Car Cafe LLc

Dear Revdex.comI am writing this letter today in response to a concern filed with the Revdex.com by Ms [redacted] of AZWe had recently sold a vehicle to Ms [redacted] on 9/22/Ms [redacted] bought the vehicle from Car Cafe LLC with no warranty written or implied through Car Cafe LLCAt the time of vehicle purchase Ms [redacted] did purchase a service contract for the vehicle from [redacted] CorpUpon purchase of the vehicle, Car Cafe LLC had the vehicle undergo a rigorous inspection process and performed all recommended service work through a reputable service center amounting to over $1,in repairsThe vehicle was then driven several miles by multiple people to ensure that all repairs were done properly and that no other service work was necessaryIncluding cosmetic repairs a total of over 2,000$ was spent on the vehicle before it was inspected and purchased by Ms [redacted] Ms [redacted] flew down from AZ to personally inspect the vehicle and verify that it met her requirements before finalizing purchase on the vehicleAt the time of sale all paperwork was gone over with Ms [redacted] including forms and 3rd party service contract forms and copies of all documents to finalize purchase were given to Ms [redacted] Ms [redacted] then drove the vehicle from TX to AZ and took the vehicle to a service center and filed a claim with [redacted] Corpto have some repairs done to her vehicleMs [redacted] then reached out to us on 11/21/ and requested that we contact [redacted] Corpon her behalf as she had filed another claim and was having issues with [redacted] CorpWe reached out to a representative of [redacted] Corpto request that they re-open her claim request, and they agreedOn 11/29/Ms [redacted] reached out to us by email and stated that we needed to have the vehicle transported from AZ to TX and to issue a full refund due to "implied warranty." We politely informed her the vehicle was sold with no Warranty written or implied through Car Cafe LLCMs [redacted] then contacted us shortly thereafter to threaten us with negative reviews and lawsuitsWe are not obligated to issue a refund for the vehicle, nor are we obligated to assist with any repairs/services Ms [redacted] chooses to have done to the vehicleThat is between Ms [redacted] and [redacted] Corp.*All service work documents available upon request**no Warranty forms available upon request**Third party service contract available upon request*Please feel free to contact us with any questions concerns you may have, we look forward to resolving this issueThank youChris 832-293-6566Ben 281-743-7996www.carcafe-tx.comCar Cafe LLC West 15th Street Houston TX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Thank you for allowing me this late response. I would like to respond to Car Café, LLC.I understand what the Car Café is saying about the “As Is” documentHowever, it does not apply in this situationThere are some strong consumer protection laws in Texas against misrepresentation and lying This truck had been in an accident and they knew itI was told by Ben that the car had not been in an accident and he sent me a Carfax to make me think it had not been in an accidentIf I had known the truck had been in a previous accident I would never even looked at itHowever, Ben convinced me that this truck would get me home, but he lied.After some investigation and inquiries on my part, it turned out his truck had indeed been in an accident on 1/8/2017, the receipt from *** *** *** *** is attachedI called *** *** auto insurance that paid for the repair and they confirmed the truck was in a bad accident in January of The invoice was accidentally left in the truck According to Jeff at *** *** *** ***, Car Café, LLC uses this collision center frequently for their body work as they do not report accidents to CarfaxThe law states if the used car dealer has knowledge that the car was in an accident they must disclose itNo disclosure was made, in fact they made a point of lying about it, and I ended up with a fatal break down because of it The total repair cost for this repair will be $9500.00. I can offer Car Café, LLC to pay half of this repair $ I think that is fairAs you can see from the receipts attached I have already had repairs due to this accidentThey lied about the pinion bearings, they stated that it was tire noiseIt turned out to be pinion bearings as you can see on the receipt.I have discussed this with an attorney and he stated that Car Café, LLCmisrepresented and lied about the product they sold meIt is against the law to do that We will sue for full cost of the truck, plus costs such as taxes license, any costs from repairs already done, and attorney fees totaling $50K This truck has been down since 11/09/and needs to be repaired soon to prevent seals from drying out and cracking.Thank you for your help in this, please let me know what they decideI am about to sign a fee agreement with an attorney.
Regards,

