Car Audio Giants

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Contact Name and Title: [redacted] , Sales Manager Contact Phone: XXXXXXXXXXX Contact Email: [redacted] @caraudiogiants.com The customer is claiming that the subwoofer arrived to him faulty, but there are some other factors that prove the customer is lying, just to have it replacedWe know the damage was done during installation after the rubber mount cover was removedThere is no way that the subwoofer could have been damaged when it was handled before shipping and while it was in transit, since the rubber mount cover is on it at all times inside the boxThis leaves only a small window of when it could have occurred, from the time it was unpackaged to the time it was installedThe damaged area could have happened of waysAfter the rubber mount cover was removed, then either the sub was set upside down on an uneven surface and powered up, or an object pushed up against the sub pulling apart the surround from the coneWe know there was something that pushed up against the rubber surround because of the marks left on the rubber indicating it was done with an excessive amount of forceThis lease us with no other conclusion other that it was an installation errorWe offered to ship the subwoofer back, but only if he pays for the shipping we paid for to have it brought to us and the shipping back to him Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) How can this professional sales manager call me a lair I want playing soccer with the subwoofer I wanted to keep in my vehicle to improve my system it sounds more like this company sells very cheap products personally but the soaker was not blown is the manufacturers adhesive that did not hold the cone to the rubber on the speaker are these subwoofers even from the company or are they refurbished because the website says new I have a hard time alpine would sell that in this condition but they warranty that actually and on car audio giants website it says it is warranted as well so that doesn't hold to much weight there So in a nut shell you pay for product it's defective but the easiest way to get out of situation is blame the party that purchased your inventory umm this hardly seems professional to me so if anyone is looking to pay money for junk that will probably not work right out of the box car audio giants is perfect to their your money away to and blame it on the buyer who wanted to make use of it I would like a refund thanks for your time

Initial Business Response / [redacted] (1000, 8, 2016/03/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @caraudiogiants.com The customer was not told that their product would be available weeks after we received itThe customer was actually notified that due to the high volume of orders because of the holiday season, warranty repair times are higher than normalWe have been in contact with the customer during this warranty process and we have answered any phone calls the customer placedWe regret the inconvenience of this lengthy warranty process and did send the customer a pair of free Kicker headphones for the inconvenienceThe customer is free to contact us at our website www.caraudiogiants.com or via phone XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told over and over that my item should reach me in weeks by different employees ..I have been calling them over and over Its always something differentI have ask for a different system and was willing to pay the difference then..was told that a manager will contact me.Never received a call...Call back and told them that I was going to contact Revdex.com..was told to do whatever..Im tired of going back and firth with them..I just want my merchandise or my full refund it has been since Dec 2015..and its sad that this still isnt resolved!

Initial Business Response / [redacted] (4000, 17, 2015/07/10) */ Revdex.com CASE#: XXXXXXXX We understand the customer is a bit impatient about how long the warranty process is takingUnfortunately we have no control over the time frame, especially when it's sent to the manufacturer for repairTo obtain an update from the manufacturer, it can take almost up to a dayWhen warranties are sent in for repair, we do not talk directly to the repair personnel and what that creates is a period where we don't get an update until it has been completely inspectedSo we have customers like [redacted] calling in every so often trying to get an updateWe understand it can be a little frustrating, but we do what we can to let the customer know everything is being handled as fast as possible and will be contacting them when his/her warranty is completeOccasionally we do offer an alternative other than the warranty, but only when the customer seems upset and impatientWe did confirm recently with the manufacturer that the unit is not repairable, so they will be sending us a replacementWe emailed the [redacted] on July 1st notifying him that once we receive the replacement we will ship it out right away Initial Consumer Rebuttal / [redacted] (4200, 15, 2015/07/10) */ Received the following email from Car Audio Giants on 1July2015: Hello ***, Sorry for the delayYour unit has been with the manufacturerThey informed us they were not able to repair the unit, therefore, we will send you a new one as soon as we receive the unit back from the manufacturer in approximately week Have a great day CarAudioGiants.com Customer Support Team Tel: X-XXX-XXX-XXXX Email: [redacted] @caraudiogiants.com It is now near the end of the Business Day on 9July2015, and no update has been received concerning shipping out a new Kenwood Nav Receiver Final Business Response / [redacted] (4000, 24, 2015/07/25) */ We have sent out the customers replacementSince the unit was not repairable, we received credit and send him the new verison from the original oneWe apologize to the customer if we have caused any frustration, but the feeling is mutual and we do our best to make sure the customer is satisfied Final Consumer Response / [redacted] (2000, 26, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Glad this is over, and hopeful that the replacement Kenwood will function wellJust back from off-site work, and planning to install it in the next couple of days

