CarBodyKitStore.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have called this place almost every day for quite some time, and they just tell me the guy in charge of this refund if not available and for me to call back later, which I do and Im still getting the same response, that I just need to call back later There has been no check refunded to us, we have been looking for it for some time nowAs far as calling here, they have not called within our business hours and I feel sure they haven't tried to call at all because I have had to call them numerous time and all I get is the same thing, saying the check was sent and for me to call backThey would not provide a tracking number on the check or anything, just said it had been sentIf it has been sent where is itThey also said they had sent a second check to replace the firstI don't think many business' will just send out checks one right after the other, its very frustrating to have bought something like this and been lied to about it the whole timeI was told it would be shipped in two weeksThen the story changed to it being on backorder, the it was changed to the box was damaged and had to order another one inOne excuse after anotherIt's ridiculous!! ] Regards, [redacted] ***

Mr***, We have not received any recent phone calls from youWe checked our phone records and do not see any calls from your telephone number ###-###-#### or ###-###-####Have you been calling ###-###-####? This is our telephone number (possibly you are calling a different business)We have tried contacting you at your telephone numbers and there has been no answerYour refund has been issuedYou should have received the check by nowThere is no tracking numbers for the check we sent you because it was sent by regular mail in an envelopeWe have only sent out one checkWe want to resolve this issue asap, so please call us if you haven't received your refund Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I access the companies website there isn't any indication that business ownership has changed hands I would like to have a resolution on getting my refund returned to me ASAP This seems like another delay tactic, what's the timeline on getting the correct contact internal to carbodykitstore for this item to be resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Date: 05/25/ I ordered the item on [redacted] from seller on 02/03/15, and the product was delivered to [redacted] of [redacted] in mid-FebruaryThe manager at [redacted] stated that the product is defective and they can't install them onto my car I first contacted the seller from [redacted] on February 18th, at 714-343-0320, and spoke with ***, who claimed to be the owner of the storeI told [redacted] that [redacted] advised me that the product I bought from [redacted] came defected [redacted] suggested that I sent him some photos of the defected item via text messageHe also suggested that I seek another body shop since he claimed [redacted] is inexperience with body kits On February 20th, 2015, I went to [redacted] to take some photos of the defected item and texted those to [redacted] at his mobile phone number [redacted] I also met with an owner of another body shop that was recommended by [redacted] to take a look at the body kit that I orderedThe owner of that body shop stated that he would charge $300+ per piece to sand down and re-tune the body kitThere are four pieces for the body kit, so that would be over $to install them [redacted] wants to convince the guy to do it for $600, but I told [redacted] I just wanted a refund and not have to deal with this messI mentioned that I would put in a return claim with [redacted] , but [redacted] said there will be a 15% re-stocking feeThen he said if I’m willing to work with him then he’ll waived the re-stocking feeHe told me he would need a few days to contact the manufacture along with my photos to see if they have any warranty or anything they can doI asked him what would happen afterward, he stated if the manufacture can’t do anything about the defective item, then he’ll send me a RA# to ship the item back to him The next following week, I’ve contacted the seller every couple days to see if he can send me the RA#, but [redacted] suggested to give the manufacture some time to respond, so I waited On March 3rd, 2015, I haven’t heard from [redacted] so I texted himHis response seems like he is still waiting on the manufacturer of the defective itemI told him I would prefer to process the return nowHe stated not a problem, and that he would send me the RA# first thing next morningThe next morning, [redacted] stated that he sent the email already but I didn’t received anything on [redacted] Out of frustration and hoping to speed up the process, I told [redacted] to email me directly, and I texted him my [redacted] email On March 4th, I received an email from [redacted] that was sent by ***The return address he provided was to [redacted] , Incin [redacted] , Ca [redacted] stated that the address was to the manufacturer of the defective item [redacted] said he’ll waived the re-stocking fee, but I would have to pay for the return shipmentHe also stated that he’ll throw in a store credit for half the price of the shipmentI told [redacted] I have never shipped anything that big before, and asked if he knew which shipping method is the cheapest [redacted] suggested [redacted] expressHe stated that they might take a little longer but it is okay with him On March 11th, 2015, without a doubt, I wanted to return the product as soon as possibleI made time through my work schedule to go to the only [redacted] near my area, [redacted] , California, which is about minutes away(See attachments for RA# and shipment tracking number) On March 27th, 2015, I texted [redacted] for an update on my refund, but didn’t get a reply On April 6th, [redacted] texted me to give him the shipment tracking number againHe stated that the tracking said delivered to [redacted] not the address, and I told him the address is listed on the receipt [redacted] stated that he hasn’t received the shipment I called [redacted] for an update and they said that they only do station to station, unless I paid an additional $to have them delivered to the address on the shipment receiptThe clerk in [redacted] didn’t mentioned anything about station to station nor did she gave me any information about additional premium to ship to address on the receiptThe representative in [redacted] said they’re about minutes from [redacted] , CaliforniaI told [redacted] the situation and he said that it’s out of their way, but he’ll pick up the package for me as a courtesyHe said that it might takes a couple weeks but he’ll get someone out there to pick it up The next couple weeks, I called and texted [redacted] every few days to see if he has a chance to pick up the shipment yetEach time we spoke, he would say that he has been very busy and that he would try to pick it up by the end of the weekI even offered to pay the additional premium to [redacted] to ship the item to the address on the receipt, but [redacted] called back and insisted that I give him till the end of the weekTowards the end of April, [redacted] stops picking up my calls, nor did he texted backI had no other option but to put a claim in [redacted] Five minutes after I got off the phone with [redacted] claim’s representative, I got a call from ***He was upset that I had put in a claimHe stated that he thought we’re working things outI told him I haven’t heard back from him so I didn’t know what else to do [redacted] told me to close the claim then he’ll pick up the package at [redacted] , or else he won’t do it I called back to [redacted] to see if that’s a possibility, but they recommend that I leave the claim open for my protection A few days later, [redacted] denied my claim because they stated that there weren’t any records of me contacting the seller within days of the product arrival, and that I didn’t return the product within days afterwardI tried to explain to [redacted] that I contacted the seller through his phone number provided with the shipment [redacted] stated that since they don’t have an internal record of my first contact with the seller, and I conducted the initial contact outside of [redacted] , so they would not cover my refund under the [redacted] refund guaranteed I tried to appeal the claim, but they stick to their reasons [redacted] refunds department doesn’t have a contact number to speak with a representative, the only contact is through emailThey don’t reply to email as well On May 8th, [redacted] didn’t reply to my text message about an updateI told him I’d take him to small claimsNo answer I spoke with [redacted] to email the seller on my behalf about the seller’s full name and physical location of their business address On May 9th, [redacted] texted me in the morning stated that [redacted] “destroyed the parts.” I called [redacted] and we had a very long conversation [redacted] wanted me to take down all the negative comments about him and his business from the internetHe stated that if I take the down the comments, he’ll help me get all my money back from [redacted] I asked him, why does he wants me to do things that only benefits him? He said that’s the only way he’ll help me get my money back from [redacted] I told him the maximum insurance I can purchase and did purchased was $ [redacted] said he’ll work with the [redacted] claims and fight with them until we get the full amountI asked him, if we don’t get the full amount, then what happen? [redacted] said he’ll refund the difference if that’s the caseHe said not to worry, because he had done this before, and the only problem is that the claim might takes up couple weeksI told him, I’ve waited forever, and the bigger picture is that I don’t see my refund no matter how long I’ve waited I tried to ask [redacted] for his full name and he told me it’s [redacted] At first he told me he was the owner of [redacted] but that day, he said he’s just an employee that wants to help me with this situation After I got off the phone with ***, I called [redacted] to see why they “destroyed the parts” [redacted] said the package was picked up on April 6th, I asked them to fax me the confirmation of that record, and to make sure to double checkSee attachments for the confirmation from [redacted] that the package has been picked up by someone named [redacted] on April 6th at 8:56AMThe tracking number is [redacted] Please call [redacted] with this tracking number to verify the informationI also asked [redacted] about their pick up policiesThey stated that in order to pick up the item, the customer would have to know the tracking number of the package, the name of the recipient, and/or who shipped the productThe recipient has to show identification as wellAnd also to point out the fact that the package had the RA# that I wrote on there, provided by *** The seller didn’t answer my question on [redacted] , as their reply was simply “Thank you for the communication over the phone If you have any further questions or concerns, please do not hesitate to askThanks and have a great day,” On May 10th, 2015, I asked [redacted] to send an email on my behalf again about the seller’s full name and physical location of the businessThe reply I got was simply they only have warehouse location and no such physical address existedNothing about the seller’s full name as well I did some research online and found that I am not the only one that got scammed and that the seller did this to many other consumers onlineIf only I read their reviews first, I would never have gotten involved with this seller From the beginning to the end, the seller had deceived me, lied on bargain of his terms, and got away with my money The seller used to have a mailing address on the website, but I can’t seem to find that anymore as wellThe only valuable source of an address for this seller is at Revdex.comPlease don’t take that down for other consumers to be able to find this seller if neededI checked with the city of ***, Caand there is no record of a [redacted] registered with the cityThe address listed [redacted] ***, ***, CA [redacted] for the seller on Revdex.com also states that the business started in 05/10/2007, but the city of [redacted] said the only business under that address was [redacted] IncAnd according to the city of ***, [redacted] Incclosed down on 05/31/I couldn’t find the fictitious business name for [redacted] anywhereIf they’re using [redacted] mailing address but the city has no record of them, what does that mean? I finally figured out that [redacted] Incwas owned by [redacted] , and it’s not the manufacture company of the defective itemIt also occurred to me that from the beginning, [redacted] wanted to buy time by using the manufacture as an excused, so that the refund guaranteed from [redacted] would be denied [redacted] would have made [redacted] paid for the refund if [redacted] was liable for them I want to point out a few things on the seller’s repliedI don’t understand why the seller said I contacted him in mid-March when my phone statements clearly stated that we have constant contact with each other from 02/18/till 05/11/ The seller stated “ The parts were not ‘defective’ or ‘not as described’ in any way and that is why the customer paid to ship the parts back to us (we would have paid for the shipping or sent the customer new parts if they were ‘defective’ or ‘not as described’ – I’m sure the customer would expect the same).” This statement justified the seller had contact with the defective item that I’ve returned and that he claims to be “destroyed” at [redacted] In the seller’s replied, “The parts were not defective and that is why we offered the buyer a general return and the buyer paid to ship the parts back.” This statement again indicate the seller had contact with the item that I’ve returned and in his opinions it was not defective The seller’s replied stated that he mentioned in early April about some charges for gas and time to go pick up the shipment, this is not true at allIf he said he was going to charge for gas and time, I would have just paid the addition premium for [redacted] In April, [redacted] kept suggesting that I should give him till end of the week, and so I waited till end of April to start the claim with [redacted] I can’t believe [redacted] replied in the message “we never promised the buyer that we would pick up the parts at all.” After all the weeks he told me to wait and give him another week, and that he’s doing this out of courtesy for meI can’t stop shaking my head as I read this replied message from the seller The last part of his message “The buyer may ship the parts back to our location for a full refund or he may file a claim with the shipping company he hired to get a refund, if the parts are lost or unrecoverable.” I guess he said this because he knew it’s not possible for me to ship it back to him anymore, and he wants me to file a claim for lost or unrecoverable item with [redacted] One thing I want to point out, when sole proprietors own small businesses, they are usually proud of their name listed with the well-established businessA legitimate business wouldn’t be hard to find the business owner’s full name, their physical location, and fictitious name from the city Regards, [redacted]