From: Ben *** [mailto:[email protected]] Sent: Friday, December 15, 5:PM To: drteam Subject: RESPONSE FOR MARIANE *** Dear Revdex.com Car Cafe LLC did not mislead Ms*** in any fashion concerning her purchase of the *** ***We purchased the vehicle on 7/06/and sold Ms*** the vehicle on 9/22/We informed Ms*** when she inquired about the vehicle that we had some minor service work done to the vehicle and that the vehicle was accident free per the Carfax History report we ran on the vehicleMs*** knew before purchase that the vehicle was used, years old and had over 158,milesMs*** agreed to purchase the vehicle from Car Cafe LLC with no warranty, and purchased a service contract for the vehicle from a 3rd Party (***)Ms*** flew down from Flagstaff AZ with her son to inspect the vehicle before purchasing and driving back to AZ from TXMs*** then filed a claim through her service contract and had the vehicle servicedMs*** then contacted Car Cafe LLC via email on 11/29/stating she was having issues with the vehicle and that the service contract provider was not willing to accept her new claim and that she demanded Car Cafe LLC either warranty the vehicle and fix the issue or buy the vehicle back at full cost plus transportAt this time Ben Lof Car Cafe LLC contacted the service contract provider and spoke with Clyde (*** Representative) at Ms***'s request and the service provider agreed to reopen Ms***'s claimMs*** has still been unable to resolve her issue with the service contract provider and has since resorted to threats of litigation against Car Cafe LLCAs stated in the previous response Ms*** purchased the vehicle from Car Cafe LLC with no warranty and purchased a service contract through a third party (***)Car Cafe LLC is not obligated to issue a refund for the vehicle, nor are we obligated to assist with any repairs/services Ms*** chooses to have done to the vehicleMs***'s issue lies with her service contract provider and not Car Cafe LLCAll members of management reached out to Ms*** to provide quality customer service in an attempt to help her with the issues she encountered with her service contract provider, our shop manager Derrick left several messages for Ms*** that went unreturnedMs*** has repeatedly claimed that we misrepresented the vehicle or misled her in some way which is completely falseWe remained transparent about the vehicle, services done and the fact that the vehicle was sold As-IsBelow is the first response sent to Revdex.com Dear Revdex.com I am writing this letter today in response to a concern filed with the Revdex.com by Ms*** of AZWe had recently sold a vehicle to Ms*** on 9/22/Ms*** bought the vehicle from Car Cafe LLC with no warranty written or implied through Car Cafe LLCAt the time of vehicle purchase Ms*** did purchase a service contract for the vehicle from *** CorpUpon purchase of the vehicle, Car Cafe LLC had the vehicle undergo a rigorous inspection process and performed all recommended service work through a reputable service center amounting to over $1,in repairsThe vehicle was then driven several miles by multiple people to ensure that all repairs were done properly and that no other service work was necessaryIncluding cosmetic repairs a total of over 2,000$ was spent on the vehicle before it was inspected and purchased by Ms***. Ms*** flew down from AZ to personally inspect the vehicle and verify that it met her requirements before finalizing purchase on the vehicleAt the time of sale all paperwork was gone over with Ms*** including forms and 3rd party service contract forms and copies of all documents to finalize purchase were given to Ms***Ms*** then drove the vehicle from TX to AZ and took the vehicle to a service center and filed a claim with *** Corpto have some repairs done to her vehicleMs*** then reached out to us on 11/21/17 and requested that we contact *** Corpon her behalf as she had filed another claim and was having issues with *** CorpWe reached out to a representative of *** Corpto request that they re-open her claim request, and they agreedOn 11/29/Ms*** reached out to us by email and stated that we needed to have the vehicle transported from AZ to TX and to issue a full refund due to "implied warranty." We politely informed her the vehicle was sold with no Warranty written or implied through Car Cafe LLCMs*** then contacted us shortly thereafter to threaten us with negative reviews and lawsuitsWe are not obligated to issue a refund for the vehicle, nor are we obligated to assist with any repairs/services Ms*** chooses to have done to the vehicleThat is between Ms*** and *** Corp*All service work documents available upon request* *parts ordered for vehicle attached* *no Warranty forms attached* *Third party service contract attached* *Carfax History Report attached* Please feel free to contact us with any questions concerns you may have, we look forward to resolving this issueThank you Chris 832-293-Ben 281-743-www.carcafe-tx.com Car Cafe LLC West 15th Street Houston TX

Dear Revdex.comI am writing this letter today in response to a concern filed with the Revdex.com by Ms. [redacted] of AZ. We had recently sold a vehicle to Ms. [redacted] on 9/22/17. Ms. [redacted] bought the vehicle from Car Cafe LLC AS-IS with no warranty written or implied through Car Cafe LLC. At the time of...

vehicle purchase Ms. [redacted] did purchase a service contract for the vehicle from [redacted] Corp. Upon purchase of the vehicle, Car Cafe LLC had the vehicle undergo a rigorous inspection process and performed all recommended service work through a reputable service center amounting to over $1,000 in repairs. The vehicle was then driven several miles by multiple people to ensure that all repairs were done properly and that no other service work was necessary. Including cosmetic repairs a total of over 2,000$ was spent on the vehicle before it was inspected and purchased by Ms. [redacted].  Ms. [redacted] flew down from AZ to personally inspect the vehicle and verify that it met her requirements before finalizing purchase on the vehicle. At the time of sale all paperwork was gone over with Ms. [redacted] including As-Is forms and 3rd party service contract forms and copies of all documents to finalize purchase were given to Ms. [redacted]. Ms. [redacted] then drove the vehicle from TX to AZ  and took the vehicle to a service center and filed a claim with [redacted] Corp. to have some repairs done to her vehicle. Ms. [redacted] then reached out to us on 11/21/17  and requested that we contact [redacted] Corp. on her behalf as she had filed another claim and was having issues with [redacted] Corp. We reached out to a representative of [redacted] Corp. to request that they re-open her claim request, and they agreed. On 11/29/17 Ms. [redacted] reached out to us by email and stated that we needed to have the vehicle transported from AZ to TX and to issue a full refund due to "implied warranty." We politely informed her the vehicle was sold As-Is with no Warranty written or implied through Car Cafe LLC. Ms. [redacted] then contacted us shortly thereafter to threaten us with negative reviews and lawsuits. We are not obligated to issue a refund for the vehicle, nor are we obligated to assist with any repairs/services Ms. [redacted] chooses to have done to the vehicle. That is between Ms. [redacted] and [redacted] Corp.*All service work documents available upon request**AS-IS no Warranty forms available upon request**Third party service contract available upon request*Please feel free to contact us with any questions concerns you may have, we look forward to resolving this issue. Thank youChris 832-293-6566Ben 281-743-7996www.carcafe-tx.comCar Cafe LLC 1800 West 15th Street Houston TX 77008