Car Doc

From Thomas A [redacted] Hello, You can see the pics belowJob was resolved with customer through the retailer where she purchased the flooring project on 10/05/We were the installation Company contracted out by the retailer to do the work From Isaac B***: I believe the 4th picture is the stair banister, just next to the edge of the stairsI would assume that the banister issue could have been created by the banister installers, yesBut the customer says she thinks it may have been caused by a carpet stretching tool, like a knee stretcherWe have suggested that she have her banister installer or manufacturer look at it to see if it was possibly installed incorrectly Theoretically, do you think that there is a chance that the crack appeared when the carpet was stretched into the banister, but that it is due to the banister being installed wrong?

Good Morning, Just wanted to touch base on the complaint for Customer [redacted] , (We have it under [redacted] ) Here is a pic of what we walked into the day of the install Also, the job is actually through [redacted] We have not been contacted to do any repair work that we haven’t already addressed with [redacted] If there is still an installation issue, she needs to contact the [redacted] installed sales office and let them know there is an issue We can address at that point Please feel free to contact me if there are any other questions Thanks for your time Thank You, Tom A [redacted] Regional Manager [redacted] Phone toma [redacted] @kellerinteriors.com www.kellerinteriors.com