The buyer ordered his parts
from us on February 3rd, through ***The parts were delivered and
signed for at the customer's address on February 10th, Here is a link to
the tracking: ***
In
mid-March the buyer
contacted us and asked if he could return his partsWe told the buyer that we
offer a return policy (as stated in our *** store details) and that the
parts would probably not arrive back to us in time, but we would go ahead and
accept a general returnThe buyer went ahead and shipped the parts back to us
using *** Bus Package ExpressThe parts were not 'defective' or 'not as
described' in any way and that is why the customer paid to ship the parts back
to us (we would have paid for the shipping or sent the customer new parts if
they were 'defective' or 'not as described' - I'm sure the customer would
expect the same)
The tracking that the buyer
supplied us for the return shipment is as follows: Shipping Company: ***
Tracking Numbers: *** According to the tracking information, the
buyer shipped the parts back on March 12th, On April 6th, the buyer
contacted us to see if we have received the parts backWe told the buyer we
have not received the parts back and when we checked his tracking information
it said 'In Transit'To this day we have not received the parts back and the
buyer's tracking still says 'In Transit' (over months since the original
order)The buyer called the shipping company and found out that the package
was sitting at one of their terminals because the buyer's funds did not clear
with the shipping company or because he did not pay enough to ship the package
all the way back to us
The parts were not defective
and that is why we offered the buyer a general return and the buyer paid to
ship the parts backWe did offer to accept a general return of the parts and
that is why the buyer paid to ship them back in the first placeSince the
parts are at the shipping company's terminal the buyer asked us to drive one
our trucks over miles away in order to pick up the parts from the bus
terminalBack in early April we told the buyer we would do that for him, but
we would have to charge him for gas and timeThe buyer did not want to pay us
an additional fee
The buyer asked us to drive
miles out of our way to pick up his parts for freeWe told the buyer that
our regular routes do not go in the location of the shipping company's terminal,
but if they ever do we will pick up the parts for free (if we are in the area,
we would pick up the parts)We told the buyer we do not go to the location of
the shipping terminal too often, so it may be awhile before the parts are
picked up (if he wanted us to do it for free)We never promised the buyer that
we would pick up the parts at allWe told him that if we are in the area ever,
we will grab them for him and we advised him that quickest option would be to
simply pay the shipping company what he owed them in order to have the parts
delivered to usThe buyer did not want to do this
The buyer opened an ***
*** claim regarding this situation on Sunday, May 10, *** denied the
buyer's claim because of the information provided aboveI have attached a
screenshot of the *** *** Claim, which shows that the buyer was at fault and
that *** ruled in our favor (on the right hand side it says "Buyer
Claim Denied" on Tuesday, May 5, 2015)
We have responded to every
call and email from the buyerAt this point we have received nothing in return
from the customer, and it has been over months from the original purchase
The buyer may ship the parts back to our location for a full refund or he may
file a claim with the shipping company he hired to get a refund, if the parts
are lost or unrecoverable
Please let us know if further information is needed
For Revdex.com: Please remove the first and last name that buyer
used in his complaint if this is being posted publicly (*** ***)Thank
you

