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Car X Auto Service Reviews (23)

From: [redacted] [mailto: [redacted] ] Sent: Tuesday, February 24, 7:PMTo: [redacted] ***Subject: Comments and attachmentsI was offered a ride to work every time that I took my car there, and didn’t accept it after the first day, because on the first day, when I agreed to have them drive me to work, when I got picked up from work, it was so late that the manager was gone, and my car’s noise was a lot worse, and that’s why I had to return again and againThe car was also dirty with oil all over the driver’s seat and around the seat, including on the sides of the car and the center of itI told one of the mechanics that, and he apologized but I had to clean it myself—right there at their parking lot, knowing my car sounded a lot worse and I couldn’t do anything at that moment I never got to ride the car with anyone to test itIn fact, I didn’t see anyone test driving no one’s car during the other days I took my car backI mentioned that if they would test-drive the cars, we wouldn’t have this problem, and that is why I am surprised they emphasize so much on test-driving carsI noticed that the same people are there every day, and that is why they are very persistent to take people to their house or work while they “work” on the vehiclesAs far, as to the part that wasn’t available or didn’t fit—it had nothing to do with the aftermarket thingWhen I took it to another mechanic, they got the part correct part right away and fixed it at no chargeAs far as fixing the defective mounds that Car-X Auto Service installed, that’s the receipt I am attaching again on this email for the amount of $I was told by the other repair-shop that those mounds will not last very long, and I think by how my car is running, I may need to replace them again very soonI am also attaching that letter to this emailThat is why I don’t think it’s fair I spent $on mounds that I need to replace again within six months to a yearNo, I don’t want to take my car to them againI rather lose $than have them do something worse to my carI have wasted a lot of time and money, and days off work because of them If they are persistent to taking my car back to them, let it beWe can close this case, but I just want the Revdex.com to know what type of company Car-X Auto isLiars and thieves I don’t think is necessary for someone to take their car back to a shop over and over for the same thingIf this happens, that means the shop is not goodThat’s why after a few times of taking my car there, I tried other another mechanic and I saw the difference the moment I drove my car away from thereThat’s why I decided to dispute these charges due to the fact that they charge so much for something that is not worth that much, including their service Now that I recall, the second day when I took my car in and stayed there, I noticed that they had my door open for long periods of time while working on other carsI told the manager on duty but he was very busy with the customers, and he took a while to tell them not to leave the door openI literally went to the mechanics after it happened a couple times and told them to close the door because the battery was going to go lowSure enough, a few days later, I had to replace the battery—but not with themI am not going to waste more time on this and I hope that this is my last reply whether they do something or notAgain, I just want to say how bad this company isFrom what I hear from other people, it’s not only at the Huebner location, it’s all of their locationsThank-YouPlease see attachments.Attachments: 1)Letter saying I will need new mounds replaced again soon, 2)Receipts from mechanics, and 3)the receipt notes from the 2nd opinion mechanic stating mounds were not installed properly causing engine friction, and mounds' volts loose

[redacted] came to us with a complaint of his power window not working We brought the vehicle into the shop, diagnosed the problem with the power window, estimated a cost to repair the power window, presented the estimate to [redacted] ***, he authorized the repair, we did the repair, and the power window worked and is still working to this day According to the technician that did the window repair, the door also worked at the time of [redacted] ***'s departure from our establishment [redacted] ***'s employment has his car doors being opened and closed on an hourly basis Any one of his customers or himself could have created the problem with his door However, in the interest of customer service and the fact that the work we did came with a month/mile nationwide, legal and binding warranty, [redacted] ( [redacted] ) made arrangements to have the door repaired, which ended up being a cable that does not effect the power window operation This was done at no additional cost to [redacted] *** We are sorry that something non related to the repair that we did failed after we fixed the window but both window and door are working now There will be no refund provided for work that was done As for Car-X not contacting [redacted] after he filed a complaint with the corporate office, below is his final statement which does not indicate that he wanted or was asking for anything After investigating the facts of what took place, I did not feel the need to reach out to [redacted] as his last statement made it very clear what he intended on doing "Since this repair job cost me more than just the charge of $334, it also cost me two days of work, I plan never to use Carx again and also plan to tell all my friend and co-workers to avoid Carx."

All work performed by Car-X Auto Service comes with a 12 month or 12,000 mile, legal and binding, nationwide warranty.  Yourinitial complaint was for a vibration. We replaced three of four engine mounts and did not believe that the fourth engine mount was going to be necessary. We were wrong...

but did not want to charge a customer for something that may not have been needed.  You were offered a ride to work on your first visit and on your return visit but declined on both occasions.  When you didbring the vehicle back because of the warranty provided, not only did we correct the vibration problem by replacing that fourth mount at no additional charge but we also attempted to repair your new complaint of a rumbling noise at no additional charge to you.  Unfortunately, the part that we ordered to correct the rumbling noise for your vehicle did not fit due to an aftermarketexhaust that was installed at an earlier time.  This was explained to you and it was made clear that we would need more time to obtain the correct part for you. After correcting the vibration and attempting to correct the noise complaint, the store [redacted] went on a test drive with you to ensure that the vehicle was to your satisfaction in regards to the vibration problem and with the understanding that we would still need to replace the flange for the noise complaint.  At no time during the test drive or after the test drive did you express any displeasure with our service provided nor did you request a refund.  It wasn’t until after the vehicle was no longer available for us to determine if there was still a vibration problem that you simply stated "I want my money back" without allowing us an opportunity to check the vehicle for the claims you were making over the phone.  When you contacted the store [redacted], he requested that you bring the vehicle back and you did not.  When you contacted the corporate office about your problem you were asked to bring the vehicle back and you insisted that you would not.  When you attempted to dispute the charges with the credit card companies and your bank they informed you that you needed to bring it back and you did not.  You do have a warranty on the work we performed and our doors are always open to honor that warranty but we will not be refunding any monies to you for the parts and labor that we provided.

