Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
*** and ***, As you know, our customers are the life blood of our business and have been for over years. We have over 50,previous customers and many, many of them come back to do additional business with us. We certainly think each one is important. Based on my
recollection of the events, below please find my initial response to this complaint:
My initial involvement with this project was early this year. From my recollection, I believe it was in February, but I can confirm the date via my notes in the file. I called and talked with our customer after they contacted our office complaining about their finance payments. They felt their “Same as Cash” loan payments were starting too soon. I talked with the customer about the issue and I asked them about the loan and about the project. I was told, and I have the notes from nearly every conversation I have had with this customer, that the bathroom job is great and we do not have any problems with the project. They told me their Same as Cash period was not the full months as they expected. I researched the loan and called them back within just a couple days. Their loan was obtained through an outsourced provider. The loan documents they agreed to clearly stated that the Same as Cash period started on the date of the initial charge to the loan. I had them pull out the loan paper work and I guided them to the language of the document clearly stating this. They told me that was not what they expected. I explained it is what the loan company says they stated and what the loan agreement states. But, I agreed to see if there was something I could do. I talked with the lender and I agreed to our company to pay an additional fee to have the original loan paid off and replaced with a new loan and a new month same as cash period. This would provide our customer with and entirely new month period with no payments required starting at the time the original loan was paid off and the new loan was in place, that is new months from February or March 2014, not from October 2013. I called our customer back and told them about our offer to pay off their original loan at our cost if they would agree to re-apply for a new same as cash loan to replace the original loan. Over the next couple weeks all of that was done. During all of my calls and conversation with our customer, there was NEVER mention of any complaint about the project nor a request for service. They told me the job was great. Bee Window, Inc absorbed the cost and the risk of paying off their loan and counting on them to re-apply and be approved for the replacement loan
Subsequently, a month or two later, they contacted us for service on the project. The Kitchen and Bath manager at that time set an appointment to check and service the project. The appointment was set for a Friday afternoon late in March. I received a call while I was in Alabama on vacation late on that Friday afternoon from *** because our technician had failed to show up at the appointment. I called several people at pm or so that Friday in effort to find out where our tech was and to see if we could get someone to the appointment that day. I was unable to get that accomplished. *** apologized to our customer and we had to reset the appointment. I had our technician and our Manager meet the customer at the rescheduled appointment. After that investigation, we had our tech return to service the project and we have continued to service the project under the warranty. At one point, the customer complaint necessitated that I talk to the manufacturer, so I contacted the service manager at American Standard. I talked to the service manager about the issue our customer had reported. This involved water puddling on the large lip around the perimeter of the tub. The American Standard service manager advised me that the customer complaint was about an drainage issue on the lip of the tub and the lip was not designed to be at a slope and therefore it would be common for some water to puddle on that lip. I called and advised *** of what I was told and I provided him the name and contact number of the service manager I spoke with at American Standard. *** was not able to reach him and *** later called to tell me he had contacted another American Standard rep and that rep said the tub was out of level. I went to the house myself, I checked the tub and agreed the tub was slightly out of level. I agreed to have our technician come and level the tub, but I advised that even with that, there will still be some water puddling on the lip. *** agreed but said he wanted the tub leveled. We ordered necessary materials and scheduled the appointment to do the work. *** was not contacted me to say he found issues with the work. Nothing wrong with the work to level the tub, but an issue with the fit of a wall panel and that the shower door did not operate as smoothly as it did prior to the work. I set an appointment for the very next day to service the project. Our technician arrived as scheduled and resolved the issue with the shower door. He was prepared to resolve the wall panel fit issue, but *** did not agree to that solution and did not let him do that work. *** has since notified my of other caulk work items to address that had never been mentioned in the calls ands conversations documented above. We scheduled an appointment to address the wall panel fit issues in a different manner, to address the caulk issues and that work is set to be done next week
As noted above, I can provide ample documentation of all of the above items. We have provided service to them regarding relief on their loan that we had no obligation to provide and we did so at our own cost. Since that time, we have responded to service the project under the warranty at no charge to the customer. Our customer has now identified issues that were originally great back in February but are now concerns. We have agreed to service those as well Based on the work and services we have provided and continue to provide, I do not feel we owe any refund on the project. Please contact me with any related questions. We plan to run our service appointment as scheduled next week and we plan to continue to stand behind our product and services. Thank you, ***
*** ***
CEO
Faerber's BEE Window, Inc
We have an appointment set for October 28, to perform service work on this project, based on our investigation at our last meeting at the project with Mr ***, our service technician and our installation manager. Our goal is to get the work completed for Mr *** when we are on site on October and to be able to confirm the work is complete with Mr *** prior to departing the job site. We have no intentions of creating any surprises for ***. We will plan to prepare a list of the service work for *** to review while we are on site in effort to be sure we complete all the items and obtain confirmation from *** that we are complete prior to departing the job site. Thank you, ***
***, Part of my intent in my initial complaint response was to note that in January and February, according to several conversations I had with Mrs ***, the job was fine and the issue was a request to assist with the finance payment terms. At that time, my research revealed that payment terms were exactly as noted in the loan documents, but I was able to absorb costs to get the loan package payment terms revised for our customer
Since my initial complaint response, *** ***, our Installation Manager, has visited the project and met with Mr ***. *** has agreed that we will provide additional service work to address concerns from our customer on the project. We are working to obtain the materials necessary to perform the work and we will contact Mr *** to schedule that work to be performed. Ideally, the work will scheduled on a day that Mr *** will be home and available at the completion to review the work and sign off that work has been completed to his satisfaction prior to our installer leaving the project. Please contact me with any additional questions related to this project. Thank you, ***
*** ***
CEO
Faerber's BEE Window, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted], as I stated in my last response I thought I would get clarity about what Bee Window wants me to sign off on as it pertains to my warranty. They can come out and fix the outstanding issues but I will not sign off on anything until this is clarified. Thank You, [redacted]
I met with [redacted], our Installation Manaager, to review the outcome of the meeting at the project. [redacted] and our installer, [redacted], have outlinded a scope of work to address the concerns dicussed at the project. They will obtain the necessary materials and set the date to complete the work. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]< here is a chronology of our dealings with Bee Window's bath tub installation.
When the salesman, [redacted], initially sold us the tub, one of the selling points was that we could get 12 months same as cash. We signed the paperwork on 9/9/13 and the tub wasn't installed until Dec. 2, 2013. My impression was that we'd have 12 months from December to pay off the debt, however, the 12-month clock started in Oct. '13. Mr. [redacted] is correct that he did work to resolve this issue and for clarity, we are not disputing this fact.
Installation of the tub took 3 days when the salesman said it would only take 2. The original drain stopper that was sold with the tub was broken at the time [redacted] installed it. The installer stated 'it was junk anyway.' [redacted] had to order a different type of drain and he returned on 1/13/2014 to install it. It is a stopper that you have to use your foot to open and close.
Upon using our new shower, the glass doors would open on their own while you were taking a shower. The installer returned and fixed the doors so that they would remain shut and he also reattached a panel that was coming off the wall. The panel was coming off of the wall due to an issue with the glue that was used to affix it to the wall. At that time they also removed glue from the glass doors that the installer had left on there after his visit.
On 3/21/2014, as Mr. [redacted] stated, an installer was supposed to be at our house to fix the glass doors because one of them broke. The top hinge of one of the glass doors came off of the glass, which left the doors inoperable. After no one called or showed up, I called and they finally came out on 3/31/2014 to fix the issue. However, they couldn't fix the broken hinge and needed to order new doors. I set this appointment on 3/31/14 for 4:30pm so that I could go over all the other issues we had with the bath tub. However, the installer showed up an hour early and I was not home from work yet so I couldn't show him the other issues about the water pooling up on the tub surface, the fact that the plumbing behind the wall was installed loose-the faucet handle and shower head were both loose, and the floor of the tub made noises when stepped on. I called the evening of 3/31/14 and stated that I specifically made the appointment for 4:30 so that I could show him the other issues. During that call, we decided that the installer would fix all outstanding issues when he returned to our house to install the new glass doors.