CarBodyKitStore
W Central Ave Ste B
Brea, California
Phone: (800) 483-
Fax: (800) 385-
To whom it may concern:
This response is in reference to RevDex.com case number ***
We are responding and addressing all of the customer’s concerns and
our
attempts to resolve the issue below
On June 13th, the customer ordered a custom body
kit from our online store catalogAfter the customer placed
his order (before we charged him), we tried calling the telephone number
associated with his order (because we call almost every customer to go over freight
shipment details and installation), but the number was not validThe customer
emailed us his valid telephone number and we called the customer’s number and
talked to a ladyWe told the this person due to their order being custom, it
will take approximately weeks to receive, because it must be made on demand
We also emailed this information to the customerWe are not sure why the
customer originally thought the order would be delivered in only weeks, and
we can show that we sent this information to him by email to his given email
address
On August 7th, the customer called and wanted to
cancel their orderThe customer’s order was set to arrive within the next few
days, and we told the customer thisThe customer said the order was for a
client of theirs and they can no longer waitWe told the customer that is
fine; we will go ahead and cancel their orderWe immediately canceled the
order in our system
In the beginning of October the customer called us to ask why
they haven’t received their refundWe told them that according to our system
the transaction had been canceled and, thus, refundedWe told the customer we
would look into the situation and try to figure out why they had not received
their refund
After looking into the transaction, we figured out the
customer’s money had not been refunded because Paypal does not allow refunds
after daysWe told the customer we would go ahead and send them a check
refund because we could no longer make the refund through PaypalWe were
completely unaware of this rule with Paypal, as with credit cards you can
refund at any time
On October 7th,
we went ahead and sent a check to the customerTo our knowledge this is
where the situation endsWe would be happy to provide a copy of the check sent,
if need beIf the customer has not received the check for any reason, please
let us knowWe are trying to refund the customer their money, but because Paypal
will not allow us to do so through the original payment method, a check (or
some other method) had to be doneWe tried calling the customer on October 17th,
to make sure everything was fine, but no one answered or called us back
Please have the customer contact 800-483-x377, as we have tried to get in touch
with them
In addressing the customer’s statement that he was given a
fake extension: No matter what extension you press in our phone system, it will
always lead to an actual person on the lineIf the customer did not have the
correct extension, he could have talked to someone else and merely asked for
the person he was looking forThere would be no reason for anyone to give out
a fake extension, as there many other ways to get in touch with anyone who
works for our companyIt could be true that the extension number given to the
customer was not heard correctly or accidentally miscommunicated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have called this place almost every day for quite some time, and they just tell me the guy in charge of this refund if not available and for me to call back later, which I do and Im still getting the same response, that I just need to call back later.  There has been no check refunded to us, we have been looking for it for some time now. As far as calling here, they have not called within our business hours and I feel sure they haven't tried to call at all because I have had to call them numerous time and all I get is the same thing, saying the check was sent and for me to call back. They would not provide a tracking number on the check or anything, just said it had been sent. If it has been sent where is it. They also said they had sent a second check to replace the first. I don't think many business' will just send out checks one right after the other, its very frustrating to have bought something like this and been lied to about it the whole time. I was told it would be shipped in two weeks. Then the story changed to it being on backorder, the it was changed to the box was damaged and had to order another one in. One excuse after another. It's ridiculous!! ]
Regards,
[redacted]

We offered to exchange the body kit that the customer received or give him a partial refund. The customer wanted $300 refunded, but we told him the most we could give him back was $275. The customer was alright with this. We refunded the customer in two separate transactions (one for $225 on...

8/6/2015 and one for $50 on 8/19/2015 - before this claim was opened). Attached is a screenshot showing the credits (at the bottom of the screenshot) from our credit card payment processor. The customer called a few times because he said he only saw the credit for $225. We told the customer that the credits were done in two separate transactions (because it is above the amount we usually refund - per our policy). The customer should have received the total amount of $275 (in two separate credits). We called our payment processor and they assured us the credits have been given to the customer. Please have the customer double check his bank records. If the customer has any questions, please have him call us again at 800-483-8670. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I access the companies website there isn't any indication that business ownership has changed hands.  I would like to have a resolution on getting my refund returned to me ASAP.  This seems like another delay tactic, what's the timeline on getting the correct contact internal to carbodykitstore for this item to be resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Date: 05/25/15
 