Initial Business Response / [redacted] (1000, 5, 2016/06/22) */ Contact Name and Title: [redacted] Customer Relations Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @caraudiogiants.com To whom it may concern, The customer's invoice and our Terms of Use http://www.caraudiogiants.com/terms-of-use state that a product must be in new and unused condition in order to qualify for a returnIn addition to that, there would be a 20% restocking feeIf the returned product is found to not be in new and unused condition, the returned item is subject for up to a 50% restocking fee When we spoke with the customer on the phone, they had informed us that they had previously told us the product was not in new and unused condition and we had agreed to give a 20% restocking fee on a used product via emailThe following excerpt is from the exchanged emails between Car Audio Giants and the customer: "CarAudioGiants Support May to [redacted] We do accept returns as long as they are within days of purchase and the item is in new/unused conditionHowever, a 20% restocking fee will apply Thanks [redacted] May to me I am running two inch MTX Blue Thunder BL Legend Series [redacted] May to me The product is in new condition still I have the box and all the paperwork in tact but I was wondering if you guys can send me a prepaid shipping label to send the product backI got free shipping to my house and I can't see paying for return shipping and a 20% restocking fee because by the time I'm done I'll be out 50% of what I paid for the amp to begin withI can assure you if you guys can send a prepaid shipping label or refund my shipping after its returned, I would definitely be ordering the correct amp through you guys again and be extremely great fullI just can't see loosing half of what I paid just on shipping and restocking feesPlease let me know if there is anything you guys can do to help with my delema and I appreciate the quick response I've been getting CarAudioGiants Support May to [redacted] Hello ***, If you would like to do an exchange, we can reduce the restocking fee to 10%For returns, we do charge a 20% restocking feeCustomers are responsible for shipping products back to usSorry for the inconvenience." As you can see from the customer's email, they did in fact state that the item was in new condition which we determined to be untrue upon receiving and inspecting the productThe product had scratches and showed signs that it was clearly installedThe customer later admitted that the item was installed, "but only for one day"Once the item is installed, it cannot be considered new and unused thus, a 30% restocking fee was applied Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is making a claim that the product was sent back in less than unused condition , there was not a single scratch on the product , nor was there any sign of "use"This is a typical example of a company trying to make a quick buck after a customer was unhappy with their productThis company has falsely charge a 30% restocking fee thus stealing money from its customersI will highly recommend anyone who's searching for any audio equipment to stay far away from this company's scamAlong with their ridiculously high re-stocking fees they charge , they are also horrible with customer service and even their "managers" are highly immature when speaking with customers

Initial Business Response / [redacted] (1000, 5, 2016/06/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @caraudiogiants.com Greetings, Our policy for returns states that we only accept returns within days from the date of purchase and the product must be in new/unused conditionOur return policy is included in the customer's invoice as well as on our website at this link: http://www.caraudiogiants.com/terms-of-use Our warranty only covers manufacturer defectsThe amplifier in which the customer connected to his speakers was not designed to support the RMA power rating, thus, causing damage to his speakersThis is considered abuse and not a manufacturer defectTherefore, our warranty does not cover the customer's abused speakersOur warranty policy can be found at the following link: http://www.caraudiogiants.com/terms-of-use It is stated on the customer's invoice that by placing the order he is agreeing to our terms and conditions Thanks

