Car Cloud Auto Group

Car broke down a month and half after purchase with serious engine problems. This place dooped me into buying this car. They told me they could not fit a warranty on the loan, I should have walked out but desperately needed a vehicle figured they were a reputable dealer but I was wrong. Straight up told me to kick rocks. Lady told me "its a high repair rate vehicle why would they cover anything". Why not mention that when you sold me the car lady? Only thing I kept hear was "how nice this car is and how great it is" pumping me up. Now I have to return the car to the bank because I don't have the money to fix it and is not even guaranteed with engine issue like that will not have other issues. I tried calling this place for over a month. MO kept telling me he was going to get back to me. He never did. Not once. I had to keep calling until reaching Geanie. She was a completely different person then when I bought the car. She was angry at me saying she was insulted. Lady in the one losing my mind because you tricked me into buying a car that is worthless. I hope whatever amount of money you made off me was worth it. You ruined me financially. No car and no work. Please if anyone reads this adhear to my warning and the warning of many many other people online. They blocked me on Facebook so I could not share my experience instead of doing what is right.

I recently purchased a new car from Car Cloud Auto Group, and I must say that my experience with them was absolutely outstanding! From start to finish, the team at Car Cloud Auto Group went above and beyond to ensure that my car-buying process was smooth, enjoyable, and stress-free.

First and foremost, I want to highlight the incredible selection of vehicles available at Car Cloud Auto Group. Their website, carcloudautogroup.com, provided an extensive inventory of high-quality cars from various makes and models. Whether you're looking for a luxury sedan, a reliable SUV, or a sporty coupe, you'll find an impressive range of options to choose from.

Navigating their website was a breeze, thanks to its user-friendly interface and advanced search filters. I could easily narrow down my choices based on my preferences, including price range, mileage, and specific features. The website was regularly updated with accurate information, ensuring that I had access to the most up-to-date details about each vehicle.

When I visited the dealership in person, I was warmly greeted by the friendly and knowledgeable staff. They were attentive, and patient, and took the time to understand my needs and preferences. They listened to my requirements and guided me toward the perfect car that met all my expectations.

The entire purchasing process was seamless and transparent. The team at Car Cloud Auto Group provided me with all the necessary information, including vehicle history reports, maintenance records, and detailed explanations of financing options. I felt confident in my decision, knowing that I had made an informed choice.

The professionalism and expertise demonstrated by the sales team were truly commendable. They went the extra mile to ensure that I was satisfied with my purchase and answered all my queries with clarity and patience. The negotiation process was fair and reasonable, with no pressure tactics or hidden fees.

Furthermore, the after-sales service at Car Cloud Auto Group has been exceptional. They have promptly addressed any minor issues or concerns I had and have been readily available to assist me whenever needed. Their commitment to customer satisfaction is evident, and it has reinforced my confidence in my decision to choose Car Cloud Auto Group.

Overall, I cannot recommend Car Cloud Auto Group enough. If you're in the market for a new car, their website carcloudautogroup.com is the perfect place to start your search. With its extensive inventory, knowledgeable staff, and exceptional customer service, Car Cloud Auto Group is the epitome of a reputable and trustworthy dealership. My car-buying experience with them was nothing short of exceptional, and I am incredibly satisfied with my new vehicle.

After reading car cloud response to my complaint# [redacted] the only true Here is I met him to buy this vehicle!! I live in pa drove hours for this [redacted] !! I brought everything I was asked to bring I was approved per dealership!! Gave the deposit [redacted] and proof of employment pay Stubs left drove home brakes went !! Notified dealership he said just inspected !! [redacted] miles home he said brakes fine !! I'm not a mechanic after driving [redacted] got worse!! Had vehicle looked at needs brakes !! Didn't touch called car cloud he told me there fine but finance turned down !! Would send me new papers they were [redacted] more then the last ones I have copies plus the warranty I purchased was not listed on new contract !! He said he would send new ones out !! He did I sign all papers in envelope !! After countless call from to asking if I sent new application papers he said he got them!! Said I was missing signing some papers he would sign my name I said no !! Next day west lake bank called me I told them about Tim signing papers they said that isn't legal !! We agreed I was then telling Tim what bank said !! Loan was never approved due to this !! Tim said he would just take [redacted] back and give me cash deposit back!!He sent Guys to picked up truck they did said they hadn't brought my [redacted] Called Tim he said your not getting money back!! Please help me!!!

Called the business spoke with Timothy. I asked him about the refund that they mentioned in the business response. He stated that the refund was mailed out on 5-5-17 in the amount of $**. He stated that the originial down payment was for the amount of $ [redacted] . A total of $ [redacted] was taken out for the following:$ [redacted] Processing Fee$ [redacted] DMV/30 Day Tags [redacted] Repossession Fee$ [redacted] Towing Fee from PA to VA$ [redacted] Reconditioning Fee$ [redacted] for 18 days of use ($***0 a day)- Mr. [redacted] had the car for 27 days.$ [redacted] to replace the calibers and brakes$ [redacted] to have New Keys made (Mr. [redacted] kept the original set)Total: $ [redacted]