Cara Mia's Delicatessen

From: < [redacted] @***.com> arial, sans-serif;">Date: Wed, Dec 16, at 7:PMSubject: complaint # [redacted] To: [redacted] @myRevdex.com.org, [redacted] @myRevdex.com.org Dear [redacted] , I received a letter from the Revdex.com about complaint # [redacted] on Tuesday November about this matterI called your offices on three separate occasions and I did get a phone call back from you on the week of December 1stIn that conversation I went over this matter with you how we have no proof that this event occurred or didn't occur When Cara spoke to this person she gave her a date When my wife went to look for the gift card /receipt neither were in that days receipts When my wife told her about it she said that it was another dateAgain my wife looked and nothing was found The customer stated that a cashier said that they remember putting it in the drawer but everyone working that night told us they don't remember anything like this If I was using a gift card I would make sure I knew how much it was for, so I had enough to cover my bill or extra money on meMy wife and I had to leave the night that she is stating on this complaint to attend a function for our daughter so we have to go by what is told to us We have been in business for years and we have seen al sorts of things happen in that time so our guard is up all the timeThat being said we offered her a $credit at the storeNow I received this letter/complaint from your company stating she has received nothing from us and that she doesn't want to come back to the establishmentAs I told you on the phone we issued her credit but she doesn't want it as I found out in your letter to us At this point I have no idea what to do with matter Regards, Christopher *L [redacted] Owner/Cara Mia's Inc [redacted] @***.com

From: arial, sans-serif;">Date: Wed, Dec 16, at 7:PMSubject: complaint #***To: ***@myRevdex.com.org, ***@myRevdex.com.org
Dear ***,
I received a letter from the Revdex.com about complaint #*** on Tuesday November about this matterI called your offices on three separate occasions and I did get a phone call back from you on the week of December 1stIn that conversation I went over this matter with you how we have no proof that this event occurred or didn't occur. When Cara spoke to this person she gave her a date. When my wife went to look for the gift card /receipt neither were in that days receipts. When my wife told her about it she said that it was another dateAgain my wife looked and nothing was found. The customer stated that a cashier said that they remember putting it in the drawer but everyone working that night told us they don't remember anything like this.. If I was using a gift card I would make sure I knew how much it was for, so I had enough to cover my bill or extra money on me.. My wife and I had to leave the night that she is stating on this complaint to attend a function for our daughter so we have to go by what is told to us. We have been in business for years and we have seen al sorts of things happen in that time so our guard is up all the timeThat being said we offered her a $credit at the storeNow I received this letter/complaint from your company stating she has received nothing from us and that she doesn't want to come back to the establishmentAs I told you on the phone we issued her credit but she doesn't want it as I found out in your letter to us. At this point I have no idea what to do with matter
Regards,
Christopher *L***
Owner/Cara Mia's Inc.
***@***.com

From: *** ***Date: Wed, Jan 20, at 11:AMSubject: Revdex.com ComplaintTo: "***@myRevdex.com.org" ***, *** *** filed a complaint with the Revdex.com against Car Mia’s in Dunmore, PaCara Mia’s refunded *** *** the $in questionThe Revdex.com# ***The business asked me to contact the Revdex.com when it was resolvedI closed the case today and sent the $check to *** *** in the mail today. Thank you, *** ***Office of Attorney GeneralScranton Office*** *** ***Scranton, PA

From: *** ***
Date: Wed, Jan 20, at 11:AMSubject: Revdex.com ComplaintTo: "***@myRevdex.com.org"
***,
*** *** filed a complaint with the Revdex.com against Car Mia’s in Dunmore, PaCara Mia’s refunded *** *** the $in questionThe Revdex.com# ***The business asked me to contact the Revdex.com when it was resolvedI closed the case today and sent the $check to *** *** in the mail today
Thank you,
*** ***
Office of Attorney General
Scranton Office
*** *** ***
Scranton, PA

From: Date: Wed, Dec 16, at 7:PMSubject: complaint #***To: ***@myRevdex.com.org, ***@myRevdex.com.orgDear ***, I received a letter from the Revdex.com about complaint #*** on Tuesday November about this matterI called your offices on three separate
occasions and I did get a phone call back from you on the week of December 1stIn that conversation I went over this matter with you how we have no proof that this event occurred or didn't occur. When Cara spoke to this person she gave her a date. When my wife went to look for the gift card /receipt neither were in that days receipts. When my wife told her about it she said that it was another dateAgain my wife looked and nothing was found. The customer stated that a cashier said that they remember putting it in the drawer but everyone working that night told us they don't remember anything like this.. If I was using a gift card I would make sure I knew how much it was for, so I had enough to cover my bill or extra money on me.. My wife and I had to leave the night that she is stating on this complaint to attend a function for our daughter so we have to go by what is told to us. We have been in business for years and we have seen al sorts of things happen in that time so our guard is up all the timeThat being said we offered her a $credit at the storeNow I received this letter/complaint from your company stating she has received nothing from us and that she doesn't want to come back to the establishmentAs I told you on the phone we issued her credit but she doesn't want it as I found out in your letter to us. At this point I have no idea what to do with matter. Regards, Christopher *L***Owner/Cara Mia's Inc. ***@***.com

I am rejecting this response because: I don't find it necessary for me to respond to his attorney with any further correspondence or documentation other than what has already been established within this complaintFor the record, I contacted the PA Attorney General’s office on 12/11/AFTER receiving notice from the Revdex.com on the same date that, and I quote, “our requests have been ignored”And on the Revdex.com’s advice that; “If you do not hear back from us, it means that our attempts at conciliation have been exhausted and you may wish to contact an attorney or your local or state office of consumer affairs to pursue the matter further.” At that juncture, I had no other recourse to resolve the matter than to contact the AttyGeneralIt wasn’t until 12/16/that a representative from Cara Mia’s finally responded in writing to the Revdex.comAll this is clearly documented within the Revdex.com complaint as well as the complaint to the Bureau of Consumer ProtectionAs stated in my original complaint to the Revdex.com, and I have stated all along through this process, I'm willing to accept the credit and have this matter closedThat includes closing the complaint filed with the PA Attorney GeneralIt appears the reluctance to resolve this issue lies with Cara Mia’s in that it has taken them days to give their latest belated responseI certainly wish to bring this matter to a closeAs I stated before in my last correspondence, if they actually mail the $credit via certified mail to the Revdex.com, and then, the Revdex.com can forward it to me, it will prove that they really want this issue resolved as much as I doThen, after receiving the credit, I will respectfully contact the PA Attorney General and inform them that the case has been resolved through the Revdex.comThis response should suffice for the request for "something in writing"