On 4/23/2014, I had to call to check the new door status and was told that the doors had been in their shop since 4/15. At this time I was dealing with [redacted] from Bee Window.
On 4/30/2014 they came back out to replace the shower doors, fix the plumbing and tried to fix the water pooling issue. The installer had to remove some of the new paneling to fix some of these issues. Their attempt to fix the water pooling issue did not work. I called [redacted] on 5/7/14, about the puddling issue and that it wasn't fixed. On 5/19/14, the installer came to the house to fix the gap in the overflow. At that time, the installer said he would speak with [redacted] about the puddling issue not being fixed.
At this time I was informed by [redacted] that it was on me to prove that the tub was installed wrong. I did that and have documentation from the bath tub manufacturer dated 7/2/2014, stating that the tub wasn't installed level.
On 7/17/2014, [redacted] met me at my house to prove to himself that the tub was not installed correctly. At that time, I stated I didn't want the original installer to come back to fix this issue.
On 8/27/2014, that same installer came back out to fix the tub. The installer acknowledged that the tub was a half inch out of level. After he completed his work, I was not present when he left and he told my wife everything was fixed. When I arrived home later that evening, I inspected the work that was done. The shower door would not operate properly and there was a gap at the bottom of the paneling by the floor and 2 nicks in the tub that were not noticed for 2 days until we 1st used it since being fixed. We did not use the tub for 2 days because the door didn't work and the caulking was coming off.
On 8/29/2014, a different installer came out to fix the shower door and review the other issues with the tub.
On 9/5/2014, I received an e-mail from [redacted] stating he was getting with his installation manager and [redacted] (installer that came out to fix the shower door) and would call to resolve my issues.
On 9/10/2014, I called [redacted] and left him an e-mail asking when the meeting was going to take place. I received a call from the installation manager that afternoon and set up an on site meeting to show him my outstanding issues. This meeting is scheduled for 9/12/14 at 4:30pm.
I'm unsure where [redacted] got the impression that were were satisfied with this product or the installation of the tub. Regarding his statement about resolving the panel issue, that is not a true statement. [redacted] took pictures of the tub and said he would show them to [redacted]. As to the caulk issues, I sent him numerous pictures and he responded back to me that he could not make some of them out. I have all the before and after pictures and corresponding e-mails that were sent to [redacted] to document this. My complaint is not the financing at all and never has been once that was resolved back in Feb. '14.
It is the ongoing issues that have taken place trying to get what I was sold from this company and having it installed properly. It has been a year now and it is still not right. I realize they have been following up on our issues; however, I want you to know some of the statements are not correct from his response and I have copies of e-mails and pictures to back that up. Every time I address a problem that needs to be fixed I have to constantly follow up to get someone out to address it. Once my problems are fixed and I get what I paid for this claim will be resolved. I think you can see that I have gone through way too much due to a lack of customer service and poor installation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
[redacted] and their installer [redacted] met me today to address my outstanding issues. I am willing to give them 1 last shot at fixing the problems . I will not sign anything off until I get further understanding if it impacts the warranty. I will not sign anything off about the drain until we have had ample time using the shower. In regards to Mr. [redacted]'s on going comments about back in January and February that my wife said every thing was fine, she may have said the product looks fine but as to the function of the product there was record starting back on December 4th. The 1st installer came back December 4th to fix drain. Could not be fixed and had to order a new drain.Returned on January 13th 2014 with a foot operated drain stopper which was his solution to the issue and not the correct drain that was sold with this package. So that being said their is no way she would stated that. As you can see from my previous response with all the issues we have had from December 4th up till now there is no way we were or are satisfied.