From: [redacted] [mailto:[redacted]] Sent: Tuesday, February 24, 2015 7:25 PMTo: [redacted]Subject: Comments and attachmentsI was offered a ride to work every time that I took my car there, and didn’t accept it after the first day, because on the first day, when I agreed to have them drive me to work, when I got picked up from work, it was so late that the manager was gone, and my car’s noise was a lot worse, and that’s why I had to return again and again. The car was also dirty with oil all over the driver’s seat and around the seat, including on the sides of the car and the center of it. I told one of the mechanics that, and he apologized but I had to clean it myself—right there at their parking lot, knowing my car sounded a lot worse and I couldn’t do anything at that moment.  I never got to ride the car with anyone to test it. In fact, I didn’t see anyone test driving no one’s car during the other days I took my car back. I mentioned that if they would test-drive the cars, we wouldn’t have this problem, and that is why I am surprised they emphasize so much on test-driving cars. I noticed that the same people are there every day, and that is why they are very persistent to take people to their house or work while they “work” on the vehicles. As far, as to the part that wasn’t available or didn’t fit—it had nothing to do with the aftermarket thing. When I took it to another mechanic, they got the part correct part right away and fixed it at no charge. As far as fixing the defective mounds that Car-X Auto Service installed, that’s the receipt I am attaching again on this email for the amount of  $74.95. I was told by the other repair-shop that those mounds will not last very long, and I think by how my car is running, I may need to replace them again very soon. I am also attaching that letter to this email. That is why I don’t think it’s fair I spent $999.44 on mounds that I need to replace again within six months to a year. No, I don’t want to take my car to them again. I rather lose $1000 than have them do something worse to my car. I have wasted a lot of time and money, and days off work because of them.  If they are persistent to taking my car back to them, let it be. We can close this case, but I just want the Revdex.com to know what type of company Car-X Auto is. Liars and thieves.   I don’t think is necessary for someone to take their car back to a shop over and over for the same thing. If this happens, that means the shop is not good. That’s why after a few times of taking my car there, I tried other another mechanic and I saw the difference the moment I drove my car away from there. That’s why I decided to dispute these charges due to the fact that they charge so much for something that is not worth that much, including their service.   Now that I recall, the second day when I took my car in and stayed there, I noticed that they had my door open for long periods of time while working on other cars. I told the manager on duty but he was very busy with the customers, and he took a while to tell them not to leave the door open. I literally went to the mechanics after it happened a couple times and told them to close the door because the battery was going to go low. Sure enough, a few days later, I had to replace the battery—but not with them. I am not going to waste more time on this and I hope that this is my last reply whether they do something or not. Again, I just want to say how bad this company is. From what I hear from other people, it’s not only at the Huebner location, it’s all of their locations. Thank-You. Please see attachments.Attachments:   1). Letter saying I will need new mounds replaced again soon, 2). Receipts from mechanics, and 3). the receipt notes from the 2nd opinion mechanic stating mounds were not installed properly causing engine friction, and mounds' volts loose.

I have not heard back from our customer in regards to what the other businesses involved are planning on doing to help resolve this issue.  Even though we did not diagnose all of the problems with the vehicle that was just purchased, we did diagnose legitimate problems and resolved the issues that we did find.  I urge the customer to call me with an update on where the other business's stand on this issue that Car-X did not create so we can plan our next attempt to resolve this.

[redacted] came to us with a complaint of his power window not working.  We brought the vehicle into the shop, diagnosed the problem with the power window, estimated a cost to repair the power window, presented the estimate to [redacted], he authorized the repair, we did the repair, and the power...

window worked and is still working to this day.  According to the technician that did the window repair, the door also worked at the time of [redacted]'s departure from our establishment. 
[redacted]'s employment has his car doors being opened and closed on an hourly basis.  Any one of his customers or himself could have created the problem with his door.  However, in the interest of customer service and the fact that the work we did came with a 12 month/12000 mile nationwide, legal and binding warranty, [redacted] ([redacted]) made arrangements to have the door repaired, which ended up being a cable that does not effect the power window operation.  This was done at no additional cost to [redacted].  We are sorry that something non related to the repair that we did failed after we fixed the window but both window and door are working now.  There will be no refund provided for work that was done. 
As for Car-X not contacting [redacted] after he filed a complaint with the corporate office, below is his final statement which does not indicate that he wanted or was asking for anything.  After investigating the facts of what took place, I did not feel the need to reach out to [redacted] as his last statement made it very clear what he intended on doing.
"Since this repair job cost me more than just the charge of $334, it also cost me two days of work, I plan never to use Carx again and also plan to tell all my friend and co-workers to avoid Carx."

