Car Craft Audio

We made an attempt to contact the client via telephone on July 30, First attempt, our manager was hung up onSecond attempt, call was not answered so a message was left with a contact name as well as a phone number to reach us atAt this point in time, we are unsure of what the client actually wants us to do for himHe has made no attempt to get in contact with usIt has been stated he wants the work completed but claims he has done the work himselfWe would like to resolve this issue as soon as possible.Thank you for your time.Sincerely,Car Craft Audio [redacted]

I am rejecting this response because: I did not make this up, I bought the car back they said they would order the partDriving with headlights not working properly is dangerousl ordered the wireharness relay and installed it myself

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Response:We are in receipt of your letter dated June 29th, in regards to claim number *** After thorough in office investigation, we have come to the conclusion the listed accusation are inaccurate based on our appointment books and client databaseThe client, whom of which will remain
anonymous, purchased the HID Kit on March 27, and had the kit installed same dayWe reviewed the invoice and work slip and at no time did the client claim any dissatisfaction with the work performed or with the products he had purchasedWe were not and still have not been contacted regarding any type of issue with the installation on this vehicleAt this time, the owner is out of town and requested the client to contact us at their earliest convenience to rectify this situationWe appreciate your time and attention to this matterThank youSincerely,

In response to the complaint #[redacted]. First off I would like for the first response to be completely disregarded as there was confusion with in our company as to who the complaint was made by, and that answer has nothing to do with this matter at hand. I'd like to state that I had tried to...

contact the customer [redacted] [redacted] and also [redacted], when I received a dispute with the credit card company about the charge. I left messages asking that someone respond to come to a understanding on this matter. After several attempts, I filled out my paper work and rebuttal in full and won the dispute with the credit card company. The complaint although being the same person and products has changed substantially. I maintain and keep thorough records on all clients. The client came to my business for an install of his product needing a $39.00  part which is a Hi/Lo converter, also needing wiring and the labor cost to do the job. Customer states we could not install his amplifier. The fact was that the sub-woofer came with an amplifier in it and the customers separate amplifier was not needed!!! { customer had know idea of product and we advised properly or we would have unnecessarily installed his amplifier and charged for it. That is not how we stay in business or operate.}That invoice on 1/4/17 was paid in full. Once the customer listened to his finished product {we did not sell the installed product} The customer still wanted better sound at which time we advised door speaker up grade and tweeters. Customer agreed and paid in full a separate invoice for the product and labor. When we sell products we have different levels of quality many times budget is what finalizes the sale. This customers budget was for Alpine only because the manager discounted product and labor costs , once we install a Sub-woofer and amplifier we set the settings and levels on them for the out put and what the system can handle, always advising our customers Do Not change or go past the half way point or you are going to "blow'' something. The customer did call and came back about a crackling noise at which time we replaced a blown tweeter. Customer called and returned again for the same issue on opposite side of car at which at that time we upgraded to the best quality JL Audio, knowing this would resolve the issue. Never hearing from the customer again. Also the customer fails to mention he again came back a purchased another set of speakers from us on 1/11 for the same system therefore upgrading the whole system. Never once was there a complaint about the location of the amplifier or that it was our companies fault that the factory speakers couldn't handle the out put of the sub-woofer the customer added to it. All customers are advised that factory quality is not high enough for aftermarket electronics, and up grades more often then not are needed.  Then 4 months later I get a dispute from the charge card, not any call or complaint there after from the customer. I reached out several times uselessly. Customer also made accusations in last dispute that we put different product in then he asked for, I would assume this was the up-grade from alpine to JL Audio so he could stop blowing his tweeters, from raising the gain and bass. Customer was completely satisfied when he left here, known full well any issues we resolved. To not hear for another 4 months and then now again 7 month total this leaves a great amount of doubt in the integrity of the customer. Car Craft Audio stands behind all of our work and manufacturers warranties. I would be happy to forward the original complaint {which has completely changed } from the credit card dispute, please advise.  Thank you, AllynOwner

I am rejecting this response because: I did not make this up, I bought the car back they said they would order the part. Driving with headlights not working properly is dangerous. l ordered the wireharness relay and installed it myself.

We made an attempt to contact the client via telephone on July 30, 2015. First attempt, our manager was hung up on. Second attempt, call was not answered so a message was left with a contact name as well as a phone number to reach us at. At this point in time, we are unsure of what the client actually wants us to do for him. He has made no attempt to get in contact with us. It has been stated he wants the work completed but claims he has done the work himself. We would like to resolve this issue as soon as possible.Thank you for your time.Sincerely,Car Craft Audio[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: took car to car craft audio for headlight upgrade. after installation headlights began to flicker badly.

returned vehicle. they claimed they would have to order a part and would get in touch with me as soon as it came

in. a month later I am still waiting.Desired Settlement: repair headlights properly

Business

Response:

Response:We are in receipt of your letter dated June 29th, 2015 in regards to claim number [redacted] After thorough in office investigation, we have come to the conclusion the listed accusation are inaccurate based on our appointment books and client database. The client, whom of which will remain anonymous, purchased the HID Kit on March 27, 2015 and had the kit installed same day. We reviewed the invoice and work slip and at no time did the client claim any dissatisfaction with the work performed or with the products he had purchased. We were not and still have not been contacted regarding any type of issue with the installation on this vehicle. At this time, the owner is out of town and requested the client to contact us at their earliest convenience to rectify this situation. We appreciate your time and attention to this matter. Thank you. Sincerely,

Consumer

Response:

I am rejecting this response because: I did not make this up, I bought the car back they said they would order the part. Driving with headlights not working properly is dangerous. l ordered the wireharness relay and installed it myself.

Business

Response:

We made an attempt to contact the client via telephone on July 30, 2015. First attempt, our manager was hung up on. Second attempt, call was not answered so a message was left with a contact name as well as a phone number to reach us at. At this point in time, we are unsure of what the client actually wants us to do for him. He has made no attempt to get in contact with us. It has been stated he wants the work completed but claims he has done the work himself. We would like to resolve this issue as soon as possible.