Car Crazy

I filed a complaint against Aspen Contracting over the weekend The company and I have come to a reasonable solution, so please make note of that.Thank you for your assistance[redacted]

Aspen had a service tech go look at the issue on 5/13, at that time he didn't have the right tools to be able to correct the problemAspen called a couple of electricians on 5/to hook up the powerventAspen didn't keep a close eye on our service ticket and time lapsed and we didn't get the vent hooked up as we didn't get any calls back from any electriciansOn 6/we scheduled appointment with owner for 6/Powervent was hooked up 6/and that should complete everything the property owner needsIf there is any further issue then Aspen will take care of.Pat NussbeckPresident

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Aspen was not contracted to perform building a cricket on the customers roofsBelow is an email chain about this situation that seems to have resolved this.From: *** *** [mailto:***] Sent: Wednesday, August 31, 7:AMTo: ***
***Subject: Re: Aspen Contracting repair claim *** *** *** - Looks like I can’t do anythingIt’s waiting for a response from youYou can go ahead and say the complaint has been resolved and show them this email if you’d like. I’m still not thrilled with the workmanship quality, but, after speaking with you further, I understand that our specific problem is not covered under the warranty and Aspen doesn’t have an obligation to fix it for that reason. Thanks,***On Tue, Aug 30, at 12:PM *** *** wrote:Would you please consider updating your Revdex.com statement? *** ***Service ManagerNational HeadquartersAspen Contracting Inc. ###-###-#######-###-#### fax*** Doing the Right Thing, Through Higher Standards and IntegrityThis e-mail and any files transmitted with it are Aspen Contracting Inc./ASI Contracting, Incproperty, are confidential, and are intended solely for the use of the individual or entity to whom this e-mail is addressedIf you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computerAny other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. From: *** *** [mailto:***]Sent: Friday, August 26, 2:PMTo: *** ***Subject: Re: Aspen Contracting repair claim *** *** Thank you ***.Here is the report from an independent roofing companyNotice that they found the issue to be with the gusset flashing, installed by AspenHe also mentioned that a cricket should have been installed to help divert waterPlease review and let me know your thoughts.Thank you,*** On Fri, Aug 26, at 3:PM *** *** wrote:Attached is a copy of the insurance adjuster’s report from the damage done in late 2010.As there was no cricket built behind the chimney originally the adjuster nor Aspen was inclined to add one. We take pride in our business, which is roofingWe are not architects or carpenters and don’t add things to structures, unless specifically designated by the homeownerPlease understand our position in regards to your current situation.We at Aspen do not want any of our valued customers to have to be in your situationIf there is anything we can do to expedite your repair for you please feel free to contact us at the number below.Sincerely, *** ***Service ManagerNational HeadquartersAspen Contracting Inc. ###-###-#######-###-#### fax*** Doing the Right Thing, Through Higher Standards and IntegrityThis e-mail and any files transmitted with it are Aspen Contracting Inc./ASI Contracting, Incproperty, are confidential, and are intended solely for the use of the individual or entity to whom this e-mail is addressedIf you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computerAny other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received notice this morning that the case had been closed in reference to the complaint I filedI just wanted to follow up to advise that Monday Aspen Contracting Inc had finally fulfilled their obligation to the repairs outlined in my complaintThank you for your time and consideration
Regards,
*** ***

We understand Mr***'s concerns and we are making every attempt to address any issues that are coming up on his roofing project. We have made contact with the homeowner and we have an appointment set to address a current leak. Meeting is set for 10/24. Thank you

We appreciate you bringing this to our attention and we apologize for the disruption and incovenience to you and your property I've notified the correct individuals and it will be cleaned up ASAP Thank you,Aspen Customer Service###-###-####

***,Thank you for making us aware of the communication issue We were in touch with *** today and I understand that he was able to reach you after a missed attempt and that you were able to discuss your claim in detail We do look forward to helping you with your project and hope to
meet of all your needs Don't hesitate to reach out if you have further concerns

The customer signed an agreement with us to perform roofing work on their home. Our agreement has the 3 day right to resend for federal and texas state law in ten point bold font written on it. We tried to explain the agreement numerous times after it had been signed and we had delivered materials....

The property owner wanted to cancel after material had already been ordered, delivered and after the 3 days from signature. The property owner stated that they wanted it canceled via phone. We got with our supplier and got the material picked up and canceled the agreement without any cancelation fees to the property owner. I don't know why there would be a complaint from property owner when we had a signed agreement, paid for inspections, estimates, measurements and time on job then told them they could cancel without a fee even after they were out of their timeframe to do so according to state and federal law.[redacted]President

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

There was miscommunication with the homeowner about the siding. We have the siding on order, we have comfirmed with property owner that it is on order and we will be installing the siding once it arrives

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com of Greater Kansas City. Aspen Contracting had an electrical contractor out this afternoon. At this point it appears the problem has been resolved. Will not be able to confirm until our temps warm warm up. The power vent was working when it was fixed. Thank You for your help.[redacted]
Regards,
[redacted]

Aspen had a service tech go look at the issue on 5/13, at that time he didn't have the right tools to be able to correct the problem. Aspen called a couple of electricians on 5/14 to hook up the powervent. Aspen didn't keep a close eye on our service ticket and time lapsed and we didn't get the vent...

hooked up as we didn't get any calls back from any electricians. On 6/1 we scheduled appointment with owner for 6/6. Powervent was hooked up 6/7 and that should complete everything the property owner needs. If there is any further issue then Aspen will take care of.Pat NussbeckPresident

I filed a complaint against Aspen Contracting over the weekend.  The company and I have come to a reasonable solution, so please make note of that.Thank you for your assistance.[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]