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
*** and ***, As you know, our customers are the life blood of our business and have been for over years. We have over 50,previous customers and many, many of them come back to do additional business with us. We certainly think each one is important. Based on my
recollection of the events, below please find my initial response to this complaint:
My initial involvement with this project was early this year. From my recollection, I believe it was in February, but I can confirm the date via my notes in the file. I called and talked with our customer after they contacted our office complaining about their finance payments. They felt their “Same as Cash” loan payments were starting too soon. I talked with the customer about the issue and I asked them about the loan and about the project. I was told, and I have the notes from nearly every conversation I have had with this customer, that the bathroom job is great and we do not have any problems with the project. They told me their Same as Cash period was not the full months as they expected. I researched the loan and called them back within just a couple days. Their loan was obtained through an outsourced provider. The loan documents they agreed to clearly stated that the Same as Cash period started on the date of the initial charge to the loan. I had them pull out the loan paper work and I guided them to the language of the document clearly stating this. They told me that was not what they expected. I explained it is what the loan company says they stated and what the loan agreement states. But, I agreed to see if there was something I could do. I talked with the lender and I agreed to our company to pay an additional fee to have the original loan paid off and replaced with a new loan and a new month same as cash period. This would provide our customer with and entirely new month period with no payments required starting at the time the original loan was paid off and the new loan was in place, that is new months from February or March 2014, not from October 2013. I called our customer back and told them about our offer to pay off their original loan at our cost if they would agree to re-apply for a new same as cash loan to replace the original loan. Over the next couple weeks all of that was done. During all of my calls and conversation with our customer, there was NEVER mention of any complaint about the project nor a request for service. They told me the job was great. Bee Window, Inc absorbed the cost and the risk of paying off their loan and counting on them to re-apply and be approved for the replacement loan
Subsequently, a month or two later, they contacted us for service on the project. The Kitchen and Bath manager at that time set an appointment to check and service the project. The appointment was set for a Friday afternoon late in March. I received a call while I was in Alabama on vacation late on that Friday afternoon from *** because our technician had failed to show up at the appointment. I called several people at pm or so that Friday in effort to find out where our tech was and to see if we could get someone to the appointment that day. I was unable to get that accomplished. *** apologized to our customer and we had to reset the appointment. I had our technician and our Manager meet the customer at the rescheduled appointment. After that investigation, we had our tech return to service the project and we have continued to service the project under the warranty. At one point, the customer complaint necessitated that I talk to the manufacturer, so I contacted the service manager at American Standard. I talked to the service manager about the issue our customer had reported. This involved water puddling on the large lip around the perimeter of the tub. The American Standard service manager advised me that the customer complaint was about an drainage issue on the lip of the tub and the lip was not designed to be at a slope and therefore it would be common for some water to puddle on that lip. I called and advised *** of what I was told and I provided him the name and contact number of the service manager I spoke with at American Standard. *** was not able to reach him and *** later called to tell me he had contacted another American Standard rep and that rep said the tub was out of level. I went to the house myself, I checked the tub and agreed the tub was slightly out of level. I agreed to have our technician come and level the tub, but I advised that even with that, there will still be some water puddling on the lip. *** agreed but said he wanted the tub leveled. We ordered necessary materials and scheduled the appointment to do the work. *** was not contacted me to say he found issues with the work. Nothing wrong with the work to level the tub, but an issue with the fit of a wall panel and that the shower door did not operate as smoothly as it did prior to the work. I set an appointment for the very next day to service the project. Our technician arrived as scheduled and resolved the issue with the shower door. He was prepared to resolve the wall panel fit issue, but *** did not agree to that solution and did not let him do that work. *** has since notified my of other caulk work items to address that had never been mentioned in the calls ands conversations documented above. We scheduled an appointment to address the wall panel fit issues in a different manner, to address the caulk issues and that work is set to be done next week
