As Stated by the Business.I am now having to respond to the Customer again regarding this complaintIf you read his original complaint and the second response you will see that his story has changedFirst he said that I recommended the upper control arm replacement and now admits that another shop recommended itNow he is putting all of the liability on me when I have made this clear that it the liability is on himThe only reason that I agreed to put his upper control arms on the vehicle was that I could ream out the spindle assembly to accommodate the bigger ball jointAnd that the other shop could not do it because they did not have the equipment I have NOT made any recommendations for his vehicle because he said he had it under control with his mechanic and Sears doing the alignment.Prior to him paying for the vehicle to be released to himThere was a discussion between my technician, service consultant and myself that there were issues of the suspension that needed to be evaluated and he said he would take care of thisHe paid and picked up the vehicle the next dayI made it clear that there was no warranty because of modifications and customer agreedIt was printed on the estimate sheet and repair order and the customer signed before repairs and after repairs performed.Now the customer has charged back his credit card of the amount of $And now I am now having to deal with this trying to get them to pay for services renderedThey have all of the evidence that I am sending you.I am not refunding money at this time because services were performed "per customer request"If there are any questions, Please feel free to contact me###-###-####I am not at the shop all day on Tuesdays and Thursdays because I have dialysis treatments.My additional notes...The suspension had already been modified and lifted and obviously he could not align it before adding Upper Control ArmsNow that he had us install them he still cannot get it within factory specificationsThat will never happen because it was lifted with extremely taller springsSoCommon sense says Sears could not help him before or after this either...He would never disclose who was doing the alignment or wheel change to usHe just said it was another shop and he had it covered.I made it very clear NO WARRANTY on the repair order because of modifications and he supplied the parts,I feel like he frauded my shop by charging back on his credit card, and then took me to the Revdex.com and now trying to ruin my reputation.He could have taken me to small claims courtBut, I do know that I have performed a service that he asked forAnd It was very clear that there was no warranty and he would have lost his case.Attached is an Estimate Copy and the Final Copy of the repair order in which he signed and agreed to NO WARRANTYIf you have any questions please feel free to call me ###-###-####B [redacted] / OwnerMy Mechanic/Off Road Werkz
As Stated by the Business.I am now having to respond to the Customer again regarding this complaintIf you read his original complaint and the second response you will see that his story has changedFirst he said that I recommended the upper control arm replacement and now admits that another shop recommended itNow he is putting all of the liability on me when I have made this clear that it the liability is on himThe only reason that I agreed to put his upper control arms on the vehicle was that I could ream out the spindle assembly to accommodate the bigger ball jointAnd that the other shop could not do it because they did not have the equipment I have NOT made any recommendations for his vehicle because he said he had it under control with his mechanic and Sears doing the alignment.Prior to him paying for the vehicle to be released to himThere was a discussion between my technician, service consultant and myself that there were issues of the suspension that needed to be evaluated and he said he would take care of thisHe paid and picked up the vehicle the next dayI made it clear that there was no warranty because of modifications and customer agreedIt was printed on the estimate sheet and repair order and the customer signed before repairs and after repairs performed.Now the customer has charged back his credit card of the amount of $And now I am now having to deal with this trying to get them to pay for services renderedThey have all of the evidence that I am sending you.I am not refunding money at this time because services were performed "per customer request"If there are any questions, Please feel free to contact me###-###-####I am not at the shop all day on Tuesdays and Thursdays because I have dialysis treatments.My additional notes...The suspension had already been modified and lifted and obviously he could not align it before adding Upper Control ArmsNow that he had us install them he still cannot get it within factory specificationsThat will never happen because it was lifted with extremely taller springsSoCommon sense says Sears could not help him before or after this either...He would never disclose who was doing the alignment or wheel change to usHe just said it was another shop and he had it covered.I made it very clear NO WARRANTY on the repair order because of modifications and he supplied the parts,I feel like he frauded my shop by charging back on his credit card, and then took me to the Revdex.com and now trying to ruin my reputation.He could have taken me to small claims courtBut, I do know that I have performed a service that he asked forAnd It was very clear that there was no warranty and he would have lost his case.Attached is an Estimate Copy and the Final Copy of the repair order in which he signed and agreed to NO WARRANTYIf you have any questions please feel free to call me ###-###-####B [redacted] / OwnerMy Mechanic/Off Road Werkz