Car Outlet - Joliet

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] UNsatisfactory.Im not the 1st this has happened toI can think of more, but these dont have the courage to follow up, [redacted] I do.yes dec "MY" so called sig was LEGIBLE, as in signed by someone who has perfect cursive writingNOT mine.Lets go ahead & follow thru with this suit/lawsuitI'll copy & past & send to my lawyer & to [redacted] **

The complaint in question revolves around a dispute from year ago in December, Our credit card system was offline due to a system outage at the processor [redacted] was a customer and buying R/C stuffWhen this charge came through on his account, it showed a different status because it was run offlineHe disputed the charge saying we fraudulently did the transactionWe filed the necessary paperwork and showed the signature to the credit card company and the chargesBut because the system was offline, and processed manually, the credit card company gave us a charge backIn the meantime, [redacted] was talking trash about our store, saying we were going to go out of business and telling people on various websites to go to a new store that was being open up by some of his friendsHe also made threatening comments about guns and having it out with [redacted] , our sonThese comments included "guns will be blazing", "you come near me and you better be armed"So he was banned from the store.About a month later, [redacted] saw him in a grocery store, and [redacted] says he tried to give the money from the dispute to [redacted] , but that [redacted] "ran away like a little girl, and that he was scared of ***"I had told [redacted] that we couldn't accept the money because the dispute was in process of being challenged[redacted] continued to post all sorts of accusations on different sites, and we banned him from the storeThat was year ago.He came back in the store last month and he was asked to leave by the managerAnd so it all started againHe has posted stuff on our [redacted] page, the local R/C club page and other sites.So we don't want him anymore.HobbyTown USA [redacted]

The complaint in question revolves around a dispute from 1 year ago in December, 2014. Our credit card system was offline due to a system outage at the processor. [redacted] was a customer and buying R/C stuff. When this charge came through on his account, it showed a different status because it...

was run offline. He disputed the charge saying we fraudulently did the transaction. We filed the necessary paperwork and showed the signature to the credit card company and the charges. But because the system was offline, and processed manually, the credit card company gave us a charge back. In the meantime, [redacted] was talking trash about our store, saying we were going to go out of business and telling people on various websites to go to a new store that was being open up by some of his friends. He also made threatening comments about guns and having it out with [redacted], our son. These comments included "guns will be blazing", "you come near me and you better be armed". So he was banned from the store.About a month later, [redacted] saw him in a grocery store, and [redacted] says he tried to give the money from the dispute to [redacted], but that [redacted] "ran away like a little girl, and that he was scared of [redacted]". I had told [redacted] that we couldn't accept the money because the dispute was in process of being challenged.[redacted] continued to post all sorts of accusations on different sites, and we banned him from the store. That was 1 year ago.He came back in the store last month and he was asked to leave by the manager. And so it all started again. He has posted stuff on our [redacted] page, the local R/C club page and other sites.So we don't want him anymore.HobbyTown USA [redacted]
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
UNsatisfactory.Im not the 1st 1 this has happened to. I can think of 7 more, but these dont have the courage to follow up, * I do.yes dec 2014. "MY" so called sig was LEGIBLE, as in signed by someone who has perfect cursive writing. NOT mine.Lets go ahead & follow thru with this suit/lawsuit. I'll copy & past & send to my lawyer & to [redacted]