Complaint: [redacted]
I am rejecting this response...

because: CarX admitted they could have done a better job finding the original problem and spokesman was upset thery lost added revinue thery could have obtained,  had they done a better job of diagnosing and resolving the problem. 
Regards,
[redacted]

I have been in contact with this customer and we discussed his issue in length.  We both agree that another one and possibly two other parties should be responsible for his issue and we are awaiting their response before proceeding.

We agree with Mr. [redacted] request that all further communication go through the Revdex.com.

We have been in contact with this customer and will be reinspecting the vehicle at 10AM Saturday morning.

Complaint: [redacted]
I am rejecting this response because:I am ok with prudent time for further investigation however all responses should now be through this forum so this process is not...

bypassed. I already provided each level of management and opportunity to resolve this matter at their own level and that has failed to occur. Thank you.
Regards,
[redacted]

After further investigation, Car-X and [redacted] have determined that someone cranked the vehicle without the crank pulley installed causing internal damage.  Car-X is not accepting fault for this damage but as you know, Car-X is a Texas approved AAA auto repair center and we maintain an A+ rating with the Revdex.com.  In the interest of customer service, we will agree to remove the cylinder heads and inspect the damage to verify and if the damage was caused by cranking the engine while the timing was off, we will repair the condition as needed.  This will be done with the understanding that any other conditions that may exist unrelated to the timing will not be included with the repair.

Review: 8/15/2015 Took my daughters Durango in to get checked for funny noise on front left side and to get estimate on ball joints. Got the estimate and it was approximately $2180. Asked if they gave a military discount and was told yes they did 10%. A 10% discount for military took the estimate down to $1987 and work was authorized based on this amount. Returned next day to pick up. When final bill was presented, no discount was given. The reason I was given was that they discounted the labor on the work and I wasn't charged for full amount of labor. I don't believe that the estimate was incorrect as it was extremely close to the total amount billed, $2196.75.

Since we picked up on Saturday, I looked for warranty information on parts over weekend. I was not given the information even though I asked. That's when I found posts all over concerning high markup of parts and that they get their parts from [redacted]. I checked all auto parts places online for the part number but could only find a "match" for part number at [redacted]. Needless to say that my parts total was $772.36 for $430.46 worth of parts. This is a markup of $341.90. I understand perfectly that as a way of doing business they markup some. However, I was charged $44.40 for a part that cost them $3.99. Most parts were at least double the cost to them. To me this is highway robbery.Desired Settlement: I can't pick two but would also like to have an explanation of parts charges. A billing adjustment of 10% to the card it was chaged on would be acceptable.

Business

Response:

[redacted],

My name is [redacted]. I am the [redacted] and I received your phone message yesterday and attempted to call the phone number that was on the invoice because I accidentally deleted your message without writing down the number you left. I have reviewed all the documents in question and I also spoke with [redacted]) and he assured me that he worked the discount into the price that was quoted but unfortunately for [redacted], he did not indicate anywhere on the invoice the discount that you were due. So with that being said, this obviously was an internal failure on our part that has been addressed and will not happen again. Please contact me when you have time and we will discuss how we will get you the $219.00 that you are due. Thank you. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My husband took my car for a simple window regulator replacement. They promptly fixed the problem, but my husband noticed the window would roll back down automatically after using the auto-up feature. He returned to have them take care of the new problem and was told this was a [redacted] safety feature (yet our other [redacted] and the other windows of the same [redacted] do not do this). I was furious to find this out after they had closed for the day. I [redacted] the problem and immediatly found a simple power window reset procedure. While the procedure was specific to [redacted], the need to do such a reset was common with all makes...and any "complete auto repair" shop should have known this. My husband described the employees as unprofessional and inexperienced. Aditionally, he was recommended over $1,000 worth of unecessary work, including timing belt and many other items I'd had done in the past year. There is also no informationc ocnerning a warranty of the work performed on the invoice provided.Desired Settlement: N/A

Business

Response:

Thank you for the opportunity to earn your business. In this case we obviously failed but thanks to your input, we will be able to better serve in the future. As you are already aware, as soon as I received your complaint, I took action to get all the facts and found out that we did indeed not spend enough time researching your problem that was corrected with a simple task. I do apologize for the inconvenience. I know that [redacted]eached out to you to try to resolve the issue but it is my understanding that you do not want to bring your vehicle back to us and I completely understand why.

I would like to address the other two issues that were mentioned within your complaint. The recommendations that were given were not needs but maintenance recommendations, based on the mileage, if they had not been done yet. There is no way for us to know if they had or had not been done and after speaking with [redacted] for this invoice), he assured me that it was presented in that fashion.

As for the warranty for the work performed, on my copy of your invoice in the bottom right corner, there is a paragraph that states "We appreciate your business. 12 month, 12,000 mile warranty, unless otherwise stated." If your receipt does not state that, then I would very much appreciate a phone call or email so that I may fix this problem.

I want you to know that the offer [redacted] gave you is still on the table, no strings attached, and if you chose to take advantage of that, all you have to do is reach out to me and I will set it up for you. In the meantime, if there is anything else that I can help you with, please do not hesitate to call or email me anytime. Thank you again for the opportunity.

