Car Registration

Hello,Regarding Complaint ID # [redacted] : I jumped the gun and complained to Revdex.com before giving CaReg the opportunity to rectify the situationThis situation was resolved independentlyI received the refund requested.Thank you, [redacted] ***

When we completed this order on 04/07/17, we emailed a copy of the new registration card to the customer and posted the registration fees into the DMV system Then, the original registration card and sticker were apparently lost in the mail by the US Postal Service We spoke to the customer today and were told that he noticed that the plate on the registration card was different than the actual plate on his vehicle When he purchased the vehicle, the dealer bought new plates for the vehicle and never gave them to him All this time, he did not have the correct plates on the vehicleHe went into the DMV this morning and confirmed that he did not have the correct plates and was able to obtain new ones along with the correct stickers After our conversation with the customer, we believe that the issue has now been resolved

On 10/16/17, the customer renewed their vehicle registration with us Then, on 10/17/the customer paid the DMV for the same vehicle registration We were not aware of this until this complaint was filed with the Revdex.com We refunded the customers entire purchase

Hello,Regarding Complaint ID # [redacted] : I jumped the gun and complained to BBB before giving CaReg the opportunity to rectify the situation. This situation was resolved independently. I received the refund requested.Thank you, [redacted] ***

We are licensed with the DMV as an alternative for people who are in a hurry or wish to avoid the DMV altogetherOur website states that we are not the DMV. The customer called us 3/13/stating that she did not receive the stickerWe verified her address and sent a replacement sticker via overnight service free of charge. As a courtesy, we have refunded the $service fee in hopes that the customer will use our services again should the need arise. We only wish to help those who wish to avoid the DMV and get faster service

We are a licensed vehicle registration service with the California DMV and legally permitted to issue vehicle registrations to the public for a processing fee. We provide consumers with an alternative to standing in line at the DMV along expedited delivery options. We serve those who are in a hurry or wish to avoid the DMV. The customer chose not to complete a transaction with our company. We have deleted all information related to the order. We do not share consumer information with any third parties

Car Registration, Incis a licensed, vehicle registration service with the California ***. We are here to help those who are in a hurry or wish to avoid the ***. Unlike the CA ***, we offer next business-day delivery and same day E-copies of validated registration cards. We also offer telephone and email support, with no wait times from 8:00am to 8:00pm, Monday-Saturday and 12:00pm to 6:00pm on Sundays. We make no claims that we are part of the ***, nor do we wish to deceive anyone that we are the ***.When the customer called our office to cancel on Saturday, 03/03/2018, we promptly refunded his money on the same day (see attached). The funds were deducted from our account on the next business day, 03/05/2018. On 03/10/2018, the customer told us that his bank can see the refund, but for whatever reason, his bank did not credit his account. Under circumstances, customers receive refund credits from their bank within 48-hours. We have made two offers to the customer to establish a three-way call with him and his bank. The customer would not allow us to provide this service, so our attempts to resolve the issue in this manner is not being permitted by the customer.As it stands now, we can only hope that the customer's bank has finally credited his account. If this has not happened, we are still willing to have a three-way call with him and his bank to do our best to resolve this issue.Thank you.

We are licensed with the DMV as an alternative for people who are in a hurry or wish to avoid the DMV altogetherOur website states that we are not the DMV The customer called us 3/13/stating that she did not receive the stickerWe verified her address and sent a replacement sticker via overnight service free of charge As a courtesy, we have refunded the $service fee in hopes that the customer will use our services again should the need arise We only wish to help those who wish to avoid the DMV and get faster service

In our response to the customer and the email that was sent to her: It takes the [redacted] business days to process the removal of the [redacted] stop. It has been business day. This [redacted] stop will be removed, but we are waiting for the [redacted] to process it. We will contact the [redacted] and ensure that it is in fact being processed. The customer has already charged-back her credit card purchase for the fees that were paid to the [redacted] on her behalf. We are removing the [redacted] stop as a courtesy