As noted above, I can provide ample documentation of all of the above items. We have provided service to them regarding relief on their loan that we had no obligation to provide and we did so at our own cost. Since that time, we have responded to service the project under the warranty at no charge to the customer. Our customer has now identified issues that were originally great back in February but are now concerns. We have agreed to service those as well Based on the work and services we have provided and continue to provide, I do not feel we owe any refund on the project. Please contact me with any related questions. We plan to run our service appointment as scheduled next week and we plan to continue to stand behind our product and services. Thank you, ***
*** ***
CEO
Faerber's BEE Window, Inc
We have an appointment set for October 28, to perform service work on this project, based on our investigation at our last meeting at the project with Mr ***, our service technician and our installation manager. Our goal is to get the work completed for Mr *** when we are on site on October and to be able to confirm the work is complete with Mr *** prior to departing the job site. We have no intentions of creating any surprises for ***. We will plan to prepare a list of the service work for *** to review while we are on site in effort to be sure we complete all the items and obtain confirmation from *** that we are complete prior to departing the job site. Thank you, ***
***, Part of my intent in my initial complaint response was to note that in January and February, according to several conversations I had with Mrs ***, the job was fine and the issue was a request to assist with the finance payment terms. At that time, my research revealed that payment terms were exactly as noted in the loan documents, but I was able to absorb costs to get the loan package payment terms revised for our customer
Since my initial complaint response, *** ***, our Installation Manager, has visited the project and met with Mr ***. *** has agreed that we will provide additional service work to address concerns from our customer on the project. We are working to obtain the materials necessary to perform the work and we will contact Mr *** to schedule that work to be performed. Ideally, the work will scheduled on a day that Mr *** will be home and available at the completion to review the work and sign off that work has been completed to his satisfaction prior to our installer leaving the project. Please contact me with any additional questions related to this project. Thank you, ***
*** ***
CEO
Faerber's BEE Window, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted], as I stated in my last response I thought I would get clarity about what Bee Window wants me to sign off on as it pertains to my warranty. They can come out and fix the outstanding issues but I will not sign off on anything until this is clarified. Thank You, [redacted]
I met with [redacted], our Installation Manaager, to review the outcome of the meeting at the project. [redacted] and our installer, [redacted], have outlinded a scope of work to address the concerns dicussed at the project. They will obtain the necessary materials and set the date to complete the work. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]< here is a chronology of our dealings with Bee Window's bath tub installation.
When the salesman, [redacted], initially sold us the tub, one of the selling points was that we could get 12 months same as cash. We signed the paperwork on 9/9/13 and the tub wasn't installed until Dec. 2, 2013. My impression was that we'd have 12 months from December to pay off the debt, however, the 12-month clock started in Oct. '13. Mr. [redacted] is correct that he did work to resolve this issue and for clarity, we are not disputing this fact.
Installation of the tub took 3 days when the salesman said it would only take 2. The original drain stopper that was sold with the tub was broken at the time [redacted] installed it. The installer stated 'it was junk anyway.' [redacted] had to order a different type of drain and he returned on 1/13/2014 to install it. It is a stopper that you have to use your foot to open and close.
Upon using our new shower, the glass doors would open on their own while you were taking a shower. The installer returned and fixed the doors so that they would remain shut and he also reattached a panel that was coming off the wall. The panel was coming off of the wall due to an issue with the glue that was used to affix it to the wall. At that time they also removed glue from the glass doors that the installer had left on there after his visit.
On 3/21/2014, as Mr. [redacted] stated, an installer was supposed to be at our house to fix the glass doors because one of them broke. The top hinge of one of the glass doors came off of the glass, which left the doors inoperable. After no one called or showed up, I called and they finally came out on 3/31/2014 to fix the issue. However, they couldn't fix the broken hinge and needed to order new doors. I set this appointment on 3/31/14 for 4:30pm so that I could go over all the other issues we had with the bath tub. However, the installer showed up an hour early and I was not home from work yet so I couldn't show him the other issues about the water pooling up on the tub surface, the fact that the plumbing behind the wall was installed loose-the faucet handle and shower head were both loose, and the floor of the tub made noises when stepped on. I called the evening of 3/31/14 and stated that I specifically made the appointment for 4:30 so that I could show him the other issues. During that call, we decided that the installer would fix all outstanding issues when he returned to our house to install the new glass doors.