[redacted] – office

[redacted] – fax

Review: I have disputed charges from an auto shop but the banks cannot help me because they claim that Car-X Auto Service insists that I take my car back to them to get it repaired.

Why am I going to take my car back to them when they did not fix it the 3 times I took it to them because of the same noise and vibration?

On September 4, 2014 I took my Nissan Altima to Car-X Auto Service to fix a noise and a vibration that was happening once in a while. They said that the problem was 3 engine mounds. I stayed half day waiting for the work to be completed, and then they took me to work. Later that day, when I picked up the car, it was dirty and I had to ask them for a cleaning solution to clean it up myself at their parking lot. When I turned it on, there was a loud rumble and an ongoing vibration. They couldn’t do anything because the store [redacted] was gone and they said to take it back the next day to see why it sounded worse! Obviously there was no test drive as what another [redacted] said when he saw my dispute.

On September 5, 2014, I took my car again to fix the original problem, and what they messed up! This time I stayed the whole day waiting until it was ready. I missed a day and a half of pay—a loss of over $100.00. The store [redacted] said they now had to replace the other engine mound, and the 3 engine mounds they had installed the day before because they were defective! When I drove it away from the auto shop that day, it was better but I still heard a noise so I took it back about an hour later and they told me it was an oxygen flange. They ordered the part from the dealer, but when it came in, it did not fit so I left the shop again without getting another problem fixed.

The following week, I took my car to Hi-Tech Automotive for an inspection, because something wasn’t right; the noise and some vibration were still there. They told me the mounds were not installed properly and some volts were loose. They fixed the problem and the car was back to normal. The noise and vibration were gone.

Car-X Auto Service charged me $999.44. I paid $299.44 from my debit card and $700.00 from a credit card. I would like to get at least half of this money back for all the trouble it has caused me, and because it was a poor service that wasn’t done properly and I had to spend more money at another shop to get all these problems that were caused by Car-X Auto Service fixed. I’ve disputed it twice with the credit card company and my bank, but they could not do anything since the [redacted] at Car-X Auto says it’s under warranty and I can get $100 store credit. (Not even the amount I lost from my day and a half off work to take my car to this shop). I have made it clear to everyone I do not want to take my car back to Car-X Auto Service because of the bad experiences I’ve had with them.

I would like to get half of my money back because it is not fair to pay $999.44 for defective engine mounds that were installed twice within two days, and yet they were not put in correctly, and I had to pay more money to another auto shop to get it fixed. I have all my receipts, including a letter that Hi-Tech Automotive wrote on what they saw when my car came to them. I provided all this proof to the banks for the disputes, but it they did not cared. That is why I am writing to the Revdex.com to see how you can help me recover my money back. It is not fair for these companies to be doing this to people.Desired Settlement: As you can understand, I do not want a store credit or return to any of their store shops again. Please send me a refund check. I have all my receipts and the other mechanic's receipts and letter if needed. It has been an inconvenience because I received 2 occurrences at work for missing work, which is still affecting me at work, and I did not get paid for that day and a half missed. In addition, I had to take my car to another mechanic to get if fixed, and pay more money. I also think that for 3 engine mounds, $1000 is alot of money. They ended up breaking the next day, and when I returned to Car X Auto Service, they had to replace not the same 3, but all 4 mounds now because the 3 they had put were defective. Not to mention when I picked it up the first day, the car was left dirty and I had to clean it myself at their parking lot.

I do not want to hear from them again, just my money back. I paid $ 299. 44 from my debit card, and $700.00 from the credit card they financed. Thank You.

Business

Response:

All work performed by Car-X Auto Service comes with a 12 month or 12,000 mile, legal and binding, nationwide warranty. Yourinitial complaint was for a vibration. We replaced three of four engine mounts and did not believe that the fourth engine mount was going to be necessary. We were wrong but did not want to charge a customer for something that may not have been needed. You were offered a ride to work on your first visit and on your return visit but declined on both occasions. When you didbring the vehicle back because of the warranty provided, not only did we correct the vibration problem by replacing that fourth mount at no additional charge but we also attempted to repair your new complaint of a rumbling noise at no additional charge to you. Unfortunately, the part that we ordered to correct the rumbling noise for your vehicle did not fit due to an aftermarketexhaust that was installed at an earlier time. This was explained to you and it was made clear that we would need more time to obtain the correct part for you. After correcting the vibration and attempting to correct the noise complaint, the store [redacted] went on a test drive with you to ensure that the vehicle was to your satisfaction in regards to the vibration problem and with the understanding that we would still need to replace the flange for the noise complaint. At no time during the test drive or after the test drive did you express any displeasure with our service provided nor did you request a refund. It wasn’t until after the vehicle was no longer available for us to determine if there was still a vibration problem that you simply stated "I want my money back" without allowing us an opportunity to check the vehicle for the claims you were making over the phone. When you contacted the store [redacted], he requested that you bring the vehicle back and you did not. When you contacted the corporate office about your problem you were asked to bring the vehicle back and you insisted that you would not. When you attempted to dispute the charges with the credit card companies and your bank they informed you that you needed to bring it back and you did not. You do have a warranty on the work we performed and our doors are always open to honor that warranty but we will not be refunding any monies to you for the parts and labor that we provided.

