Car Pool, LLC.

Review: My car was damaged during the car wash process. I selected the Extreme package for interior and exterior washes. My vehicle's paint was scratched and cracked in multiple locations primarily on the front and back bumpers.Desired Settlement: A repair of the damage paint and an apology from the manger who simply tried to brush the situation off as though it was not serious.

Business

Response:

The business stated that they have a policy in place for handling damages done with at their business. A customer would need to file that claim with the business to have this incidence reviewed.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At no point was the policy ever discussed with me when I made my complaint to management the date of the incident. I was completely brushed aside, simply told that damage was 'impossible' and offered a tour of the car wash. At no point was my complaint taken seriously and I was treated with complete disregard. I am extremely reluctant to participate in CarPool's separate complaint process because of this lack of transparency and information. I would prefer to have the Revdex.com continue to facilitate this complaint process because it is an objective third party. I have absolutely zero trust or confidence that if I filed a complaint independent of the Revdex.com and with CarPool directly that my complaint would be dealt with fairly and objectively.

Regards,