Car Audio Competition

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It's unfortunate to see what they are missingThe issue is that they made a credit request to a bank without consent from customerIn this case, I wasn't even a customer of theirs before I received a letter from a bank that my credit application has been deniedThis is not right business practiceWhat kind of information they used to make that application will be the next level of the issue which I will pursue if necessary.The responses from the company has been poorly handled therefore very disappointingThe first response I received from them through Revdex.com is totally out of the issue, which they were talking about other issue with other companyIf they really 'read' my complaint they shouldn't respond like that.The second response I received from them was involved with conference call from Marketing Manager and Regional ManagerRegional Manager said that they may used my Tax ID and I asked to provide where his company obtained my Tax ID informationHe said he would provide the information for me how they got the informationThe third response I received from them was an email from Marketing managerShe said they never use my personal information, which proves that Regional manager did not even aware of the situationShe also claims that [redacted] used any additional information they need to process the application so that I need to contact them myselfI consider this response was particularly & incredibly careless since she ask me to contact the bank directly for this issue, and she also wanted me to believe that [redacted] processed incomplete credit application and they pull my personal information from somewhere to process itThe forth response I received was an email from Vice president and he wanted to meet meI replied and said that there's no need especially when they have history stated aboveI asked him to provide the copy of application his company sent to [redacted] and he said he would get it for meIt never happenedHe agreed to keep the communication in writing but he keeps calling our store and disturb staff members to talk to meHe also ask me to provide a copy of document the [redacted] sent me while I'm still waiting for him to provide me the application they sent to [redacted] ***.It's been very unpleasant communicating with them since nothing has been resolved or anything has any progress for the issue Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We do not have any machine or service from the companyI do not even know the name of the company before this issueI found them when I called ** *** and ** *** said they made an application for finance on behalf of my business. Further, we do not have anyone whose name is *** *** nor anyone contacted by them.I have no idea what they are up to or what they are trying to do but this is serious ID theft issue and I will have to bring this issue to my lawyer if I'm not satisfied with their response through Revdex.com
Regards,
*** ***

Myself and *** *** *** ***, Vice President of Service, spoke with *** *** on 3/09/at 12pm yesterday to discuss his concerns with serviceThere were separate service issues that occurred within a month, each one unrelated to the otherWe explained to *** that many of the copiers issue
is due to high usage volume (Over million clicks) and much like a car, it will start to have items that need to be repaired due to high usageHe confirmed that this had been discussed previously and stated that they have been looking at upgrading and replacing the unitWe also confirmed that our technician had already been dispatched and was on his way over to install the new part to repair the machine.We apologized for the inconvenience and offered the customer a loaner machine (which we are in the processing of setting up and delivering to the business) that can meet their needs while we take a more thorough look at the machine and repair it, or if the customer decides to upgradeThe customer was appreciative and accepted the loaner*** also took down ***'s information so he can be in direct contact with him should any further needs arise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It's unfortunate to see what they are missing. The issue is that they made a credit request to a bank without consent from customer. In this case, I wasn't even a customer of theirs before I received a letter from a bank that my credit application has been denied. This is not right business practice. What kind of information they used to make that application will be the next level of the issue which I will pursue if necessary.The responses from the company has been poorly handled therefore very disappointing. The first response I received from them through Revdex.com is totally out of the issue, which they were talking about other issue with other company. If they really 'read' my complaint they shouldn't respond like that.The second response I received from them was involved with conference call from Marketing Manager and Regional Manager. Regional Manager said that they may used my Tax ID and I asked to provide where his company obtained my Tax ID information. He said he would provide the information for me how they got the information. The third response I received from them was an email from Marketing manager. She said they never use my personal information, which proves that Regional manager did not even aware of the situation. She also claims that [redacted] used any additional information they need to process the application so that I need to contact them myself. I consider this response was particularly & incredibly careless since she ask me to contact the bank directly for this issue, and she also wanted me to believe that [redacted] processed incomplete credit application and they pull my personal information from somewhere to process it. The forth response I received was an email from Vice president and he wanted to meet me. I replied and said that there's no need especially when they have history stated above. I asked him to provide the copy of application his company sent to [redacted] and he said he would get it for me. It never happened. He agreed to keep the communication in writing but he keeps calling our store and disturb staff members to talk to me. He also ask me to provide a copy of document the [redacted] sent me while I'm still waiting for him to provide me the application they sent to [redacted].It's been very unpleasant communicating with them since nothing has been resolved or anything has any progress for the issue. 
Regards,
[redacted]

We first contacted Mr. [redacted] on 3/10 to resolve his concerns. We communicated that the credit check was a soft hit and had done no harm to his business or personal credit. Additionally, no personal information was given to USB such as Tax ID, SSN, etc. The only information provided to USB was Company Name, Company Address, Company Phone Number, and a Company Contact. We also confirmed internally with USB we provided no personal information and that the soft hit did not negatively impact his or the company's score. [redacted] also confirmed that the customer contacted them and they again re-iterated that "The only information provided is Public Information: Name of Business, Address and Phone Number." The [redacted] rep also explained there is nothing reported and nothing negative reported.We've tried to speak and meet with Mr. [redacted] repeatedly since 3/10 so we can discuss what happened and ensure there is no miscommunication or misunderstanding on either end, however he has yet to take our call and isn't willing to meet. We'd be happy to provide a written summary of our discussion to him after meeting/speaking with him.