Car N Go, INC

To whom it may concern,We would like to apologize if there was any confusionPer the creditapplication that youcompleted on 12/02/2014, the $fee was the fee charged for the creditapplication, and the $was the deposit you put to hold the vehicleon 12/3/14.The
sale of the vehicle did not commence, there for you were notcharged a processing fee, nor any ofthe applicable feesThe vehicle was held for a period of days andwas taken off the marketWe fulfilled our portion of the deal by guaranteeingfinancing and holding the vehicle for the time you said you needed.We had spoken on the phone on 12/12/and you informed methat you were going to pay for the vehicle in cash or possibly bring a familymember to look at another vehicleWe also discussed our day same ascash policyI was extemely confused when you came in on 12/17/requestinga refund when we had a few conversations before then and you statedthat you wouldbe bringing someone to look at the vehicle for you.If I had sold the vehicle with a deposit on it, I would have breachedour deal and can be held liable for thatWe have a strictnon-refundable deposit policy posted in our office and on our creditapplications with the expectation that it is honored by both parties.Best Regards,** ***

I consigned my vehicle with themWhen it sold they refused to show me the Sales Contract showing the figures and they would not give me a Bill of SaleTheir Math did not add up and we came out getting less than agreedThey used "Privacy" as the excuse to not show us any paperworkThey claim nobody has ever asked for any paperworkI find that hard to believeI will not ever do business with them and will advise anyone that asks me to Not Trust Them

To Whom It May Concern: First I would like to apologize on behalf of Car N GoI wasaware of the incident and I spoke with your mechanic / Husband when we werenotified about the problem, and they can attest that there was not a problemwith the braking system or
anything mechanicalThe only phone call we receivedwas to inform us that our remote start unit had become unattached from itsoriginal location under the dashWe were able to accommodate the vehicle thesame day to remedy the issueWe apologized again to your husband when he cameto pick the vehicle back up. In regards to the “sensor” not being attached under thehood, our installations do not require us to go under the hood of the vehiclefor any reasonThe remote start units we install do not require any type ofsensor to be installed separately anywhere on the outside of the vehiclePointingthe finger at the last person that worked on her vehicle to resolve all hermechanical issues is not fair to any partyWe warranty our work for as long asyou own the vehicle, and we stand by it! As for the *** *** promotion, we offered you an equalsolution at a better price than you purchased from our marketing partnerYou chosenot to take that routeIf offering to save you money is bad service, thenagain, we apologize. We under stand that *** *** has the right to be upset,but with respect to the issue at hand, we addressed all complaints and offeredand completed a remedy to the problemCustomer service is very important tothis family owned and operated establishment, and from our interactions withher husband, we were under the impression that the issue had been resolved and that you were satisfied.
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We purchased Cars from Car N GoA *** *** ***  and a *** *** *** **Both cars are in excellent condition with low mileageThey have the best selection and prices for used cars I've seen in the Chesterfield/ Richmond areaWe shopped around for a bit tooThe staff is extremely friendly and provided us with everything we needed to know about both vehiclesThey offered the option to purchase extended warranties at a great priceI was so happy with our first purchase I returned months later to purchase the second vehicleI highly recommend this dealership for your next vehicle purchase! I am very picky and hesitant when I shop for anything but Car N Go made me sure of what I was buying and I was very secure about our decision to buy with themWe'll be back when our daughter needs a newer car!

This dealership stands behinde the vehicles and just wonderful people to deal with

This is the worst place ever purchase a ***, had less than month's transmission went in it.would have thought to keep there business and me as a customer they would have worked out some type of agreementBut they didn't, only came to repro the truckNever again.,,,

Mrs. [redacted],I'm sorry you are having these issues with your vehicle, but as explained to you, your service contract is through [redacted], not Car N Go. I have attached the contract that was signed on 12/3/2014 stating that Car N Go is selling the vehicle as-is and that you opted...

for the extended service contract. In case you dont have the number to the service contract company, it is [redacted]. As explained, if the problems you are having are covered under the service contract, they will direct you on where to go.Best Regards,[redacted]

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There was no offer made.  I want my husband to be refunded.  Perhaps I used the wrong wording using an expression (NOT to be taken literal) of "under the hood."  I am not a mechanic nor am I mechanically inclined.  Those that are, the mechanic(s), that worked on the truck to locate the problem that caused my brakes to not function properly determined it was due to the piece installed that (as indicated in the response) "became unattached."   To say I was, "Pointing the finger at the last person that worked on her vehicle to resolve all her mechanical issues" is insulting.  There was NO PROBLEM with my brakes.  I did not have a mechanical issue.  My brakes were not serviced or replaced.  The piece from the remote start that had become unattached and moved was in the way.  It was removed and my brakes worked fine.  Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]