I ordered the item on [redacted] from seller on 02/03/15, and the product
was delivered to [redacted] of [redacted] in mid-February. The manager at [redacted] stated
that the product is defective and they can't install them onto my car.
I first contacted the seller from [redacted] on February 18th,
2015 at 714-343-0320, and spoke with [redacted], who claimed to be the owner of the
store. I told [redacted] that [redacted] advised me that the product I bought from
[redacted] came defected. [redacted] suggested that I sent him some photos of
the defected item via text message. He also suggested that I seek another body
shop since he claimed [redacted] is inexperience with body kits.  
On February 20th, 2015, I went to [redacted] to take some photos
of the defected item and texted those to [redacted] at his mobile phone number
[redacted]. I also met with an owner of another body shop that was
recommended by [redacted] to take a look at the body kit that I ordered. The owner
of that body shop stated that he would charge $300+ per piece to sand down and
re-tune the body kit. There are four pieces for the body kit, so that would be
over $1200 to install them. [redacted] wants to convince the guy to do it for $600,
but I told [redacted] I just wanted a refund and not have to deal with this mess. I
mentioned that I would put in a return claim with [redacted], but [redacted] said there
will be a 15% re-stocking fee. Then he said if I’m willing to work with him
then he’ll waived the re-stocking fee. He told me he would need a few days to
contact the manufacture along with my photos to see if they have any warranty
or anything they can do. I asked him what would happen afterward, he stated if
the manufacture can’t do anything about the defective item, then he’ll send me
a RA# to ship the item back to him.    
The next following week, I’ve contacted the seller every couple days to
see if he can send me the RA#, but [redacted] suggested to give the manufacture some
time to respond, so I waited.
On March 3rd, 2015, I haven’t heard from [redacted] so I texted
him. His response seems like he is still waiting on the manufacturer of the
defective item. I told him I would prefer to process the return now. He stated
not a problem, and that he would send me the RA# first thing next morning. The
next morning, [redacted] stated that he sent the email already but I didn’t received
anything on [redacted]. Out of frustration and hoping to speed up the process, I
told [redacted] to email me directly, and I texted him my [redacted] email.
On March 4th, I received an email from [redacted]
that was sent by [redacted]. The return address he provided was to [redacted], Inc. in
[redacted], Ca. [redacted] stated that the address was to the manufacturer of the
defective item. [redacted] said he’ll waived the re-stocking fee, but I would have
to pay for the return shipment. He also stated that he’ll throw in a store
credit for half the price of the shipment. I told [redacted] I have never shipped
anything that big before, and asked if he knew which shipping method is the
cheapest. [redacted] suggested [redacted] express. He stated that they might take a
little longer but it is okay with him.
On March 11th, 2015, without a doubt, I wanted to return the
product as soon as possible. I made time through my work schedule to go to the
only [redacted] near my area, [redacted], California, which is about 30 minutes
away. (See attachments for RA# and shipment tracking number).
On March 27th, 2015, I texted [redacted] for an update on my
refund, but didn’t get a reply.
On April 6th, [redacted] texted me to give him the shipment
tracking number again. He stated that the tracking said delivered to [redacted] not
the address, and I told him the address is listed on the receipt. [redacted] stated
that he hasn’t received the shipment.  I
called [redacted] for an update and they said that they only do station to
station, unless I paid an additional $45 to have them delivered to the address
on the shipment receipt. The clerk in [redacted] didn’t mentioned anything
about station to station nor did she gave me any information about additional
premium to ship to address on the receipt. The representative in [redacted]
said they’re about 35 minutes from [redacted], California. I told [redacted] the
situation and he said that it’s out of their way, but he’ll pick up the package
for me as a courtesy. He said that it might takes a couple weeks but he’ll get
someone out there to pick it up.
The next couple weeks, I called and texted [redacted] every few days to see
if he has a chance to pick up the shipment yet. Each time we spoke, he would
say that he has been very busy and that he would try to pick it up by the end
of the week. I even offered to pay the additional premium to [redacted] to ship
the item to the address on the receipt, but [redacted] called back and insisted that
I give him till the end of the week. Towards the end of April, [redacted] stops
picking up my calls, nor did he texted back. I had no other option but to put a
claim in [redacted]. Five minutes after I got off the phone with [redacted] claim’s
representative, I got a call from [redacted]. He was upset that I had put in a
claim. He stated that he thought we’re working things out. I told him I haven’t
heard back from him so I didn’t know what else to do. [redacted] told me to close
the claim then he’ll pick up the package at [redacted], or else he won’t do it.
I called back to [redacted] to see if that’s a possibility, but they recommend that
I leave the claim open for my protection.
A few days later, [redacted] denied my claim because they stated that there
weren’t any records of me contacting the seller within 14 days of the product
arrival, and that I didn’t return the product within 30 days afterward. I tried
to explain to [redacted] that I contacted the seller through his phone number provided
with the shipment. [redacted] stated that since they don’t have an internal record
of my first contact with the seller, and I conducted the initial contact
outside of [redacted], so they would not cover my refund under the [redacted] refund guaranteed.
I tried to appeal the claim, but they stick to their reasons. [redacted] refunds
department doesn’t have a contact number to speak with a representative, the only
contact is through email. They don’t reply to email as well.
On May 8th, [redacted] didn’t reply to my text message about an
update. I told him I’d take him to small claims. No answer.
I spoke with [redacted] to email the seller on my behalf about the seller’s
full name and physical location of their business address.  
On May 9th, [redacted] texted me in the morning stated that
[redacted] “destroyed the parts.” I called [redacted] and we had a very long
conversation. [redacted] wanted me to take down all the negative comments about him
and his business from the internet. He stated that if I take the down the
comments, he’ll help me get all my money back from [redacted]. I asked him, why
does he wants me to do things that only benefits him? He said that’s the only
way he’ll help me get my money back from [redacted]. I told him the maximum
insurance I can purchase and did purchased was $300. [redacted] said he’ll work with
the [redacted] claims and fight with them until we get the full amount. I asked
him, if we don’t get the full amount, then what happen? [redacted] said he’ll refund
the difference if that’s the case. He said not to worry, because he had done
this before, and the only problem is that the claim might takes up couple
weeks. I told him, I’ve waited forever, and the bigger picture is that I don’t
see my refund no matter how long I’ve waited.    
I tried to ask [redacted] for his full name and he told me it’s [redacted].
At first he told me he was the owner of [redacted] but that day, he said
he’s just an employee that wants to help me with this situation.
After I got off the phone with [redacted], I called [redacted] to see why they
“destroyed the parts”. [redacted] said the package was picked up on April 6th,
2015. I asked them to fax me the confirmation of that record, and to make sure
to double check. See attachments for the confirmation from [redacted] that the
package has been picked up by someone named [redacted] on April 6th at
8:56AM. The tracking number is [redacted]. Please call [redacted] with
this tracking number to verify the information. I also asked [redacted] about
their pick up policies. They stated that in order to pick up the item, the
customer would have to know the tracking number of the package, the name of the
recipient, and/or who shipped the product. The recipient has to show
identification as well. And also to point out the fact that the package had the
RA# that I wrote on there, provided by [redacted].
The seller didn’t answer my question on [redacted], as their reply was simply
“Thank you for the communication over the phone.
If you have any further questions or concerns, please do not hesitate to ask. Thanks and have a great day,”
On May 10th, 2015, I asked [redacted] to send an email on my
behalf again about the seller’s full name and physical location of the
business. The reply I got was simply they only have warehouse location and no
such physical address existed. Nothing about the seller’s full name as well.
I did some research online and found that I am not the only one that got
scammed and that the seller did this to many other consumers online. If only I
read their reviews first, I would never have gotten involved with this seller.
From the beginning to the end, the seller had deceived me, lied on bargain of
his terms, and got away with my money.
The seller used to have a mailing address on the website, but I can’t
seem to find that anymore as well. The only valuable source of an address for
this seller is at Revdex.com. Please don’t take that down for other consumers to be
able to find this seller if needed. I checked with the city of [redacted], Ca. and
there is no record of a [redacted] registered with the city. The
address listed [redacted] [redacted], CA [redacted] for the seller on Revdex.com also states that the
business started in 05/10/2007, but the city of [redacted] said the only business
under that address was [redacted] Inc. And according to the city of [redacted],
[redacted] Inc. closed down on 05/31/13. I couldn’t find the fictitious business
name for [redacted] anywhere. If they’re using [redacted] mailing address but
the city has no record of them, what does that mean?   
I finally
figured out that [redacted] Inc. was owned by [redacted], and it’s not the
manufacture company of the defective item. It also occurred to me that from the
beginning, [redacted] wanted to buy time by using the manufacture as an excused, so
that the refund guaranteed from [redacted] would be denied. [redacted] would have made
[redacted] paid for the refund if [redacted] was liable for them.
I want to
point out a few things on the seller’s replied. I don’t understand why the
seller said I contacted him in mid-March when my phone statements clearly
stated that we have constant contact with each other from 02/18/2015 till
05/11/2015.  
The seller
stated “ The parts were not ‘defective’ or ‘not as described’ in any way and
that is why the customer paid to ship the parts back to us (we would have paid
for the shipping or sent the customer new parts if they were ‘defective’ or ‘not
as described’ – I’m sure the customer would expect the same).” This statement
justified the seller had contact with the defective item that I’ve returned and
that he claims to be “destroyed” at [redacted].  
    In the
seller’s replied, “The parts were not defective and that is why we offered the
buyer a general return and the buyer paid to ship the parts back.” This statement
again indicate the seller had contact with the item that I’ve returned and in
his opinions it was not defective.
The seller’s
replied stated that he mentioned in early April about some charges for gas and
time to go pick up the shipment, this is not true at all. If he said he was
going to charge for gas and time, I would have just paid the addition premium
for [redacted]. In April, [redacted] kept suggesting that I should give him till end
of the week, and so I waited till end of April to start the claim with [redacted].
I can’t believe
[redacted] replied in the message “we never promised the buyer that we would pick up
the parts at all.” After all the weeks he told me to wait and give him another
week, and that he’s doing this out of courtesy for me. I can’t stop shaking my
head as I read this replied message from the seller.
The last
part of his message “The buyer may ship the parts back to our location for a
full refund or he may file a claim with the shipping company he hired to get a
refund, if the parts are lost or unrecoverable.” I guess he said this because
he knew it’s not possible for me to ship it back to him anymore, and he wants
me to file a claim for lost or unrecoverable item with [redacted].
One thing I
want to point out, when sole proprietors own small businesses, they are usually
proud of their name listed with the well-established business. A legitimate
business wouldn’t be hard to find the business owner’s full name, their
physical location, and fictitious name from the city.      
Regards,
[redacted]