On 4/23/2014, I had to call to check the new door status and was told that the doors had been in their shop since 4/15. At this time I was dealing with [redacted] from Bee Window.
On 4/30/2014 they came back out to replace the shower doors, fix the plumbing and tried to fix the water pooling issue. The installer had to remove some of the new paneling to fix some of these issues. Their attempt to fix the water pooling issue did not work. I called [redacted] on 5/7/14, about the puddling issue and that it wasn't fixed. On 5/19/14, the installer came to the house to fix the gap in the overflow. At that time, the installer said he would speak with [redacted] about the puddling issue not being fixed.
At this time I was informed by [redacted] that it was on me to prove that the tub was installed wrong. I did that and have documentation from the bath tub manufacturer dated 7/2/2014, stating that the tub wasn't installed level.
On 7/17/2014, [redacted] met me at my house to prove to himself that the tub was not installed correctly. At that time, I stated I didn't want the original installer to come back to fix this issue.
On 8/27/2014, that same installer came back out to fix the tub. The installer acknowledged that the tub was a half inch out of level. After he completed his work, I was not present when he left and he told my wife everything was fixed. When I arrived home later that evening, I inspected the work that was done. The shower door would not operate properly and there was a gap at the bottom of the paneling by the floor and 2 nicks in the tub that were not noticed for 2 days until we 1st used it since being fixed. We did not use the tub for 2 days because the door didn't work and the caulking was coming off.
On 8/29/2014, a different installer came out to fix the shower door and review the other issues with the tub.
On 9/5/2014, I received an e-mail from [redacted] stating he was getting with his installation manager and [redacted] (installer that came out to fix the shower door) and would call to resolve my issues.
On 9/10/2014, I called [redacted] and left him an e-mail asking when the meeting was going to take place. I received a call from the installation manager that afternoon and set up an on site meeting to show him my outstanding issues. This meeting is scheduled for 9/12/14 at 4:30pm.
I'm unsure where [redacted] got the impression that were were satisfied with this product or the installation of the tub. Regarding his statement about resolving the panel issue, that is not a true statement. [redacted] took pictures of the tub and said he would show them to [redacted]. As to the caulk issues, I sent him numerous pictures and he responded back to me that he could not make some of them out. I have all the before and after pictures and corresponding e-mails that were sent to [redacted] to document this. My complaint is not the financing at all and never has been once that was resolved back in Feb. '14.
It is the ongoing issues that have taken place trying to get what I was sold from this company and having it installed properly. It has been a year now and it is still not right. I realize they have been following up on our issues; however, I want you to know some of the statements are not correct from his response and I have copies of e-mails and pictures to back that up. Every time I address a problem that needs to be fixed I have to constantly follow up to get someone out to address it. Once my problems are fixed and I get what I paid for this claim will be resolved. I think you can see that I have gone through way too much due to a lack of customer service and poor installation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted]
[redacted] and their installer [redacted] met me today to address my outstanding issues. I am willing to give them 1 last shot at fixing the problems . I will not sign anything off until I get further understanding if it impacts the warranty. I will not sign anything off about the drain until we have had ample time using the shower. In regards to Mr. [redacted]'s on going comments about back in January and February that my wife said every thing was fine, she may have said the product looks fine but as to the function of the product there was record starting back on December 4th. The 1st installer came back December 4th to fix drain. Could not be fixed and had to order a new drain.Returned on January 13th 2014 with a foot operated drain stopper which was his solution to the issue and not the correct drain that was sold with this package. So that being said their is no way she would stated that. As you can see from my previous response with all the issues we have had from December 4th up till now there is no way we were or are satisfied.
[redacted]