Car Sense

I am still waiting and No one is responding to me even the Gentleman who was helping me is quiet Now...Delivery was promised since Saturday Morning the 28th October 2023.Are your Deliveries taking this long or am I scammed?
Please just put me at ease so I can forget and know that there is NO Vehicle on the way.I will make Peace with it?Attached are some of the lies I was fed and the Account Number I was given to use for Delivery Payment.This guys are taking advantage of the Desperate South Africans.

I was Helped by the Salesman called:Tony Williams

Review: when I looked up my vehicle, it was stated that it had alloy wheels and when I inquired about the alloy wheels, I was told that it is a default template used and that not all vehicles have them, this one did not. I think if you advertise something, there is a box to check whether it has certain items, such as Bluetooth, sunroofs, etc. I asked for the advertisement after I purchased and was told it was shredded and no longer existed. I would like the amount that the alloy wheels cost and then I will decide which to purchase. the alloy wheels range from $289.95-$699.95 each from a discount manufacturer for oem alloy wheels. the vehicle in general is great and the people there are ok, I would purchase from them again, but only after making sure everything is as it states before I actually sign papers and leave.Desired Settlement: I would like to purchase the ones I want and I do not need the most expensive wheels. I think an amount in the middle with tax and delivery of wheels would be around roughly $2000. I would like this amount. I think it is unfair to advertise that the vehicle has them and then not have them. when I inquired to see the advertisement, I was told that it was shredded and did not exist anymore.

Business

Response:

The 2013 F-150 was purchased in May of 2016. Documents from deals are usually shredded andscanned within 30 days of purchase dates. The documents that are signed by customers and anynecessary paperwork related to the transaction are scanned and archived to the vehicle that issold. The vehicle in question has a printout from our website that is scanned in to our archivesystem that lists the options of the vehicle. This printout states that the vehicle has 17 inchwheels with no mention of the truck having any other different type of wheels. The customer hadthe opportunity to see and drive the vehicle before purchase and a picture that is displayed on theprintout clearly shows the F-ISO having the standard 17 inch wheels. The customer has beencontacted explaining our findings and a copy of the printout has been emailed to the customer.CarSense does not feel that we are responsible for any monies that the customer is wanting dueto the fact that the advertisement was indeed accurate.

Review: I am writing in regard to my recent experience with the Service Department of CarSense in Cranberry Twp PA. I purchase my vehicle from them in June 2013, a 2011 Ford Edge with 16,667 miles. I have always taken my car there for regular maintenance. Last week I started hearing a rubbing sound when I applied the brakes, I took it to CarSense on September 25, 2015 to see what was wrong. The mechanic took me back to look at my vehicle he said that the pads were as thin as my fingernail and the rotors were grooved. He said that the car was not safe for me to drive home and that I had to AT LEAST have the back brake pads and rotors replaced immediately. If I didnt have the front ones done that day, it should still be done VERY soon.I stated to them that I just had the car there in June for inspection, how could this happen? Why did they not tell me at that time that the pads were getting low? I was told that everything was good, so I believed that I was in good shape until my next inspection. The Service Manager said that No, that is not the case. When a car is inspected, its good for that point in time only. I disagreed, and stated that I have never had this happen to me, and any mechanic that I have dealt with in the past has stated any concerns and recommendations at the time of the inspection . He then said that it is very reasonable for the pads and rotors to go bad that fast (3 months, 2,200 miles). After checking his computer, he said that the state requires 2 tires to be pulled to check the brakes but it was the policy of CarSense to pull all four tires during an inspection. He thought that perhaps the mechanic only pulled two and must have pulled the two that werent that bad. I find it hard to believe that there would be that much of a variance between the two back brakes. After I got home, I looked at my receipt from June. At that time I also paid for an oil change, and tire rotation. IF the tires were rotated, then he had to have pulled all four tires. Review of additional receipts showed that in May 2014, the inspection showed the front brakes at 8, rear at 9. In June 2015 (7,732 miles later) it showed both front brakes at 7, both rear brakes at 6. So I am to believe that 3 months (2,221 miles) later, my brakes went from six to zero? I truly do not believe that a proper inspection was performed on my car. So, I paid $75 in June for work that was not performed properly and now it cost me a DISCOUNTED price of $602. I checked the retail price on line, and I paid $86 more than retail for the pads and rotors. I know they have to make money, but they also get a discount of at least 20%. So in reality, I paid $264 more than it cost them for the parts. Is that really necessary? Take your discount, Ill be happy to pay retail..why gouge your customers?I called the General Manager of Cranberry regarding this issue twice on Saturday, September 26th, with no response. He called this morning, September 28th and left a message. I returned his call over three hours ago and I still havent heard back from him.The reality is that I was driving an unsafe vehicle, and not only I, but possibly others could have been killed. This experience has been quite the opposite of the philosophy that Car Sense preaches, instituting a strenuous maintenance program.cutting their cost per mile of driving in half. And, strives to be your knowledgeable friend in the business and someone you can trust. I do not trust them, and will not be returning to have any maintenance performed on my vehicle.Desired Settlement: I would like to have the $75 that I paid for the inspection in June refunded because it was not done properly. I would also like to be refunded for the rotors and labor for the rotors. I believe that if the car had been inspected properly and the brake pads replaced when they were low, it would not have been necessary to have new rotors installed.