Consumer

Response:

From: [redacted] [mailto:[redacted]] Sent: Tuesday, February 24, 2015 7:25 PMTo: [redacted]Subject: Comments and attachmentsI was offered a ride to work every time that I took my car there, and didn’t accept it after the first day, because on the first day, when I agreed to have them drive me to work, when I got picked up from work, it was so late that the manager was gone, and my car’s noise was a lot worse, and that’s why I had to return again and again. The car was also dirty with oil all over the driver’s seat and around the seat, including on the sides of the car and the center of it. I told one of the mechanics that, and he apologized but I had to clean it myself—right there at their parking lot, knowing my car sounded a lot worse and I couldn’t do anything at that moment. I never got to ride the car with anyone to test it. In fact, I didn’t see anyone test driving no one’s car during the other days I took my car back. I mentioned that if they would test-drive the cars, we wouldn’t have this problem, and that is why I am surprised they emphasize so much on test-driving cars. I noticed that the same people are there every day, and that is why they are very persistent to take people to their house or work while they “work” on the vehicles. As far, as to the part that wasn’t available or didn’t fit—it had nothing to do with the aftermarket thing. When I took it to another mechanic, they got the part correct part right away and fixed it at no charge. As far as fixing the defective mounds that Car-X Auto Service installed, that’s the receipt I am attaching again on this email for the amount of $74.95. I was told by the other repair-shop that those mounds will not last very long, and I think by how my car is running, I may need to replace them again very soon. I am also attaching that letter to this email. That is why I don’t think it’s fair I spent $999.44 on mounds that I need to replace again within six months to a year. No, I don’t want to take my car to them again. I rather lose $1000 than have them do something worse to my car. I have wasted a lot of time and money, and days off work because of them. If they are persistent to taking my car back to them, let it be. We can close this case, but I just want the Revdex.com to know what type of company Car-X Auto is. Liars and thieves. I don’t think is necessary for someone to take their car back to a shop over and over for the same thing. If this happens, that means the shop is not good. That’s why after a few times of taking my car there, I tried other another mechanic and I saw the difference the moment I drove my car away from there. That’s why I decided to dispute these charges due to the fact that they charge so much for something that is not worth that much, including their service. Now that I recall, the second day when I took my car in and stayed there, I noticed that they had my door open for long periods of time while working on other cars. I told the manager on duty but he was very busy with the customers, and he took a while to tell them not to leave the door open. I literally went to the mechanics after it happened a couple times and told them to close the door because the battery was going to go low. Sure enough, a few days later, I had to replace the battery—but not with them. I am not going to waste more time on this and I hope that this is my last reply whether they do something or not. Again, I just want to say how bad this company is. From what I hear from other people, it’s not only at the Huebner location, it’s all of their locations. Thank-You. Please see attachments.Attachments: 1). Letter saying I will need new mounds replaced again soon, 2). Receipts from mechanics, and 3). the receipt notes from the 2nd opinion mechanic stating mounds were not installed properly causing engine friction, and mounds' volts loose.

Review: I took in my car for an oil leak and over heating. The vehicle still does both after paying about $4000.00 to remedy the problem. Now they say I need to pay more to remedy the problem the correct way after misdiagnosing the problem initially. Expect them to say the warranty expired. I contacted them via phone and email while still under warranty. I took the car to the Huebner location to show them it was still leaking oil. They said it was not leaking when it was. So I took it to a different CarX, the one on Culebra. They confirmed it was still leaking. And while I was there I had them check the car for overheating. They did work on the car and was still overheating after I had paid. Now they're saying it was something else that was causing overheating and wanted me to pay more. They misdiagnosed the problem initially. I was made to pay for something that wasn't causing the overheating. Additionally, at the Huebner location they had to remove the engine to try to repair the leak. When they re-installed the engine, I was missing bolts here and there and lights on my dashboard kept popping on. Please help.Desired Settlement: A refund for services I did not receive.

Business

Response:

Some of the claims on this complaint are completely false. Some of the claims are true but have been explained to [redacted]. Please see the attachment that has our email chain conversation from start to finish which is in order from top to bottom. As you will see within the email chain, I encouraged [redacted] to bring the vehicle back but he chose not to until it was too late. I have also offered [redacted] a very large sum of money towards the repair that will be required and he has refused that offer up to this point. Our position in this matter remains the same.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

Car-X just admitted some of the claims were RIGHT.

I did take my car back and was told it was not leaking oil when indeed it was! So subsequently I took my car to a different Car-X and the oil leak was confirmed! They offered

to repair the problem but CarX required an ADDITIONAL substantial fee! Why should I be charged again for something I already paid for? Thank You.

Business

Response:

Some of the claims were accurate but the time frame in which [redacted] chose to respond was not within the warranty period. Our offer is still on the table.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sorry for the delay. My mom and brother were in a major car accident. Thank God they're ok. I was a little sidetracked. Now back to business. Again, their offer on the table includes another significant payment, well this is the issue. I had already paid $4000.00 for absolutely no improvement . Now the sticking point where I am seeing is the time frame of warranty. Currently I am collecting all evidence and documents that show that I indeed respond within the warranty time period. Expect follow up shortly. Thank You.