Final Consumer Response /* (4200, 9, 2015/11/19) */
The business refunded me for speakers I shipped back minus %for restockingSO in all it cost me about $with shipping...all that I had to deal with has been nonsenseI found all of the items on AMAZON.COM for the same price...should have
ordered there...better service and faster shipping for sure

Initial Business Response /* (1000, 15, 2016/04/14) */
The customer placed the order at 4:04PM February 19th, which was on a FridayThe UPS comes to pick up orders at 5PM every day and orders generally take about hours to process before they are actually shipped outUPS tracking
information shows that the customer's order shipped out Monday February 22nd 2016, and was delivered February 29th, which was business days delivery time
Our return policy is clearly stated on each customer's invoice and states that returns must be in new/unused condition and a 20% restocking fee will applyWe could not accept the customer's return because it was damaged
The following is an excerpt from the customer's invoice:
Please note cancelled orders are subject to 5% cancellation fee if the order has not left our warehouse
Returns are subject to 20% Restocking Fee if returned within the first days in unopened/unused condition
Customers are responsible for any return shipping costs
By placing your order you are agreeing to the Terms and Conditions posted on the website
Thank you
Initial Consumer Rebuttal /* (3000, 17, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not resolve the facts , the item was not used Power was never put to it , the so called scratches on it were not there when it was placed back in the box , it was out of the box for a total of minutes before being placed back into it They refuse a refund , also the amplifier I had purchased from them does not work anymore and clearly states on the website there is a warranty and will not accept the return

Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: [redacted], Sales Manager
Contact Phone: XXXXXXXXXXX
Contact Email: [redacted]@caraudiogiants.com
The customer is claiming that the subwoofer arrived to him faulty, but there are some other factors that prove the customer is...

lying, just to have it replaced. We know the damage was done during installation after the rubber mount cover was removed. There is no way that the subwoofer could have been damaged when it was handled before shipping and while it was in transit, since the rubber mount cover is on it at all times inside the box. This leaves only a small window of when it could have occurred, from the time it was unpackaged to the time it was installed. The damaged area could have happened 1 of 2 ways. After the rubber mount cover was removed, then either the sub was set upside down on an uneven surface and powered up, or an object pushed up against the sub pulling apart the surround from the cone. We know there was something that pushed up against the rubber surround because of the marks left on the rubber indicating it was done with an excessive amount of force. This lease us with no other conclusion other that it was an installation error. We offered to ship the subwoofer back, but only if he pays for the shipping we paid for to have it brought to us and the shipping back to him.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can this professional sales manager call me a lair I want playing soccer with the subwoofer I wanted to keep in my vehicle to improve my system it sounds more like this company sells very cheap products personally but the soaker was not blown is the manufacturers adhesive that did not hold the cone to the rubber on the speaker are these subwoofers even from the company or are they refurbished because the website says new I have a hard time alpine would sell that in this condition but they warranty that actually and on car audio giants website it says it is warranted as well so that doesn't hold to much weight there . So in a nut shell you pay for product it's defective but the easiest way to get out of situation is blame the party that purchased your inventory umm this hardly seems professional to me so if anyone is looking to pay money for junk that will probably not work right out of the box car audio giants is perfect to their your money away to and blame it on the buyer who wanted to make use of it I would like a refund thanks for your time

Initial Business Response /* (1000, 8, 2016/03/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@caraudiogiants.com
The stereo's serial number did not match the serial number that we have on file. We did contact the customer regarding this issue and...

did notify her that in order to return the stereo back to her, she would have to pay for shipping since the stereo was not purchased from us. The customer refused to pay to ship the product back to her. We looked through our phone and email records and did not find any new attempts to contact us after the customer decided against paying for a return shipment. If the customer would like to contact us, she is free to do so 9am-5pm Mon-Fri (XXX)XXX-XXXX or visit our website at www.caraudiogiants.com and we will gladly assist her.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BUYER BEWARE! THIS COMPANY IS NOT TRUSTWORTHY! Car Audio Giants sent me this unit as an immediate replacement for one in my original order that was defective. Now they are trying to deny a warranty for a unit that came from their stock????? FYI... I have never purchased this stereo elsewhere!!!!
I have documentation of all paperwork and correspondence.

