Car Rental Payless

At this time, I have been contacted directly by Car Rental Payless regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I made several phone calls, and tried to speak with supervisors No one from the company has ever called me back I have received some emails, but not one apology My rental car was reserved for May ***, but when I arrived at payless the office was closed When I called the companies number I was told to go to [redacted] or [redacted] Despite the promise on the phone that payless would pay the difference between the rates I have not received that money, and the emails sent have said that payless has no intention of paying the $difference between the payless $(weeks in advance rate) and the [redacted] $( no advance booking rate) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I rented a vehicle from this company during the Christmas holiday season I returned the vehicle with a full tank of gas as I have always done with prior rentals I have experienced a problem before until now After returning the car, I asked the person accepting the return if all was in order? He said yes and that a receipt would be emailed to me After departing the area I looked over my receipt and noticed that I was charged for fuel I immediately tried calling the rental office and no one answered the phone I finally got through to their call center that issued a ticket for the complaint A day later I received a response asking me for a gas station receipt only within miles of the rental office and min of drop off First off I used a self service pump and the machine was out of paper I didn't bother going inside to as for one because quite frankly, who bothers with receipts anymore when CC statements are available for immediate review and print out on line Second, I filled up the vehicle a couple days before because the car was not being used since my sister and brother in law drove us around for most of our stay, so the min time period would not apply to us What difference does it make if the vehicle is filled up min or days before it's returned All that matters is that the tank is full I wasn't able to provide the information they requested so the closed the ticket and kept my money I cannot believe that a company of this size would stoop to such low tactics to get extra money from people and I would bet that this is also a common practice that they have been getting away with for quite some time

Revdex.com:At this time, my complaint, ID *** regarding Payless Rental Car has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Car Rental Payless regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Car Rental Payless regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Car Rental Payless regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted...

directly by Car Rental Payless regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]   I made several phone calls,  and tried to speak with supervisors.  No one from the company has ever called me back.  I have received some emails,  but not one apology.    My rental car was reserved for May [redacted], but when I arrived at payless the office was closed.  When I called the companies 800 number I was told to go to [redacted] or [redacted].  Despite the promise on the phone that payless would pay the difference between the 2 rates I have not received that money,  and the emails sent have said that payless has no intention of paying the $150 difference between the payless $100 (2 weeks in advance rate) and the [redacted] $250 ( no advance booking rate).
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I rented a vehicle from this company during the Christmas holiday season. I returned the vehicle with a full tank of gas as I have always done with prior rentals. I have experienced a problem before until now. After returning the car, I asked the person accepting the return if all was in order? He said yes and that a receipt would be emailed to me. After departing the area I looked over my receipt and noticed that I was charged for fuel. I immediately tried calling the rental office and no one answered the phone. I finally got through to their call center that issued a ticket for the complaint. A day later I received a response asking me for a gas station receipt only within 5 miles of the rental office and 30 min of drop off. First off I used a self service pump and the machine was out of paper. I didn't bother going inside to as for one because quite frankly, who bothers with receipts anymore when CC statements are available for immediate review and print out on line. Second, I filled up the vehicle a couple days before because the car was not being used since my sister and brother in law drove us around for most of our stay, so the 30 min time period would not apply to us. What difference does it make if the vehicle is filled up 30 min or 30 days before it's returned. All that matters is that the tank is full. I wasn't able to provide the information they requested so the closed the ticket and kept my money. I cannot believe that a company of this size would stoop to such low tactics to get extra money from people and I would bet that this is also a common practice that they have been getting away with for quite some time.

Review: I rented a car from Payless Car Rental, La Guardia Airport NY.I returned the car an hour early. I was billed as normal.A day later I receive an e mail stating - When will you return the car?Then they additionally bill me (pending on my credit card) for extra days of car rental.I call and complain. They ask me to e mail the company and take a picture of my flight information/e mail it to them, to prove when I went home. I did.They removed the pending bill.Then they put it back!! I was billed AGAIN and am contacting my credit card company and Revdex.com.[redacted]Desired Settlement: remove the erroneous bill of : $73.28 on 11/*The $90.95 charge is correct. 11/*

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Payless Rental Car has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I booked a rental via Hotwire for a car over 4th of July weekend. I picked up the car, noted any small dings, took it for the weekend without issue and returned it before the time it was due. I walked into the office and handed the person behind the desk a key, and walked out.

One week later I looked at my online billing statement and there were two unauthorized charges to my account.

1) A charge for returning the car late, which was not true.