Regards,

Review: Hello,

I had this issue with Car-X located at [redacted]. On Saturday 04/19/2014 I went to check for my AC performance check with them.

After inspecting the Car which is [redacted] Civic 2007 LX model they told me that it was low on refrigerant and a leakage in valve, They charged me $121 aprox.for the whole work.

On Tuesday 04/22/2014 I switched my AC on while driving back from my office and found out that it was not at all cooling,So I drove back to their garage again and asked them to have a look at that.

When I came back again after an hour and asked for the status, I come to know that they were not able to start the Car and the Store [redacted] was sitting inside the card and searching some of the car forums for unlocking the car security system or reprogramming the keys. I asked him about the issue and he said that the green security key signal was flashing on dashboard and car can't be started.

I asked him how did it happen and he said he had no idea about this and he is trying to find out from the internet.

I could certainly see that the jumper cables was plugged in into my battery.After a while struggling for quite sometime he come back to me and said if I had spare key for the car.

I asked my wife to come to the location with the spare key but the Car was not even started with that too.

I was asked to tow the car to nearest [redacted] service centre which I did the next day. After [redacted] Service inspected the car I come to know that that Immobilizer and ECU unit was crashed.

1. ECU $595.63

2. [redacted] IMMOBI $132.53

They provide me a total estimate of $1098.44 including the parts and labour. When I discussed this with Car-X store [redacted] about this expense he denied to bear the charges providing the explanation that they did not done the work regarding that and it is not their fault.

My question is if the Car comes into their facility in running condition and once they messed up with it and now not restarting, Who should be held liable for it.

I have read some forums and talked to [redacted] customer support and they have agreed that If you connect the jump leads to the battery with the key in the ignition, the immobiliser scrambles and shuts down,

meaning that Mr [redacted] needs to plug his computer into the car to get it started again.

1. Who should pay for the this service ?

2. Car was in driving condition when it came to the Car-X facility.

3. Never had this or any related issue in last 8 years.

4. This car has a service history maintained with [redacted] and [redacted].

5. The actual issue was not even fixed and they introduced the new issue.

6. I have been talking to their [redacted] and Area [redacted] but nothing happened its very frustrating.

Thanks [redacted]Desired Settlement: 1. Car-X should take care of this repair service and should issue either the check to [redacted] Service Center located at Round Rock or they should credit me the money which amount to

$1098.44.

2. They should also refund me the repair for the AC which thay have failed to do which amount to $121 aprox.

Business

Response:

We regret the unpleasant experience at our Car-X store in Round Rock, Texas and can only deal with the situations based on the facts at hand. When the car was brought in to our service center on 4/22/14 complications began with the factory installed security system. Checking the vehicles' air conditioning system would not make this problem occur. We verified this with a [redacted] Dealership, namely Round Rock Auto Group on 4/24. Their invoice (#[redacted]) clearly indicates that there was no evidence of any prior service or repair causing the issue with the security system.

Again, we apologize for their unpleasant experience and understand their frustration with the coincidence that led to their vehicles failure at our store.

Sincerely,

Car-X Associates Corp

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This line MESSAGE FROM BUSINESS: When the car was brought in to our service center on 4/22/14 complications began with the factory installed security system.

This is not true else I would have had the same issue at least in past. I came drove in my car into Car-X garage and it only started after you tried to start my car even after the security code lock turned on which crashed the computer further, If you would have stopped in the first instance it wouldn't crashed the computer altest.

Sincerely,

Car-X Associates Corp

Regards,

Business

Response:

We are sorry they are unhappy with our last response. A third party was not able to substantiate the mechanical merits of the complaint. All we can do is rely on the documentation at hand and the information supplied to us by a factory certified [redacted] dealership. Once again, we our sorry for the unfortunate experience with their vehicle. At this time, we consider the matter closed. We will be more than happy to re-examine our position if new or additional information becomes available.

Review: I took my vehicle there to get an alignment, at which point it was discovered that the shocks and springs needed to be replaced. They werent able to locate a labor rate, due to the fact that its a 1981 Delorean, so the service advisor and mechanic went out to the vehicle and consulted on a rate. They quoted me 3.5 hours. I ordered the parts, and dropped the car off for an appointment on Thursday 07/31/2014.

That afternoon, they called to tell me that the car was not going to be ready, and that I needed lower ball joints. This call was placed at around 4:45 in the afternoon, which didnt leave me enough time for ground shipping from Houston. I had the parts overnighted to arrive on 8/1/14 from Illinois.

8/1/14 I received a call from the [redacted], who started grilling me on the labor rates THEY quoted. It was convenient that the service writer I dealt with was recently terminated, and the one that took over was off for the day. He said, "sorry, its way more labor than we quoted." I stated what I was quoted and he told me they would put the car back together with the bad shocks and I needed to pick it up.

This experience is consisitent with other reviews from prior customers.Desired Settlement: I want my parts installed and the job completed as agreed.

Business

Response:

This has been resolved. All the work that [redacted] was quoted was completed at no charge.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: further damage occurred to my frame and lower control arm. The [redacted] received specific instructions to support the lower control arm during shock replacement, and this was disregarded.