Hey [redacted],               Terribly sorry to hear about the issues.  We just took over this website 3 weeks ago.  We are still in contact with the previous owners and will pass this along right away.  You can reach...

us directly at [redacted] if you'd like to talk in person.Thanks,[redacted]

Hey [redacted],            Here is a response from previous ownership.  Please let me know which method you'd like to go with:A refund check was issued and mailed to the customer back in December. The check number was 1881. The customer contacted us on 04-19-16 stating they had not received the refund. We weren't available at the time and it looks like the customer told our rep that they would call back. They never called back it looks like. I'll call the customer and find out what this issue is. I'll also get him to close the claim. If the customer did not receive the refund, we will need to put a stop payment on the check issued. I'll see if the customer will be alright with a [redacted] payment transfer to made it quick. The customer told us they wanted a check, but I'll see if he will accept [redacted] to get this resolved asap.Thanks,[redacted]
[redacted]

Mr. [redacted],
 
We have not received any recent phone calls from you. We checked our phone records and do not see any calls from your telephone number ###-###-#### or ###-###-####. Have you been calling ###-###-####? This is our telephone number (possibly you are calling a different business). We have tried contacting you at your telephone numbers and there has been no answer. Your refund has been issued. You should have received the check by now. There is no tracking numbers for the check we sent you because it was sent by regular mail in an envelope. We have only sent out one check. We want to resolve this issue asap, so please call us if you haven't received your refund. 
 
Thank you.