Business

Response:

The customer did contact the store on a Saturday as was stated. The GM had a note on his deskas was promised to the customer by the sales associate that took the phone call. The GM of thestore called first thing Monday morning to address any service issues and left a message for areturn call. Messages were checked later that afternoon and a return call was made to thecustomer in which a conversation took place. Had this customer given us a chance to talk therewould have been no need for this Revdex.com complaint. Efforts were made to contact the customer onthe next business day after a Saturday. We do our best to resolve any issues without the need forthird party actions. CarSense is not perfect but we try hard to be the best in our line of work. Wetry to provide excellent customer service but sometimes issues do arise and we sort them out.The customer stated her concerns on Monday the 28th and a resolution was worked out even withthe GM knowing that there would be a Revdex.com complaint. We do see cars in all sorts of conditionsand things do happen even only after 2,221 miles and 3 months after an inspection. Ourtechnicians are trained to go above and beyond even when it comes to PA state inspections andnot just do the minimum. It is possible that mistakes happen as we all are human. This customerhad purchased the vehicle here and has been a good service customer. CarSense did refund $300towards the bill to cover the rotors and have also refunded the cost of the inspection which was$27.95. While there were no recommendations in June concerning the brakes it is possible thatwe missed something and the rotors may not have been needed if caught sooner. We do not feelthat the oil change or the tire rotation that was performed in June warranted a refund.Our reputation is important to us and we now have another manager in place that can assist whenissues do arise and the GM is not immediately available.

Review: We traded in two of our cars for used car through Carsense in Robinson. It has been 22 (today is 7-14-16) days since we have taken delivery of the car and neither of our trades are paid off and we have not received our transfer refund for the vehicle. The transfer fee was supposed to be refunded within 5 days and the pay off with in 14. We have been in contact with the dealership and they have said they mailed the payments out standard mail on the 30th of June and the transfer fee was refunded yesterday. My bank has received no payments and nothing has posted to our account for the transfer fee. They have offered no assistance to check on or expedite the payment as we now have 3 car payments and only one car. I asked if they could issue a stop payment and send the check certified and they said they would not. I asked how long they would wait before they would check and re-issue payment and no time frame was given. They have not followed through with either of the time lines they told us and have offered little assistance in even checking up on it.Desired Settlement: We would like them to send the payments certified so we know they are received and get our transfer fee back as they had stated would happen.

Business

Response:

Thank you for the opportunity to address the concerns to which Mr. C[redacted] has alerted us. We understand his frustration, and we are relieved that all of the issues that he mentioned have been addressed. As Mr. C[redacted] stated in his summary we did send out the 2 payoff checks on the 30th of June to both of his banks, but unfortunately it did take quite some time for both of those institutions to cash those checks and post to his account. We have since spoken to Mr. C[redacted] and he is aware that the checks have cleared and both of his loans have been paid off. When we sell a car we actually ask for a 15 day payoff since unfortunately banks do take a while to payoff auto loans and it can cause for our customers to become agitated. As far as Mr. C[redacted]’s $195 refund we refunded him immediately when he notified us that it had yet to post and it has been resolved. We strive here at CarSense to exceed customers’ expectations and Mr. C[redacted] has notified us a few thing we should try to improve on moving forward.