Car Tunes

on dec a local dealer I do business with called and asked if I could do a smoke test on a friend of his trucki said yes and charged him less than half price because of who he knewwe smoked the vehicle told him what was causing the leak he asked a couple questions about his truck and that was it.three months later he called and told me we did something wrong to his air injectorthe claim is totally erroneous and he should be he accountable for making such a claim.he also used some vulgar language and hung up on me when we talked on tuesday.the invoice shows what we did and also is in the name of the dealer and not his

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I find his response hilarious I called a day or two after my truck got smoked he said bring it in he will fix any damages and like I said before he broke the plastic off that was melted and put cardboard in their to replace it and wrapped it with eletrical tape his mechanic put my secondary air injector on the exhaust manifold and melted it and know he does not wanna take respnsibility for his mechanics actions saying im at fault Regards, [redacted]

Dear ***,Enclosed in this correspondence is my response to the Revdex.com compliant #*** I apologize forthe delay in responding; I was researching the issue by examining paperwork, calling him, and talkingto my parts supplier: I don't have a written record of Mr*** ***'s contacting
me about his leaking powersteering unitThe warranty on this job is months/12,miles whichever comes firstEven thoughthis job was out of warranty, I tried to resolve it with him by calling my parts supplier; however, it is toofar out of warranty, I invited the customer to come into my shop so we could look at the car and discussthe problem, but he refusedWe do not install GPS tracking systems on carsI did everything withinmy power to resolve this issue on my ownThank you for taking the time to read my responseHave agreat day! Sincerely, Everett B***

Revdex.com spoke to Everett todayHe stated that he ordered a used computer to see if this takes care of the problem

from: *** *** ***to: ***date: Mon, Apr 13, at 5:
PMsubject: complaint #*** Revdex.com SCounty Rd 5, Ste 100Fort Collins, CO 80528RE: Complaint #***We installed a “*** ***” remote *** system on a Honda Ridgeline belonging to the customers wife on Dec 29, With the *** *** system the hardware is installed on the vehicle and then tested in “tech mode” via the *** *** portal webpage Our tech installed the device and then tested April 13, 2015 it several times via the webpage and it functioned as it is supposed to He then had the customer sign up for the service and download the app for the *** *** to her *** phoneHe then had the customer use her phone to *** the vehicle This took several attempts because her cell phone was running slow The vehicle started and he then had her check the lock/unlock functionsThe starting function and the lock/unlock functions all worked for the customer The install tech then had another tech reassemble the under dash panels to complete the installation.The customer called us and reported that when the “*** ***” was used to *** the vehicle that the horn would blow and that one of the under-dash trim panels was cracked We scheduled an appointment and they returned with the vehicle on February 20th, The tech determined that the anti-theft system was triggering on, which was causing the horn to blow The tech called the manufacturer tech support and it was determined that the driver’s side door lock is what disabled the vehicle anti-theft system The tech rewired the remote *** anti-theft override lock/unlock to that door and tested the system and it worked He then had the customer try it from her phone and it worked The tech also determined which panel was cracked It was not in stock, so he placed an order with Honda for the new panel The tech apologized for the inconvenience In conversation the customer asked the tech how long he had been doing remote ***s and he said he had been doing them for a while but that this was the first time he had installed the “*** ***” type system so he was being cautious.The next time we heard anything from the customer was on March 23, Our tech said the customer came into the store, quite irate, and slammed down a pile of wiring, which turned out to be the remote *** system from his truck, and demanded a refundThe tech told him that he was not authorized to do a refund and that I was not in and he would have to come back when I was inThe installer then gave him the new trim panel that we had ordered for him.The customer came back later in the day, again very irate, slamming the remote *** system down on our glass counter, demanding his money back He stated he had gone to *** and had a store there put a new system in his vehicle, charging him $We excused ourselves from the room and discussed the situation with the tech that had installed the unit He stated that he had not heard from the customer since they were in on February 20th We had received no further complaints or communication that they were still having an issue All of our remote *** units carry a lifetime warranty from the manufacturer and we warrant our installation also We feel the customer should have contacted us if he was still having problems and given us the opportunity to make it right Because of this we declined to refund his money The tech returned to the showroom and tried to explain our decision to the customer He became very, very irate and argumentative, using derogatory names and terms He then lost control of his temper and took a swing at the tech, but missed He then grabbed the remote *** system smashing it off the glass counter and the floor causing debris to splinter everywhere and told the tech he could go #### himself and left.We knew that the system we installed in his vehicle was not the latest model, but neither was it antiquated as he states Unfortunately there had been some miscommunication on our part regarding his original appointment on December 29th Delivery of our order from the manufacturer was delayed because of the holiday and inclement weather We knew that he had driven miles to get here and did not want to have to ask him to reschedule We had the device that we installed in stock We called the manufacturer’s tech support regarding using the device in his vehicle and were told that while it was not compatible with the newest immobilizer override module, which is digital and had just been released in the fall, that it would work with the standard immobilizer override module, that is still current and used in most remote *** installations, depending on the type of unit being installed The manufacturer’s tech support said that the system would work in his vehicle as it was supposed to.We sincerely regret that the customer had problems with the unit and had to return in February, at which time we thought the issues had been resolved In his complaint the customer states that he brought the vehicle back twice, that is not trueWe installed it on December 29th and he came back on February 20th we heard no more from him until he came in on March 23rd demanding a refund Had he let us know that he was still having problems, or even contacted us at all, after coming in on February 20th, we would have done whatever it took to resolve it, even if it meant removing the device and installing a new one I could have even arranged for a different tech do the installation, if that was the problemThat is what warranty is for Instead he chose to drive over twice the distance to *** and pay someone else, which is his prerogativeBy the way, the device he had installed in *** is made by the same manufacturer of the device we installed, just under a different brand name If he had let us know that he was still having problems and we refused to do anything about it, he would have been justified in seeking a refund and going somewhere else, but that was not the case We do stand behind the products we sell and while we are not required to, we do warrant and guaranty our installations, so we do not feel that he is entitled to a refund. While we understand that he was upset, his verbal and attempted physical abuse was not acceptable*** ***Car Tunes/Home Theater*** ** *** ***
*** ** ***

on dec 6 2014  a local dealer I do business with called and asked if I could do a smoke test on a friend of his truck. I said yes and charged him less than half price because of who he knew. we smoked the vehicle told him what was causing the leak he asked a couple questions about his truck and...

that was it.three months later he called and told me we did something wrong to his air injector. the claim is totally erroneous and he should be he accountable for making such a claim.he also used some vulgar language and hung up on me when we talked on tuesday.the invoice shows what we did and also is in the name of the dealer and not his.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find his response hilarious I called a day or two after my truck got smoked he said bring it in he will fix any damages and like I said before he broke the plastic off that was melted and put cardboard in  their to replace it and wrapped it with eletrical tape his mechanic put my secondary air injector on the exhaust manifold and melted it and know he does not wanna take respnsibility for his mechanics actions saying im at fault
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It's funny how he can replace the power steering gear box unit and
then the following year inspect it knowing it's leaking and pass it? We
did talk on the phone and he sounded like a politician he talked in
circles and offered me nothing??  Regards, [redacted]