Car World II

The customer broke down over the weekend an that was unfortunate but we did get her a loaner vehicle by Monday evening which was the first available timeWe have since taken care of all the mechanic complaints the customer has made about the vehicle she had a loaner car for the entire time we worked on her vehicleShe now has the vehicle back in her procession and according to her she is happy with her vehicle We hope this resolves the complaint and the customer enjoys the use of her vehicleWe sell used vehicle and sometimes things happen in a short period of time and we always try our best to take care of the customer as fast as we possible can

The customer [redacted] put a 500.00 dollar deposit down on a vehicle which is non-refundable once approved for financing. The customer also asked us to do extra prep work to the vehicle prior to taking delivery after we got him approved and did all the extra prep work on the vehicle. Mr....

[redacted] said he did not want the vehicle. The paperwork that Mr. [redacted] signed states no refund of deposit. We will not give Mr. [redacted] his deposit back. [redacted]Managment

The customer brought her vehicle in for maintenance but instead of having my mechanic diagnosis the problem she said she knew what was wrong with the vehicle and had all herown parts to fix the vehicle. We put in the parts she provided to fix the problem she diagnosed it to have which is why the...

vehicle is still not running correctly. We are a business and we canonly do what the customer asks us to do nothing more. If the customer wishes to pick up her vehicle and pay for the labor we performed on the vehicle that is the only solution I can offer at this time. When a vehicle owner gives us the diagnosis we can not guarantee it will fix the problem because we has a professional shop have not determined the problem with he vehicle.

[redacted] Jr. bought the truck a year ago and has it financed through a bank. He took it to a shop to get it fixed and after they changed many parts including the computer the truck would not longer run. We sell vehicles and extended warranties in which [redacted] still has one on his vehicle. We...

tried to do [redacted] a favor and had a mechanic down in Waterbury one day to go over and take a look at his truck to see if there was something simple that could be done to get it running again, when we tried to contact [redacted] he was not available and the mechanic has not been back in Waterbury since. We do not have the ability to tow vehicles that is up to the customer if they wish to have the vehicle looked at they must hire a tow service. I am sorry [redacted] is having problems with his truck but we can not and will not refund his money but I would suggest going after the repair place you had the truck at that was not able to fix it instead of the dealership that tried to help you when it was already broken by another repair location.

The customer broke down over the weekend an that was unfortunate but we did get her a loaner vehicle by Monday evening which was the first available time. We have since taken care of all the mechanic complaints the customer has made about the vehicle she had a loaner car for the entire time we...

worked on her vehicle. She now has the vehicle back in her procession and according to her she is happy with her vehicle.  We hope this resolves the complaint and the customer enjoys the use of her vehicle. We sell used vehicle and sometimes things happen in a short period of time and we always try our best to take care of the customer as fast as we possible can.