CAR - ER

THIS IS A FOLLOWUP CarEr replaced intake manifold on my pickupI had major gas leak and did not want them working on it anymore so had [redacted] work on itThey replaced defective intake manifoldThey also said the part if purchased at Ford should be under warrantyPer counter employee at CarEr they purchase the intake manifold at [redacted] *** [redacted] contact them and also [redacted] either had sold the part to CarErPer CarEr invoices it says DEALER ONLYUntil CarEr provides invoice from a Ford parts house, which they would not provide me I'm thinking the part is a after market part.copy of invoice from parts supplier

July 26, Revdex.comJefferson St NE, Ste A Albuquerque, NM RE: ID [redacted] , VIA FACSIMILIE (Ipg.) ###-###-#### Dear Revdex.com, Mr [redacted] did in fact have repairs done by our shop back on June 16thAs with any repair shop, be it the manufacturers dealer, or an independent repair shop, there are certain protocols in place when it comes to warranty repairs and refundsIf Mr [redacted] had returned to us stating there was a gas leak, we would have first inspected our repair workmanship and the replacement part for defectsThis is the only way that the parts supplier will pay us for the labor involved to replace a defective partHad we discovered the part was defective, we would have replaced it at no cost to Mr [redacted] Being that Mr [redacted] took the vehicle somewhere else voided this warrantyIf there were cracks in the manifold, we cannot confirm this since another shop removed it Any Dealer, [redacted] , [redacted] , [redacted] , etc would explain this to you as I just didI am sorry that Mr [redacted] experienced this, but unfortunately there is nothing we can do at this timeSincerely, Robert R***Owner

If CarEr had done the repairs correct the first time my pickup would not been there for five days and would not had a gas leak which could have resulted in a fireI had taken my pickup to CarER for a coolant leak they caused the gas leak which could have destroyed my pickup [redacted] said that I should not drive the pickup because of the gas leak, they corrected the problem and my pickup runs like it did before I took it to CarER.I still believe CarER owes me a refund for the defective part which has a two warranty [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The response from CarER is just what I knew they would say.If they where truly a reliable vehicle repair shop they would warranty parts they sell.The reason as I state before, I had no confusion in CarER to repair my pickupSince I had to return to there shop several timesand came way with bill after billIt is like I have before they hook up the computer and get a code, repair that an see if that fixes it, if notget the next code

I had my *** repaired, replaced intake manifold, had gas leak afterwards, I took my vehicle to *** dealer because of the gas leakThey said that they felt the intake manifold was defectiveThey replaced intake manifold and the gas leak was solvedThe *** dealer suggested that return the bad intake to CAR ER for creditI did go to CAR ER on 7-18-Employee of CAR ER said that the intake manifold was not a warranty item
I want credit for the $cost of the intake manifold

August 12, 2016 Revdex.com Jefferson StNE, Suite A Albuquerque, NM 87109 RE: ID ***, Via Facsimile (4pgs.) ###-###-#### and also mailed 08/12/16Dear Revdex.com, I am in receipt of your second letter dated August 9, regarding the above referenced claim. I responded to this on July 26th, (the same day I received it) via facsimile (copy of original letter and transmission confirmation are attached). As I had explained in the original response, if Mr, *** had returned the vehicle back to us to repair the defective part, there would have been no charge to him as it would have been done under our warranty, Instead, Mr*** made the decision to take it elsewhere, thus voiding our warranty, My first letter thoroughly explains our position when it comes to reimbursing for defective parts and/or workmanshipThis is consistent with any other repair shop in the industry whether it is a dealer, national chain, or independent facility. Sincerely, Robert R*** Owner

If CarEr had done the repairs correct the first time my pickup would not been there for five days and would not had a gas leak which could have resulted in a fire. I had taken my pickup to CarER for a coolant leak they caused the gas leak which could have destroyed my pickup. [redacted] said that I should not drive the pickup because of the  gas leak, they corrected the problem and my pickup runs like it did before I took it to CarER.I still believe CarER owes me a refund for the defective part which has a two warranty. [redacted]

July 26, 2016 Revdex.com7007 Jefferson St NE, Ste A Albuquerque, NM 87109 RE: ID [redacted], VIA FACSIMILIE (Ipg.) ###-###-#### Dear Revdex.com, Mr. [redacted] did in fact have repairs done by our shop back on June 16th. As with any repair shop, be it the manufacturers dealer, or an independent...

repair shop, there are certain protocols in place when it comes to warranty repairs and refunds. If Mr. [redacted] had returned to us stating there was a gas leak, we would have first inspected our repair workmanship and the replacement part for defects. This is the only way that the parts supplier will pay us for the labor involved to replace a defective part. Had we discovered the part was defective, we would have replaced it at no cost to Mr. [redacted]. Being that Mr. [redacted] took the vehicle somewhere else voided this warranty. If there were cracks in the manifold, we cannot confirm this since another shop removed it Any Dealer, [redacted], [redacted], [redacted], etc would explain this to you as I just did. I am sorry that Mr. [redacted] experienced this, but unfortunately there is nothing we can do at this time. Sincerely, Robert R[redacted]Owner

THIS IS A FOLLOWUP CarEr replaced intake manifold on my pickup. I had major gas leak and did not want them working on it anymore so had [redacted] work on it. They replaced defective intake manifold. They also said the part if purchased at Ford should be under warranty. Per counter employee at CarEr they purchase the intake manifold at [redacted]. [redacted] contact them and also [redacted] either had sold the part to CarEr. Per CarEr invoices it says DEALER ONLY. Until CarEr provides invoice from a Ford parts house, which they would not provide me I'm thinking the part is a after market part.copy of invoice from parts supplier

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  The response from CarER is just what I knew they would say.If they where truly a reliable vehicle repair shop they would warranty parts they sell.The reason as I state before, I had no confusion in CarER to repair my pickup. Since I had to return to there shop several timesand came way with bill after bill. It is like I have before they hook up the computer and get a code, repair that an see if that fixes it, if notget the next code.