Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com Ms [redacted] responded to an online advertisement for our Volvo CXand customer visited our store on wednesday XX-and was offered the opportunity to purchase our Volvo XCat that time, several timesIt was also explained to Ms [redacted] that without any payment or contract that the vehicle would still be offered for saleCustomer declined to purchase, leave a deposit, sign a contract, or in any other way try to finish their deal on wednesday 03-12-Ms [redacted] did request we provide them with a complete purchase order so they could explore their own finance arrangements, which dealership complied withOver the next two days, customer was in contact with their salesperson [redacted] expressing interest in purchase our Volvo XC90, even requesting additional documentation be faxed to their own lender, which we fully complied withOn saturday 03-14-15, a different customer responded to the same online advertisement and chose to purchase the volvo XCsight unseenSince our dealership did not have any payment or contract of any kind with Ms [redacted] , we sold it to the customer on saturday 03-14-As to the mechanical condition of the Volvo XC90, absolutely no representations were made of any kind, vehicle was disclosed as being sold in 'and shown' condition, and free carfax reports were not only made available at time of purchase, but freely available for public viewing on our dealership website as well as numerous other websites such as cars.comMs [redacted] certainly had ample information to make an informed decision, and dealership specifically refutes to allegation that our business is 'untrustworthy' in any way at all Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a completely inaccurate response and a down right lieIt was NOT explained to us that the vehicle was still available for sale, even when it was sent off for repair due to US requesting it as part of the sale and agreementAt no point in this transaction were we told that we didn't sign a contractWe sat down to purchase the car and assumed the salesman would present us with the proper paperworkWe honestly have no idea what their used car contract is then? There was no need to "explore" our financing arrangements, all we needed to do was fax our contract with the sale amount to our bank, so that we could issue a check to the dealerThe dent repair was in our purchase agreement, to be fixed before pick upWhy would a dealer go ahead and have the dent fixed if they wernt selling the car to us? Over the next few days we were not in contact "expressing interest" still, we were in contact checking on the status of the repair and getting info our banker needed to issue the checkOur own banker even spoke with themOur bank agreed that the paperwork we signed with the dealer was the paperwork that they always receive from customers/dealers in IL, when purchasing a carIt was embarrassing and very time consuming going back to our bank to have our entire loan cancelled because of thisWe are not the only ones who are baffled by this transactionThe dealer totally disregarded the hassle on our end because of their bad business practicesThis ordeal actually cost us money because we had to pay on the interest that occurred from the time the check was issued, until it was cancelled To top this situation off, after speaking with the general manager finally, and being told by himself that we could look at another used car on the lot and he would personally work with us and come to a deal for all of our hassleAs I stated before, I left days worth of voicemails on his direct number, letting him know we were interested in another car they hadTo this day, NEVER heard back from himSo again, more liesWe assume the offer by him was just a lie so he didn't have to deal with us that dayNothing was even said about it in his response to our complaintLooking back, this dealer should of been red flagged after the first minutes of meeting with our salesman while looking at the car and he literally almost picked a fight with us saying that "all used cars have dents and scratches, you need to not have such high standards." NO, I'm sorry but that is a lieCompletely unprofessionalWhen we're spending thousands of our hard earned money on a car, we have a right to want a decent car and not be harassed over our "standards" I only wish we had seen this dealers C- Revdex.com rating ahead of timeBased on reviews from others that have attempted to deal with them, we are not the only ones upset with their business practicesThere seems to be a trend over the same issues, so now we know it's not just us I will therefore standby with my original comment of being untrustworthyEven though this situation occurred, we are incredibly happy we did not give this dealer any of our moneyNo customer deserves to be treated this wayWe are completely happy with the dealer we ended up choosing after [redacted] 's and now have an amazing new car Final Business Response / [redacted] (4000, 11, 2015/04/20) */ We expressed our regret over the situation to the customer numerous times, but the facts are corroborated by three separate dealership employees that the customer was offered the opportunity to purchase the car during their initial visit and were encouraged to take delivery of the vehicleThe customer declined on the basis of obtaining their own financingThe customer did not leave any deposit of any kind, no money changed hands, and the vehicle was NOT secured by any finance contractFurther, it was explained during the customers first visit that without any deposit or finance contract, the vehicle was still available for saleWe regret that another customer purchased the vehicle before Ms [redacted] could return to complete their purchase, and have apologized several times Regarding the offer to help find another vehicle, the customer expressed to us that she would not be interested in pursuing a purchase with our organization so we did not pursue the matter ourselves
