Car Trendz

Please see attached Sale ReceiptOur Store and Warranty Policy stated that All products sold are covered under manufacture's warranty We only offer Life-Time Warranty on InstallationThank you***

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Complaint: ***
I am rejecting this response because: the Navigation system was purchased with the ** radio includedNow that the ** radio no longer works, it has affected the control panel on my steering wheelWhen I try to adjust the volume on the system nothing happensWhen I touch the source button on the steering wheel, the entire system turns off instead of showing the radio, CD or *** sourcesThere is no longer a ** source on the navigation system.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: **. *** stated that he would fix any part that breaks and the receipt states lifetime guarantee.
Regards,
*** ***

Electronic products have only one year of  warranty from the the manufactures since the date of the purchase from any retailers.The ** satellite tuner module was purchased since  03/17/2011.  Problem occurred within the the warranty period was fixed at not...

cost.
Customer reported problem with the unit on 02/07/2014 but it is a discontinued and out of warranty item.  
[redacted]
CAR TRENDZ
05/18/2014

Review: I purchased a [redacted] Navigation system from Car Trendz on March 17, 2011. The navigation system worked properly but there were numerous times I had to return to the business because the ** tuner wasn't acting properly. Each time they fixed it until another problem arose. I am in the military so now I am stationed in California vice Virginia. After arriving to California, I noticed that the ** tuner was going in and out. I assumed it was the connection in the area but it was happening everyday. In the middle of January, my truck wouldn't start and I took it to the [redacted] dealership. They said that there was something wrong with the theft deterrent so they fixed it. But when I got home the ** tuner was not showing on the navigation system. I called the dealership to ask them what happened and they told me to bring the truck back. I took the truck to the dealership and they called a [redacted] dealership. [redacted] stated that the ** tuner was probably bad. I emailed CarTrendz and [redacted] emailed me back and said that [redacted], I think your ** radio tuner module bad. nothing is built for life. Manufacture only offer one year warranty. we only offer lifetime warranty on labor. I then took my truck to a [redacted] dealership and they stated the ** module was no good and it was discontinued and that I had to order the piece from online. I emailed [redacted], but he didn't respond back.Desired Settlement: I would like a refund of $1700.00 (Navigation System) and $53.16 (3 month ** subscription).

Business

Response:

Electronic products have only one year of warranty from the the manufactures since the date of the purchase from any retailers.The ** satellite tuner module was purchased since 03/17/2011. Problem occurred within the the warranty period was fixed at not cost.