Review: Ordered expensive brand and they sent me the cheap brand. when called they apologized and said they would credit me. They did but not what we agreed on and not with me calling them week after week after weekDesired Settlement: amount to be credited was 300 and they only credit me 225

Business

Response:

We offered to exchange the body kit that the customer received or give him a partial refund. The customer wanted $300 refunded, but we told him the most we could give him back was $275. The customer was alright with this. We refunded the customer in two separate transactions (one for $225 on 8/6/2015 and one for $50 on 8/19/2015 - before this claim was opened). Attached is a screenshot showing the credits (at the bottom of the screenshot) from our credit card payment processor. The customer called a few times because he said he only saw the credit for $225. We told the customer that the credits were done in two separate transactions (because it is above the amount we usually refund - per our policy). The customer should have received the total amount of $275 (in two separate credits). We called our payment processor and they assured us the credits have been given to the customer. Please have the customer double check his bank records. If the customer has any questions, please have him call us again at 800-483-8670. Thanks!

CarBodyKitStore.com are thieves!

We wanted the carbon fenders they have for sale for the Celica. They told us they had the parts available so we ordered them.

After a lot of waiting, e-mails, more disturbing, angry e-mails it became clear they didn't have the fenders (although they didn't mention it). We canceled the order and wanted our money back.

Again al lot of e-mails and irritation because it took forever for them to wire the money back.

Still a problem...Not all the money was returned..Now they said this was the cancellation fee..

Fed up with these guys!

Customer support, shove that "have a great day" at the end of every e-mail, up your [redacted]

Review: In mid-February, the body kit was delivered to [redacted] of [redacted], then I contacted the seller of [redacted], who's name is [redacted], regard a defective kit. [redacted] suggested that I go with another body shop since [redacted] stated that the body kit is bad. On February 20th, I text [redacted] some photos of the defected kit. Afterward, [redacted] referred me to a body shop for an estimate on the kit installation, that shop also suggested that it wasn't a good body kit and he would charged $300+ per piece to re-tune the kit and then install them on my car. I didn't want pay over $1200 to install a $516 body kit. [redacted] suggested an exchange for another kit but I told him I would prefer a refund and not deal with this mess any longer. [redacted] said he'll waived the re-stocking fee but I have to pay for the return shipment.

[redacted] wants some time to talk to the manufacturer about the situation to see if they have any warranty coverage. Finally on March 4th, [redacted] email me a return instruction with a RA#.

[redacted] suggested [redacted] shipping since it's more economical for me. On 03/11/15 I used [redacted] shipping service to return the item. Amount paid is $113.40.

On 03/27/15, I called and texted [redacted] for the estimated time of refund, but [redacted] hasn't received the return shipment. [redacted] suggested that I called [redacted] package express at [redacted]. I contacted [redacted] express and they advised me that they only ship from station to station and it would cost an additional $45 to have the item shipped to [redacted] in [redacted], California. [redacted] said he would pick up the item for me as a courtesy.

On 04/07/15, [redacted] stated that he needs some time to have one of his guys go pick up the package. On 04/13/15, [redacted] still hasn't got a chance to pick up the package but he said he will do it at the end of the week. Up to this date 05/08/2015, I haven't heard from [redacted] nor got any reply from him and he has not picked up the package or refund my money as he promised.Desired Settlement: I would just like a refund from the company as I already return the item and [redacted] promised to pick up the product as he said that he gave me his "word".

Business

Response:

The buyer ordered his parts

from us on February 3rd, 2015 through [redacted]. The parts were delivered and

signed for at the customer's address on February 10th, 2015. Here is a link to

the tracking: [redacted]

In mid-March the buyer

contacted us and asked if he could return his parts. We told the buyer that we

offer a 30 return policy (as stated in our [redacted] store details) and that the

parts would probably not arrive back to us in time, but we would go ahead and

accept a general return. The buyer went ahead and shipped the parts back to us

using [redacted] Bus Package Express. The parts were not 'defective' or 'not as

described' in any way and that is why the customer paid to ship the parts back

to us (we would have paid for the shipping or sent the customer new parts if

they were 'defective' or 'not as described' - I'm sure the customer would

expect the same).

The tracking that the buyer

supplied us for the return shipment is as follows: Shipping Company: [redacted]

Tracking Numbers: [redacted] According to the tracking information, the

buyer shipped the parts back on March 12th, 2015. On April 6th, the buyer

contacted us to see if we have received the parts back. We told the buyer we

have not received the parts back and when we checked his tracking information

it said 'In Transit'. To this day we have not received the parts back and the

buyer's tracking still says 'In Transit' (over 3 months since the original

order). The buyer called the shipping company and found out that the package

was sitting at one of their terminals because the buyer's funds did not clear

with the shipping company or because he did not pay enough to ship the package

all the way back to us.

The parts were not defective

and that is why we offered the buyer a general return and the buyer paid to

ship the parts back. We did offer to accept a general return of the parts and

that is why the buyer paid to ship them back in the first place. Since the

parts are at the shipping company's terminal the buyer asked us to drive one

our trucks over 30 miles away in order to pick up the parts from the bus

terminal. Back in early April we told the buyer we would do that for him, but

we would have to charge him for gas and time. The buyer did not want to pay us

an additional fee.