The customer received a new stereo and this complaint should now be resolved and closed.[redacted]

I am rejecting this response because:The amp was installed to the manufacturer’s guideline. The fuse from the battery to the amp did not blow which would have been the first thing to go before the amp if it received to much power. They have not shared any of the reports with me that they claim the manufacture said the amp received too much power. I should not have to pay for them to return my amp. I payed for the shipment out to their store and it took them over 6 months to tell me they would not follow through with their warranty. This isa terrible company as wish I never had bought the amp from them.

Initial Business Response /* (1000, 5, 2016/06/22) */
Contact Name and Title: [redacted] Customer Relations
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@caraudiogiants.com
To whom it may concern,
The customer's invoice and our Terms of Use http://www.caraudiogiants.com/terms-of-use state...

that a product must be in new and unused condition in order to qualify for a return. In addition to that, there would be a 20% restocking fee. If the returned product is found to not be in new and unused condition, the returned item is subject for up to a 50% restocking fee.
When we spoke with the customer on the phone, they had informed us that they had previously told us the product was not in new and unused condition and we had agreed to give a 20% restocking fee on a used product via email. The following excerpt is from the exchanged emails between Car Audio Giants and the customer:
"CarAudioGiants Support
May 26
to [redacted]
We do accept returns as long as they are within 30 days of purchase and the item is in new/unused condition. However, a 20% restocking fee will apply.
Thanks
[redacted]
May 26
to me
I am running two 10 inch MTX Blue Thunder BL104
Legend Series
[redacted]
May 26
to me
The product is in new condition still I have the box and all the paperwork in tact but I was wondering if you guys can send me a prepaid shipping label to send the product back. I got free shipping to my house and I can't see paying for return shipping and a 20% restocking fee because by the time I'm done I'll be out 50% of what I paid for the amp to begin with. I can assure you if you guys can send a prepaid shipping label or refund my shipping after its returned, I would definitely be ordering the correct amp through you guys again and be extremely great full. I just can't see loosing half of what I paid just on shipping and restocking fees. Please let me know if there is anything you guys can do to help with my delema and I appreciate the quick response I've been getting
CarAudioGiants Support
May 30
to [redacted]
Hello [redacted],
If you would like to do an exchange, we can reduce the restocking fee to 10%. For returns, we do charge a 20% restocking fee. Customers are responsible for shipping products back to us. Sorry for the inconvenience."
As you can see from the customer's email, they did in fact state that the item was in new condition which we determined to be untrue upon receiving and inspecting the product. The product had scratches and showed signs that it was clearly installed. The customer later admitted that the item was installed, "but only for one day". Once the item is installed, it cannot be considered new and unused thus, a 30% restocking fee was applied.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is making a false claim that the product was sent back in less than unused condition , there was not a single scratch on the product , nor was there any sign of "use". This is a typical example of a company trying to make a quick buck after a customer was unhappy with their product. This company has falsely charge a 30% restocking fee thus stealing money from its customers. I will highly recommend anyone who's searching for any audio equipment to stay far away from this company's scam. Along with their ridiculously high re-stocking fees they charge , they are also horrible with customer service and even their "managers" are highly immature when speaking with customers.