Regards,

Business

Response:

All repair procedures were followed, supervised, and witnessed. This vehicle was recently purchased by the customer and is over 33 years old. The customer supplied pictures clearly show years and years of severe oxidation. The customer has received all repairs at no charge and signed and authorized us to complete the work as stated on the invoice. This will be our final position regarding this matter as the customer has indicated his intent to pursue legal action.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is an unacceptable reply. The business obviously has a track record of damaging people's vehicles, as evidenced by the photos of the truck falling off the lift. The obvious disdain for the customers vehicles is clear in the way they transact themselves.

Legal action is evidently clear seeing that they would not reply directly to my concerns.

Regards,

Review: On April 10th, I took my 2004 Buick Rendezvous for a "flush." I explained to [redacted] that I just had a new radiator put in the November/December time frame and it was now over heating. The guy who put it in said it needed a flush. They suggested I change a belt, the water pump, and the thermostat, as well. I signed off on the work performed; oil change, courtesy battery check, flushing the cooling system, a new water pump, and a new thermostat totaling to $542.15 Invoice #85603. The very next day, April 11th, the car over heated on the way to work. I called CarX and spoke to Geno and told him it was overheating and I'm on my way in. I work in the same shopping area so I was able to drop it off the whole day. I picked it up at 18:22 pm on April 11th and was told that the mechanics could not recreate the overheating and that it was probably the sensor. Invoice # 85638 Service comments read:"Vehicle sensor indicates running slightly above normal operating temperature. Verified vehicle is operating at correct temp, fans turning on at 227 degrees. Sensor will indicate running warmer until PCM is reprogrammed." I asked if this was OK to drive without reprogramming and was told yes because its not really overheating $0.00 Charge for this visit. I drove the car with the sensor coming on and off several times for about a month. On May 12th, the sensor was on and the car died at a stop light on my way to work. I was able to restart the car and pull over. I called CarX and spoke to [redacted], he sent a driver to come get me and bring me to work. He called a tow truck to pick up my car. Again, I was told the the mechanic could not recreate the overheating and that it was the sensor. I was given a loaner car to drive so they can run more tests. I picked up my car on May 14th, Invoice #86719 Service Comments read: "Vehicle over heated and is being towed from [redacted] customer will need to have PCM re programmer to correct temp. control. " charge $121.23 for tow and a radiator cap. On May 19th, my car over heated again, and I had to pull over on I10 & 410. I tried to call CarX but they were already closed. I made it home after pulling over 2 more times. I did not have to work the next day so I didn't drive. The morning of May 22nd I took it back in, cruising into the parking lot hot. I took my car into CarX and left it with [redacted] to "flush it" again. I picked up my car car on May 22nd, Invoice #86311 service comments:"second coolant flush on this car. Vehicles system has a bad dexcool breakdown throughout the cooling system" charge $172.85. [redacted] stated that it would need another flush, but I can bring it by and he will run water through the hoses, which he did the next day. On May 26th, it overheated again. [redacted] personally called me this time. I dropped my car off with [redacted]. I received the loaner car for a few days, On May 28th, the loaner car's tire popped. I carefully drove it to my house since there was not a spare or a jack in the car. I called Carx the next morning and spoke to [redacted]. They had a tow truck pick up the car. They did not offer another car. My boss picked me up for work on the 29th and my sister in law took me to work on May 30th. The afternoon of May 30th I got my car back from [redacted], and he said that they ran two cylinder block tests that came back negative but they changed the cooling fan, Invoice #86439. This invoice is different because it is a copy of the original Invoice #85603, but he added a cooling fan that increased the original total from $542.15 to reflect $642.15. To me, this is false recording since now it looks like they did the cooling flush, water pump, thermostat, and cooling fan all at the same time. [redacted] also stated that I shouldn't have to come back unless I needed an oil change. On June 7th, I took my car in again. I picked it up the same day from [redacted], who said they do not know what it is, but it could be the heads and stated "You should save up for that because the labor alone is $1700." I left and called [redacted] and asked for the owner's, [redacted], number. He gave me [redacted]'s number and I called and left a message that this is unacceptable. To go from a coolant flush to a blown heads, when his mechanics told me it was the sensor to begin with. I told him he need to get a hold of me to take of this. [redacted] called me on June 10th and had me bring the car back in. I took the car in and later that day I went to check on it and was given a new receipt and was told to sign it by [redacted]. Invoice #86629 Service Comments:"Customer took vehicle without proper diagonsis being completed, and against advice continued use will cause further engine damages vehicle failed cylinder block test. we recommended to replace the gaskets and machine the heads or to replace the engine." Total estimate $4,674.58. This is the first time they ever mention replacing the engine or that it failed the cylinder block test. I asked what I was signing and was told that I was picking up the car against advise because they have not finished their diagnostics. I asked [redacted], "so whats wrong with it" He said," its your heads. we told you its your heads." Then, he handed me my keys. I received a called from [redacted] June 11th to discuss the car. I called back and left a voicemail. He called back on June 12th left another voicemail. We spoke later on June 12th, at that point I took my car to another mechanic who knows GM cars. As I was speaking to [redacted] we went over each invoice and what happened. He stated that he didn't know why I was charge for another flush or a tow since the problem was never fixed. He offered to put all the money I have spent so far into fix the heads as long as no one else works on it. I told him I was having another mechanic check the car and I will think about his offer. The mechanic at Bullfrog motors on Bandera Road checked the car and stated,"I don't know what the problem was before but right now it is your intake gasket." I called [redacted] back to discuss this on Friday the 13th. I have not heard back from [redacted]. Monday, came and went and [redacted] still had not called me back. So, I went ahead and had Bullfrog Motors fix my car on Tuesday, June 17th. I still haven't heard back from [redacted] at CarX and today is Sunday, June 22.Desired Settlement: I would like to receive a cash or check refund for the towing and the radiator cap Invoice #86179 $121.13, the second coolant flush Invoice #86311 $172.85, the cooling fan $100.00 difference on invoice #86439, and the repairs to fix what lead up to replacing the intake gasket $649.25 total refund of $1,043.23. Or full refund of all invoices, total $936.23.