2) A charge for $250 for a lost key, which is impossible because I drove the car to the lot and handed the worker the key. I was only given one key in total.

The business withdrew money from my account. When I called to file a complaint they told me there was no customer service people I could speak with and they can only enter it in an online system and someone would get back to me within 72 hours. They have sent a note back saying they are waiting for the branch to get back to them before they can proceed. Its been 3 business days. It takes 30 seconds to confirm that:

a) I did not call and ask me to bring a key, again proving I did not lose a key

b) That the car was in the lot and had been rented since, which proves I did not lose the key because how else would the car be in the lot.

My complaint is that they withdrew money without authorization and have not worked with me at all despite several phone calls and notes to return the money they have withdrawn.Desired Settlement: My desired outcome is the following:

1) The company returns my money and sends an apology letter for withdrawing money without authorization.

2) The company changes their business practice to withdraw money without authorization from customer accounts

3) The company changes it's policy to have an actual customer service team to help solve client issues.

Consumer

Response:

At this time, I have not been contacted by Car Rental Payless regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was quoted a price in righting what my rental would be for the dates I had requested. When I returned the vehicle I was overcharged. When I called to resolve the issue the associate stated that it was a deposit that would be returned in 3 to 5 business days. After the 5 business days passed I called to find out why my deposit had not been returned, but now they are telling me that the extra $300 the charged me was because of the amount of time I had the vehicle and the dates I had the car. Why would they not tell me this up front. Had I known the price would be doubled I would have returned the car sooner. I just want my $300 back.Desired Settlement: I just want the extra $300 they charged me that was not on my bill when I checked out the car.

Consumer

Response:

At this time, I have not been contacted by Car Rental Payless regarding complaint ID [redacted].Sincerely,[redacted]

Review: I rented a car on 9/**/15 and returned it on 10/*/15. NO one check the car in, they told me to leave it with the my email address and the keys and someone will get to it. I didn't receive a receipt , so I had to call to receive it. They receipt showed that I was charger for an extra day. They checked the car in at 1:43 am and they were not even open. Plus I had to turn the car back in because I had a flight on the third that morning. I don't see how I a being charged for a day I wasn't there with the car and no one took the time to check it in until 1:43 am. I would like a refund for that day that I didn't have the car.Desired Settlement: I would like a refund for That extra day.

Review: I rented a car from payless near [redacted]. I was suppose to pick up the car at 7:30 am, Sunday May [redacted]. I arrived at 7:45 only to find the office was closed. I was not the only one who was waiting for a rental car. I called the 1-800 phone number and was told to go to [redacted] or [redacted]. I was also told that payless would reimburse me the difference in the cost between my 2 week in advance payless quote and my 2 minutes in advance [redacted] rental cost ( about $150). When I left the parking lot with my [redacted] rental car the attendant told me that the payless office always opens late, and often never opened at all. A dozen phone calls and emails later I still have not received the $150, and in fact the last email I received from them they told me that they will not reimburse me. I am not sure if they are in cahoots with [redacted] or [redacted] rental, but nonetheless Payless is a fraud company.Desired Settlement: I would like the $150 cost difference between my payless price quote ($approximately 100) and my actual [redacted] rental cost ( about $250) as promised when I first called payless. Since I was stranded at the car rental office I really had no choice but to rent from [redacted], but to be honest if I knew I had to pay $250 for a 2+ day car rental I would have never rented a car while I was in [redacted]. It would have been much cheaper to taxi my way thru those few days.

Consumer

Response:

At this time, I have been contacted directly by Car Rental Payless regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here] I made several phone calls, and tried to speak with supervisors. No one from the company has ever called me back. I have received some emails, but not one apology. My rental car was reserved for May [redacted], but when I arrived at payless the office was closed. When I called the companies 800 number I was told to go to [redacted] or [redacted]. Despite the promise on the phone that payless would pay the difference between the 2 rates I have not received that money, and the emails sent have said that payless has no intention of paying the $150 difference between the payless $100 (2 weeks in advance rate) and the [redacted] $250 ( no advance booking rate).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On the dates of Dec. [redacted] 2015, I rented a red Hyundai Accent (license plate [redacted]) from Payless Car Rental ([redacted]) outside of LaGuardia airport. Upon initial rental, I was asked to sign a contract and no additional documentation. When presented with the vehicle, the attendant showed me how to operate the EZ pass on the windshield, and then promptly left. There was no attempt made to walk through the vehicle for an inspection report at this time, nor was I asked to sign any documentation in these regards. I personally walked through the vehicle by myself prior to leaving the Payless lot to make note of the state of the car.