We sent the JL Audio 600/1v3 to the manufacturer on May 8th 2017 and it got rejected by the manufacturer there after. We made a second attempt, but it came back as well.  We also sent the amplifier to a JL AUDIO repair center and they attempted to fix it, but before they did, they pointed out...

that the amplifier was over powered or not installed properly.Car Audio Giants requested an installation receipt from the customer, but the customer claims to have installed the amp properly himself and is demanding for a new one. We have in our policy that all installations must be professionally installed with a receipt in order for us to honor the products warranty or return.https://www.caraudiogiants.com/return-policy/At this point we want to return the amp back to to the customer, but we cannot pay for the shipping charges back to the customer unless the customer pays for the shipping charges since the customer is at fault for the defective amp.[redacted]Internet Manager

Initial Business Response /* (1000, 5, 2016/06/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@caraudiogiants.com
Greetings,
Our policy for returns states that we only accept returns within 30 days from the date of purchase and the product must be...

in new/unused condition. Our return policy is included in the customer's invoice as well as on our website at this link: http://www.caraudiogiants.com/terms-of-use
Our warranty only covers manufacturer defects. The amplifier in which the customer connected to his speakers was not designed to support the RMA power rating, thus, causing damage to his speakers. This is considered abuse and not a manufacturer defect. Therefore, our warranty does not cover the customer's abused speakers. Our warranty policy can be found at the following link: http://www.caraudiogiants.com/terms-of-use
It is stated on the customer's invoice that by placing the order he is agreeing to our terms and conditions.
Thanks

Initial Business Response /* (4000, 17, 2015/07/10) */
Revdex.com CASE#: XXXXXXXX
We understand the customer is a bit impatient about how long the warranty process is taking. Unfortunately we have no control over the time frame, especially when it's sent to the manufacturer for repair. To obtain an...

update from the manufacturer, it can take almost up to a day. When warranties are sent in for repair, we do not talk directly to the repair personnel and what that creates is a period where we don't get an update until it has been completely inspected. So we have customers like [redacted] calling in every so often trying to get an update. We understand it can be a little frustrating, but we do what we can to let the customer know everything is being handled as fast as possible and will be contacting them when his/her warranty is complete. Occasionally we do offer an alternative other than the warranty, but only when the customer seems upset and impatient. We did confirm recently with the manufacturer that the unit is not repairable, so they will be sending us a replacement. We emailed the [redacted] on July 1st notifying him that once we receive the replacement we will ship it out right away.
Initial Consumer Rebuttal /* (4200, 15, 2015/07/10) */
Received the following email from Car Audio Giants on 1July2015:
Hello [redacted],
Sorry for the delay. Your unit has been with the manufacturer. They informed us they were not able to repair the unit, therefore, we will send you a new one as soon as we receive the unit back from the manufacturer in approximately 1 week.
Have a great day

CarAudioGiants.com Customer Support Team
Tel: X-XXX-XXX-XXXX
Email: [redacted]@caraudiogiants.com
It is now near the end of the Business Day on 9July2015, and no update has been received concerning shipping out a new Kenwood Nav Receiver.
Final Business Response /* (4000, 24, 2015/07/25) */
We have sent out the customers replacement. Since the unit was not repairable, we received credit and send him the new verison from the original one. We apologize to the customer if we have caused any frustration, but the feeling is mutual and we do our best to make sure the customer is satisfied.
Final Consumer Response /* (2000, 26, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Glad this is over, and hopeful that the replacement Kenwood will function well. Just back from off-site work, and planning to install it in the next couple of days.

Initial Business Response /* (1000, 8, 2016/03/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@caraudiogiants.com
The customer was not told that their product would be available 3 weeks after we received it. The customer was actually notified that...

due to the high volume of orders because of the holiday season, warranty repair times are higher than normal. We have been in contact with the customer during this warranty process and we have answered any phone calls the customer placed. We regret the inconvenience of this lengthy warranty process and did send the customer a pair of free Kicker headphones for the inconvenience. The customer is free to contact us at our website www.caraudiogiants.com or via phone XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told over and over that my item should reach me in 3 weeks by different employees ..I have been calling them over and over Its always something different. I have ask for a different system and was willing to pay the difference then..was told that a manager will contact me.Never received a call...Call back and told them that I was going to contact Revdex.com..was told to do whatever..Im tired of going back and firth with them..I just want my merchandise or my full refund it has been since Dec 2015..and its sad that this still isnt resolved!