Business

Response:

All work done on the vehicle related to this complaint comes with a 12 month or 12,000 mile legal and binding nationwide warranty and all work performed was required to determine if any further problems were present.

After repairing an obvious coolant leak coming from the water pump, we attempted and were unsuccessful, on three different occasions, in recreating the overheating problem that the customer claimed to be having. We were able to determine on the fourth visit that the engine failed a block test, which it had not on two of the previous visits. We are willing to repair what is now known to be a problem with the cylinder heads for a fee, but we will not be refunding any money for work that was absolutely required on the first visit to determine if there were any other problems. We may be able to apply some of the money spent toward the needed repair if done in our facility.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] called and tried to resolve this matter and in doing so agreed that CarX did not fix the original problem and should not have charged for the tow, second coolant flush, or the cooling fan. Once [redacted] realized I was having CarX's work checked by another mechanic CarX became unresponsive. I called on July 3rd and tried to speak to [redacted] again since I had not received a call back from my June 13th voicemail but he was not there and [redacted] was on the other line and was going to call me back, I'm still waiting. I would like a refund for the tow, the second coolant flush, and the cooling fan.

Regards,

Business

Response:

Car-X repaired what was necessary at the time the vehicle was presented to us. Underlying issues which we were unable to detect until the final visit caused the problems that were presented to us. In an effort to resolve this matter, Car-X is willing to refund the amount of $300.00. I have attached a final release and settlement that must be signed, notarized, and returned to a location of mutual interest to exchange for the check. This will be our final position and offer on this matter. Please advise on where and when you would like to exchange the release for the check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The Final Release and Settlement Agreement has been signed and notarized and I am ready to receive payment from Mulwani LLC dba Car-X Auto Service in the amount of $300.00 in the form of a check on Monday, July 21st, 2014 by personal pickup by [redacted] at the West Ave location between the hours of 1-2pm.

Regards,

Review: I had my Jeep repaired at this Car-X auto store. The [redacted] failed to do a scan and/or diagnostic of vehicle prior to proceeding with issue. It was a sensor problem. He went with an old invoice from another store location that had been done several months before. They replaced my Throttle Position Sensor (TPMS) because my check engine light had gone on. I was also suppose to have an oil change with promotion for tire rotation and wiper blades. The technician broke my key to my wheel locks to start off with. The store denies this of course. Manager told me to buy new locks and he would replace them at no charge. That was on a Wednesday 12-18-13. I did buy them, but on Friday two days later the person on duty ([redacted]) wanted to charge me $70 to break locks. The check engine light had turned on again so I had to go back and see why the light went on again. The person on duty that day [redacted] got mad when I told him to either run a scan/diagnosis at no charge since they failed to do so the first time. He said not free! I then asked for a full refund he said no!! He then told me to leave the store and I refused. I wanted some remedy to my vehicle as I paid for these supposedly done repairs. He called cops. I spoke with cops they said it was a civil matter. They advice me to complaint to Revdex.com and even an attorney. I continued seeking resolution to have my Jeep fixed properly. All the different [redacted]s refused to cooperate with me giving me bad attitude and ugly service. They refused to refund my money so I could go elsewhere. Now they are asking me to take it in so they could check vehicle. I lost trust in this store CAR-X. They have rude people working there. I am very disappointed that they called the cops. I'm also embarrassed. I just want a refund period.Desired Settlement: I would like my refund back. I do not trust them anymore. I paid $205.22 for no service. If that is IMPOSSIBLE then I want them to pay someone else to have the Throttle Position Sensor replaced and run a scan first.

Business

Response:

It is my understanding that Mr. [redacted] has spoken to [redacted]) and has agreed to allow us to perform a full / pinpoint diagnostic, that has not been done up to this point and which is normally a $85.00 fee, AT NO CHARGE, to determine if the throttle position sensor is defective or if there is an underlying issue. This is suppose to be done on Friday the 27th around lunchtime according to Mr. [redacted]. If this infomation is not accurate, please let me know and we can move forward with Revdex.com procedures. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the issue will not be completely resolved. What still remains after the no cost scan/diagnostic is to re-install another throttle position sensor like [redacted] told me no matter if the underlying issue is something else since they failed to perform scan at onset of repair. Then we have the unresolved issue of [redacted], who [redacted] agree to discipline and has yet to do so. I know this latter issue is a separate matter but none-the-less needs resolution too.

Regards,

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Description: Auto Repair & Service

Address: 915 Il Route 22, Fox River Grove, Illinois, United States, 60021-1904

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