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com Ms [redacted] responded to an online advertisement for our Volvo CXand customer visited our store on wednesday XX-and was offered the opportunity to purchase our Volvo XCat that time, several timesIt was also explained to Ms [redacted] that without any payment or contract that the vehicle would still be offered for saleCustomer declined to purchase, leave a deposit, sign a contract, or in any other way try to finish their deal on wednesday 03-12-Ms [redacted] did request we provide them with a complete purchase order so they could explore their own finance arrangements, which dealership complied withOver the next two days, customer was in contact with their salesperson [redacted] expressing interest in purchase our Volvo XC90, even requesting additional documentation be faxed to their own lender, which we fully complied withOn saturday 03-14-15, a different customer responded to the same online advertisement and chose to purchase the volvo XCsight unseenSince our dealership did not have any payment or contract of any kind with Ms [redacted] , we sold it to the customer on saturday 03-14-As to the mechanical condition of the Volvo XC90, absolutely no representations were made of any kind, vehicle was disclosed as being sold in 'and shown' condition, and free carfax reports were not only made available at time of purchase, but freely available for public viewing on our dealership website as well as numerous other websites such as cars.comMs [redacted] certainly had ample information to make an informed decision, and dealership specifically refutes to allegation that our business is 'untrustworthy' in any way at all Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a completely inaccurate response and a down right lieIt was NOT explained to us that the vehicle was still available for sale, even when it was sent off for repair due to US requesting it as part of the sale and agreementAt no point in this transaction were we told that we didn't sign a contractWe sat down to purchase the car and assumed the salesman would present us with the proper paperworkWe honestly have no idea what their used car contract is then? There was no need to "explore" our financing arrangements, all we needed to do was fax our contract with the sale amount to our bank, so that we could issue a check to the dealerThe dent repair was in our purchase agreement, to be fixed before pick upWhy would a dealer go ahead and have the dent fixed if they wernt selling the car to us? Over the next few days we were not in contact "expressing interest" still, we were in contact checking on the status of the repair and getting info our banker needed to issue the checkOur own banker even spoke with themOur bank agreed that the paperwork we signed with the dealer was the paperwork that they always receive from customers/dealers in IL, when purchasing a carIt was embarrassing and very time consuming going back to our bank to have our entire loan cancelled because of thisWe are not the only ones who are baffled by this transactionThe dealer totally disregarded the hassle on our end because of their bad business practicesThis ordeal actually cost us money because we had to pay on the interest that occurred from the time the check was issued, until it was cancelled To top this situation off, after speaking with the general manager finally, and being told by himself that we could look at another used car on the lot and he would personally work with us and come to a deal for all of our hassleAs I stated before, I left days worth of voicemails on his direct number, letting him know we were interested in another car they hadTo this day, NEVER heard back from himSo again, more liesWe assume the offer by him was just a lie so he didn't have to deal with us that dayNothing was even said about it in his response to our complaintLooking back, this dealer should of been red flagged after the first minutes of meeting with our salesman while looking at the car and he literally almost picked a fight with us saying that "all used cars have dents and scratches, you need to not have such high standards." NO, I'm sorry but that is a lieCompletely unprofessionalWhen we're spending thousands of our hard earned money on a car, we have a right to want a decent car and not be harassed over our "standards" I only wish we had seen this dealers C- Revdex.com rating ahead of timeBased on reviews from others that have attempted to deal with them, we are not the only ones upset with their business practicesThere seems to be a trend over the same issues, so now we know it's not just us I will therefore standby with my original comment of being untrustworthyEven though this situation occurred, we are incredibly happy we did not give this dealer any of our moneyNo customer deserves to be treated this wayWe are completely happy with the dealer we ended up choosing after [redacted] 's and now have an amazing new car Final Business Response / [redacted] (4000, 11, 2015/04/20) */ We expressed our regret over the situation to the customer numerous times, but the facts are corroborated by three separate dealership employees that the customer was offered the opportunity to purchase the car during their initial visit and were encouraged to take delivery of the vehicleThe customer declined on the basis of obtaining their own financingThe customer did not leave any deposit of any kind, no money changed hands, and the vehicle was NOT secured by any finance contractFurther, it was explained during the customers first visit that without any deposit or finance contract, the vehicle was still available for saleWe regret that another customer purchased the vehicle before Ms [redacted] could return to complete their purchase, and have apologized several times Regarding the offer to help find another vehicle, the customer expressed to us that she would not be interested in pursuing a purchase with our organization so we did not pursue the matter ourselves