Carbide Construction Co Inc

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 Complaint: [redacted]
I am rejecting this response because:
Carbide Construction did not fulfill its contractual obligations.  They:
-Did not perform work in a satisfactory and workman like manner;
-Consistently failed to maintain a clean job site;
-Were deficient in several areas in meeting local building code.
Very Specifically, despite of Carbide's contention, Carbide was hired to provide a modular addition AND the foundation on which the addition would rest, including a crawl space under the new mudroom.  This crawl space was only worked on by Carbide and its workers.  Neither other contractors nor the homeowners entered or worked on this space until after mold was discovered there.
Carbide's failure to remove its discarded construction debris [DC Code R408.5 Removal of debris] from the crawl space, coupled with the improperly installed vapor barrier [DC Code R408.3 Unvented crawl space], led directly to the mold growth.   DC Building Code requires that the vapor barrier:
-Completely cover the dirt floor;
-Overlap the walls, and;
-Be sealed in place.  
Carbide provided a loose piece of plastic that was too small for the space and did not even cover the entire floor.  In addition, Carbide's worker installed plywood over the opening between the crawl space and the basement thus preventing adequate airflow in the crawl space and further contributing to the mold growth.  
As soon as we discovered the mold growth in the crawl space:
-We notified Carbide
-We requested that they send the owner to inspect.  
They offered to send the person who had performed the unsatisfactory work.  Having the work done properly was our primary goal, and we were concerned that it would not be achieved unless someone else from the company came to see it.In addition to not installing the vapor barrier to building code, a DC Building Inspector found deficiencies
-In providing access to the attic in the modular addition;
-In the construction of the basement stairs. 
Both of these items were part of the work to be performed by Carbide per our contract.
Finally, once this dispute arose, we asked that Carbide remove marketing photos of our house from its website.  To date, it has failed to do so.  In our opinion, this is false advertising.  Carbide is representing its work on our house as satisfactory when it was not.
In our opinion, Carbide has not made a sincere effort to resolve these concerns.
Regards,
[redacted]

Customer satisfaction is a
key objective of Carbide Construction Co., Inc. (CCCI) when entering into any
construction project.  While the
allegations in the Revdex.com complaint are not well founded, it is plain that the
customer is not...

satisfied and we at CCCI are truly sorry to hear this.  
CCCI is a family business started
in 1986 and we pride ourselves on high quality work and customer satisfaction.  This is the first Revdex.com complaint we have
received.
CCCI was a sub-contractor to
the owner and provided a custom/detailed 
modular addition that was not totally complete.  The owner pulled the required permits and
acted as the general contractor for this project.  The following is our response:
1.         CCCI was responsible for rough grading the job.  We left the job with positive drainage away
from the foundation.  Finish grade, seed
and straw were the responsibility of the owner.
2.         The request for CCCI to pay for mold re-mediation is without
merit.  CCCI did not cause the mold
purportedly in a crawl space.  The owner and
numerous other contractors performed work on the projects and CCCI believes the
condition was caused by others.
3.         Plastic was placed in the crawl space to code.  CCCI is aware of a small piece of
construction debris under the plastic and would have corrected the defect if
allowed to do so by the owner.
CCCI has tried to work with
the owner to resolve his concerns without success.  
CCCI recognizes this one Revdex.com complaint may hurt its business but has done all
it can to resolve this matter to the owner's satisfaction.  We are truly sorry that it has come to this.

Review: Carbide Construction was hired to do a home renovation. They completed the work in September 2012. In October 2013, we discovered mold growth in a crawl space under part of the house that Carbide had built. There were damp conditions and mold was growing on construction debris left behind by Carbide. In addition, a vapor barrier that would have controlled some of this problem, had not been properly installed.

Three items that Carbide was responsible for led directly to the mold problem:

1) Carbide did not properly grade the yard outside to slope away from the house

2) Carbide left construction material on which the mold grew

3) Carbide did not install a vapor barrier per housing code specifications

Carbide was notified immediately. They denied responsibility. It cost us $14,000 to have the mold re-mediated--this includes fees for Industrial Hygienists inspecting the mold, the remediation and decontamination and cost of a hotel during the contamination process.

In addition, Carbide failed to provide a finished addition that meets building code. Contractor failed to provide access to attic space and did not complete basement stairs properly.Desired Settlement: We are requesting reimbursement of all out of pocket expenses, including reimbursement for the cost of the remediation and decontamination performed by [redacted]. in the amount of $10,408.50.

In addition, we are requesting that remaining work be completed in a timely and workman like manner or that we are compensated in order to find somone to complete the work.

Business

Response:

Customer satisfaction is a

key objective of Carbide Construction Co., Inc. (CCCI) when entering into any

construction project. While the

allegations in the Revdex.com complaint are not well founded, it is plain that the

customer is not satisfied and we at CCCI are truly sorry to hear this.

CCCI is a family business started

in 1986 and we pride ourselves on high quality work and customer satisfaction. This is the first Revdex.com complaint we have

received.

CCCI was a sub-contractor to

the owner and provided a custom/detailed

modular addition that was not totally complete. The owner pulled the required permits and

acted as the general contractor for this project. The following is our response:

1. CCCI was responsible for rough grading the job. We left the job with positive drainage away

from the foundation. Finish grade, seed

and straw were the responsibility of the owner.

2. The request for CCCI to pay for mold re-mediation is without

merit. CCCI did not cause the mold

purportedly in a crawl space. The owner and

numerous other contractors performed work on the projects and CCCI believes the

condition was caused by others.

3. Plastic was placed in the crawl space to code. CCCI is aware of a small piece of

construction debris under the plastic and would have corrected the defect if

allowed to do so by the owner.

CCCI has tried to work with

the owner to resolve his concerns without success.

CCCI recognizes this one Revdex.com complaint may hurt its business but has done all

it can to resolve this matter to the owner's satisfaction. We are truly sorry that it has come to this.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: