Car Club

Their email ended up in my spam folder I replied to it I hate to cause such an issue over a dollar candy bar, but I need my bucks a lot more than Mars candy needs bucks

We have attempted to call the consumer and have left several voicemail messages during the dates of 4/to 4/We also sent an email to the consumer on 4/Unfortunately we never received the consumer’s initial complaint as described in his complaint to the Revdex.comWe would like to talk to the consumer to capture his complaint and replace his product for himPlease let me know if you have any questions or concernsThank you and kind regards, Gladys BarraganConsumer Care - Corporate AffairsMARS CHOCOLATE NORTH AMERICAT: [redacted]

Their email ended up in my spam folder.  I replied to it.  I hate to cause such an issue over a 2 dollar candy bar, but I need my 2 bucks a lot more than Mars candy needs 2 bucks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have attempted to call the consumer and have left several voicemail messages during the dates of 4/20 to 4/22. We also sent an email to the consumer on 4/22. Unfortunately we never received the consumer’s initial complaint as described in his complaint to the Revdex.com. We would like to talk to the...

consumer to capture his complaint and replace his product for him. Please let me know if you have any questions or concerns. Thank you and kind regards, Gladys BarraganConsumer Care - Corporate AffairsMARS CHOCOLATE NORTH AMERICAT:[redacted]

May 13, 2015 We are sorry for your recent experience with our Whiskas® Cat Food. Based on our records for Case# [redacted] it is listed under a different name and we see that this person has been working with our Consumer Service Technicians, [redacted] and [redacted] via email regarding possible moldy...

product. If there is a second concern regarding infestation we are happy to help with this as well. We are very sorry for the inconvenience and the length of time it has taken to resolve your case. I have issued a replacement voucher for the second bag of food you purchased to the mailing address you provided on Revdex.com complaint form. You should receive it within 21 business days, if not sooner. We appreciate you taking the time to contact us. Pet food safety and quality are cornerstone principles of Mars Petcare. We go to great lengths to ensure the safety of our food because we care about pets. If you have any additional questions or concerns please feel free to contact me by phone at [redacted] We are available from 9AM to 5:30PM EST, Monday –Friday. [redacted] Licensed Veterinary Technician Whiskas® Consumer Service