Car Factory, Inc.

Review: while looking into buying one of car factory used car a 2006 jetta....I was trying to determine if the navigation stereo of the car was working....while following the direction of the car dealer we tried to connect the memory card of my phone to the sd slot of the radio....it didnt work so I removed it ....but the car dealer insisted it did work...he took the sd card from me an put it back into the car radio this time it didnt come out ....and its been over 10 days ..they said they would give it to me the next day but im just getting a run around from them....please help me ...part of my life is in that sd card.....Desired Settlement: a part of my life is lost on that sd card I just want it back thats all....

Business

Response:

HELLO,

I was unaware of our customer [redacted] losing his property at our dealership. My deepest apologies, please allow me to re-imburse you for your requested amount of $60. Thank you for shopping at our location, we wish you the best.

Best Regards,

[redacted]. - President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,