Car Store and Travel Van Centre, The

We've contacted Ms.C [redacted] in response to her complaint and offered full settlement for the repairs to her vehicle at one of our authorized repair facilities

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke to the valet service on January *, this is when they were suppose to issue me paperwork I didn't receive my paper work until January *, I have been getting the run around from this company It wasn't until yesterday January **, when I have filed my complaint with the Revdex.com did I receive any information regarding a time frame for the repair Their response was "I would need to wait approximately weeks for an approval or disapproval from their companyThey have also indicated that the owner was away and all the decisions needed to go through him This is unacceptable After contacting you an adjuster will be coming out Monday between 9- In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have further reviewed this claim and we are doing everything possible to try to resolve this amicably. Based on their latest request, Parking Systems will increase the hourly rate that our insurance company offered from $to $per hour, thereby increasing the estimate and binging the total estimated cost of repair up by $248.75, and making the total estimated amount, rounded up to the nearest 50, up to $1,450.?

Tell us why hereIn response to the complaint of *** *** (***) Parking Systems feels that we handled this matter in a professional manner. We received a field report from the manager on duty regarding the incident on 1/*/17, the first day of business after *** ***s alleged
incident. Our claims representative spoke with and sent out claims forms to *** *** on January *** On January *** Parking Systems received an estimate from *** ***s body shop, All Island Collision, which was reviewed and found to be inconsistent with the field report. Our claims representative then informed *** *** and All Island Collision that we would be sending out a licensed, professional appraiser to look at the damage, and that it would most likely take a few days to get results from that appraiser. If there is any additional information required, please do not hesitate to contact us. It is always our interest to try to settle any issues amicably. Thank you.Parking Systems

Tell us why here...We are not denying responsibility for this claim.  Parking Systems’ Claims Services tried to settle this matter in good faith.  We offered to fix the damage and guarantee the work at a local, licensed and registered body shop near to his home, or we offered$1,060 as per...

a licensed appraiser’s assessment of the damage.  This offer is still available for the claimant to resolve this matter.We hope that you can assist us in settling this matter.

We've contacted Ms.C[redacted] in response to her complaint and offered full settlement for the repairs to her vehicle at one of our authorized repair facilities.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Parking System's valet damaged my car!! After Parking Systems received this complaint I then received a letter and a release form for the amount that THEIR appraiser sent. Their appraiser based his estimate on an hourly rate of $40.00 an hour for labor. Based on my other written ESTIMATES I received that is not TODAYS hourly rate for body shops. Body shops today charge between $50 to $75 per hour for labor. I also spoke to other body shops and they told me $40 an hour were 1990 rates. As far as THEIR body shop that we took our car to. The gentleman was not going to do the job as per my other estimates. WHY would I bring my car to a BODY SHOP of Parking Systems choice when they are going to cut corners in order to do the job for the amount that THEIR appraiser estimated. I have a brand new car, that on July [redacted], when this accident occurred, to a shop that is going to do the job as cheaply as possible. I still do not understand WHY I can not bring my car to a reputable body shop that anyone can check out!! I did not cause this accident!!! Parking Systems employee DID!! I am not looking for anything else but to have my vehicle fixed and fixed properly!!! I am not looking to go to whomever Parking Systems recommends in order to do the job at the price they believe is correct. Common sense tells me YES they will have a shop fix my car of their choosing, at the price they want and do the job as I was told not anyway the two shops I went to would do the job. No one in today's world would do this job properly at the hourly rate THEIR appraiser quoted. All I want is my vehicle  fixed and Parking Systems step up and pay the body shop OF MY CHOICE directly what the JOB COSTS!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke to the valet service on January *, 2017 this is when they were suppose to issue me paperwork.  I didn't receive my paper work until January *, 2017.  I have been getting the run around from this company.  It wasn't until yesterday January **, 2017 when I have filed my complaint with the Revdex.com did I receive any information regarding a time frame for the repair.  Their  response was "I would need to wait approximately  6 weeks for an approval or disapproval from their company. They have also indicated that the owner was away and all the decisions needed to go through him.  This is unacceptable.  
 After contacting you an adjuster will be coming out Monday between 9-5. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.
I just want to say I was very inconvenienced going to a shop that was a 1 hr and 40 train ride home and back to the shop itself. Also my dinner was ruined that night and I was charged for valet... But everything was fixed and this nightmare is over!
Sincerely,
Jaynice C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry didnt know how to reply to answer response from Parking Systems. Their answer is unsatisfactory as they did not identify "licensed appraiser" nor provide documents as to his assessment. I have several estimates from licensed auto body shops that are similar in price. This "licensed appraiser" either doesnt exist or he is representing Parking Systems and way off on his estimate. Since their appraiser is so far off on his estimate in no way would I trust any body shop affiliated with them to repair my vehicle as obviously they would cut corners since Parking Systems would pay them half of what a proper repair costs. I filed the complaint after their offer after sending them my documents but they did not send me their documents, so I filed in court with October ** date for trial....Thank you ...[redacted]

Tell us why here...In response to the complaintof [redacted], ID # [redacted] Parking Systems feels that we handled this matter in a professional manner. We did send this gentleman to a reputable shop to have repairs; we are sorry that it did not meet his standards. We can certainly...

select another shop from the many licensed, registered repair shops our company deals with on a regular basis.When we were informed that the shop we recommended was not acceptable to them, we had our insurance company send out their licensed appraiser, Rossi Appraisers, who estimated the repair, in their expert opinion, to be $1,165. We have offered that amount in full monetary settlement.  At this time we have made all fair offers to resolve this unfortunate incident.If there is any additional information required, please do not hesitate to contact us.  It is always in our best interest to try to settle any issues amicably.