I returned the vehicle within their normal business hours on Dec. *, 2015. When I arrived in the assigned Payless lane in the vehicle lot, I waited for several minutes while still in the vehicle, however no attempt was made to acknowledge me at this point. I subsequently stepped out of the vehicle, personally inspected the car by myself again, removed my baggage from the car, turned the car off and left the keys in the vehicle per rental contract, and went into the Payless rental office. At this time, I attest that there was no change to vehicle whatsoever, and I had returned it in exactly the same condition as initially rented. When I entered the office, I immediately notified the attendants where I had parked the car and asked if anything else was required from me, including an inspection of the vehicle. They both denied this and informed me that I was free to leave, at which point I took the shuttle to the airport. At no point during this exchange was it offered that someone walk through the vehicle for an inspection, nor was I asked to sign any paperwork regarding a vehicle inspection.

I received a notice from Sedgwick (Payless Car Rental's third party claims administration) several weeks later claiming that there had been damage to the front bumper of the vehicle while in my possession, and per my rental contract I was required to pay for this. When I initially contacted the Payless office, an attendant by the name of DeShawn informed me that after a lengthy attempt to go through both the electronic and paper file on my rental, he found the paper inspection report at this time to say that there was no damage to the vehicle.

For the next two weeks, I tried multiple times to contact the office manager, Ms. Vance, however she refused to answer my calls or call back. On January **, 2015, I spoke with another attendant at the office, Jose, who upon lengthy search for my file informed me that at this point my entire paper file had been physically removed from their record, and the electronic record only had my contract but no inspection report. Ms. Vance continued to decline my phone calls and did not call me back, despite being notified of this discrepancy.Desired Settlement: I desire that Payless Car Rental acknowledge and explain the claim they are making about vehicular damage in my possession.

I also would like for the Revdex.com to look into the possible fraudulent actions on the part of Payless, as they have made a formal third party damage claim against a customer, and then refused to explain the claim and potentially destroyed documentation regarding this case.

Thank you so much for your time.

Consumer

Response:

At this time, I have not been contacted by Car Rental Payless regarding complaint ID [redacted].Sincerely,

Review: I will paste my correspondence with them below. It was initiated on August *, 2015, and at one point my customer service ticket was closed, despite no resolution of my complaint. I phoned today, August **, 2015, and the customer service agent on the phone could offer zero assistance.

Mon, Aug * 2015 4:40pm

I used Payless Car Rental from [redacted] yesterday, August [redacted], for a work trip to Connecticut. My rental was scheduled for 10:00 AM, so I arrived at 9:35, to ensure that I had plenty of time before I had to be on the road. When I arrived there, there was already one customer ahead of me, and the lone employee on duty was on the phone with a woman whose car bumper had fallen off. The employee tried to multitask, and did a poor job of helping the customer on the phone as well as the customer that was waiting at the desk. While I am waiting, a family arrives in the already very cramped waiting area. This customer does not [redacted] very well, but the customer ahead of me in line and myself chat with him in [redacted] to make sure he'll be okay. By the time it is finally my turn, it is already after 10 am. I present my license and reservation to the employee, and then proceed to ask a quick question on behalf of the [redacted] guest. I am then asked for the license of the driver. I tell the employee that he already has it. He has assumed that the [redacted] employee is with me, and that he will be the one driving. Regardless of the fact that I was very obviously not with this gentleman or his family, and regardless of the fact that was a pretty sexist assumption, I am more annoyed that the employee has put this gentleman's requested upgrade on my account, and he then had to take the time to take it off. By the time I my transaction was over, it was 10:17, 42 minutes after I arrived and 17 minutes after my reservation began.

On my return trip, there was no one at the return line, and when I parked and went in, the lone employee on duty (a different one this time) told me to drive around to the return line. I told her there was no return line (I'm not a mn, and knew that the return line I saw when I was there that morning was now an unmanned parking lot.) From there my checkout wasn't too laborious, but the whole experience was just miserable. I would like a partial refund for the inconvenience, and the delay that I was forced to deal with.

Tue, Aug * 2015 11:30am - Cynthia - [redacted], Aug * 2015 11:33am

Thank you. I look forward to a resolution.

Tue, Aug ** 2015 10:51am

I would like an update on this ticket, please. You may send to either [redacted] or [redacted]

Thank you.Desired Settlement: I would like a partial or full refund of my rental charges.

Consumer

Response:

At this time, I have not been contacted by Car Rental Payless regarding complaint ID [redacted].Sincerely,[redacted]