we gladly made the repairs at our cost, and have not heard any further complaints about the drive ability of this vehicle, of which we offered a warranty on the repair as well.

The main point of my complaint is that I was offered a refund, and then the business retracted and denied giving that option. The coolant leak was discovered prior to delivery and the sale included my agreement to pay for the repair by their mechanic. They did an extremely poor job attempting to repair it, left me without a loaner for 4 straight days, then while asking for multiple further attempts to repair they offered a refund if thats what it took to make me happy. When I directly requested a refund, the owner Robert then refused and claimed he never offered. I know exactly what he said. Any denial by him or anyobe else at the dealership is a false statement. Their business practices are misleading, at best.