The buyer asked us to drive

30 miles out of our way to pick up his parts for free. We told the buyer that

our regular routes do not go in the location of the shipping company's terminal,

but if they ever do we will pick up the parts for free (if we are in the area,

we would pick up the parts). We told the buyer we do not go to the location of

the shipping terminal too often, so it may be awhile before the parts are

picked up (if he wanted us to do it for free). We never promised the buyer that

we would pick up the parts at all. We told him that if we are in the area ever,

we will grab them for him and we advised him that quickest option would be to

simply pay the shipping company what he owed them in order to have the parts

delivered to us. The buyer did not want to do this.

The buyer opened an [redacted]

[redacted] claim regarding this situation on Sunday, May 10, 2015. [redacted] denied the

buyer's claim because of the information provided above. I have attached a

screenshot of the [redacted] Claim, which shows that the buyer was at fault and

that [redacted] ruled in our favor (on the right hand side it says "13. Buyer

Claim Denied" on Tuesday, May 5, 2015).

We have responded to every

call and email from the buyer. At this point we have received nothing in return

from the customer, and it has been over 3 months from the original purchase.

The buyer may ship the parts back to our location for a full refund or he may

file a claim with the shipping company he hired to get a refund, if the parts

are lost or unrecoverable.

Please let us know if further information is needed.

For Revdex.com: Please remove the first and last name that buyer

used in his complaint if this is being posted publicly ([redacted]). Thank

you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Date: 05/25/15

I ordered the item on [redacted] from seller on 02/03/15, and the product

was delivered to [redacted] of [redacted] in mid-February. The manager at [redacted] stated

that the product is defective and they can't install them onto my car.

I first contacted the seller from [redacted] on February 18th,

2015 at 714-343-0320, and spoke with [redacted], who claimed to be the owner of the

store. I told [redacted] that [redacted] advised me that the product I bought from

[redacted] came defected. [redacted] suggested that I sent him some photos of

the defected item via text message. He also suggested that I seek another body

shop since he claimed [redacted] is inexperience with body kits.

On February 20th, 2015, I went to [redacted] to take some photos

of the defected item and texted those to [redacted] at his mobile phone number

[redacted]. I also met with an owner of another body shop that was

recommended by [redacted] to take a look at the body kit that I ordered. The owner

of that body shop stated that he would charge $300+ per piece to sand down and

re-tune the body kit. There are four pieces for the body kit, so that would be

over $1200 to install them. [redacted] wants to convince the guy to do it for $600,

but I told [redacted] I just wanted a refund and not have to deal with this mess. I

mentioned that I would put in a return claim with [redacted], but [redacted] said there

will be a 15% re-stocking fee. Then he said if I’m willing to work with him

then he’ll waived the re-stocking fee. He told me he would need a few days to

contact the manufacture along with my photos to see if they have any warranty

or anything they can do. I asked him what would happen afterward, he stated if

the manufacture can’t do anything about the defective item, then he’ll send me

a RA# to ship the item back to him.

The next following week, I’ve contacted the seller every couple days to

see if he can send me the RA#, but [redacted] suggested to give the manufacture some

time to respond, so I waited.

On March 3rd, 2015, I haven’t heard from [redacted] so I texted

him. His response seems like he is still waiting on the manufacturer of the

defective item. I told him I would prefer to process the return now. He stated

not a problem, and that he would send me the RA# first thing next morning. The

next morning, [redacted] stated that he sent the email already but I didn’t received

anything on [redacted]. Out of frustration and hoping to speed up the process, I

told [redacted] to email me directly, and I texted him my [redacted] email.

On March 4th, I received an email from [redacted]

that was sent by [redacted]. The return address he provided was to [redacted], Inc. in

[redacted], Ca. [redacted] stated that the address was to the manufacturer of the

defective item. [redacted] said he’ll waived the re-stocking fee, but I would have

to pay for the return shipment. He also stated that he’ll throw in a store

credit for half the price of the shipment. I told [redacted] I have never shipped

anything that big before, and asked if he knew which shipping method is the

cheapest. [redacted] suggested [redacted] express. He stated that they might take a

little longer but it is okay with him.

On March 11th, 2015, without a doubt, I wanted to return the

product as soon as possible. I made time through my work schedule to go to the

only [redacted] near my area, [redacted], California, which is about 30 minutes

away. (See attachments for RA# and shipment tracking number).

On March 27th, 2015, I texted [redacted] for an update on my

refund, but didn’t get a reply.

On April 6th, [redacted] texted me to give him the shipment

tracking number again. He stated that the tracking said delivered to [redacted] not

the address, and I told him the address is listed on the receipt. [redacted] stated

that he hasn’t received the shipment. I

called [redacted] for an update and they said that they only do station to

station, unless I paid an additional $45 to have them delivered to the address

on the shipment receipt. The clerk in [redacted] didn’t mentioned anything

about station to station nor did she gave me any information about additional

premium to ship to address on the receipt. The representative in [redacted]

said they’re about 35 minutes from [redacted], California. I told [redacted] the

situation and he said that it’s out of their way, but he’ll pick up the package

for me as a courtesy. He said that it might takes a couple weeks but he’ll get

someone out there to pick it up.

The next couple weeks, I called and texted [redacted] every few days to see

if he has a chance to pick up the shipment yet. Each time we spoke, he would

say that he has been very busy and that he would try to pick it up by the end

of the week. I even offered to pay the additional premium to [redacted] to ship

the item to the address on the receipt, but [redacted] called back and insisted that

I give him till the end of the week. Towards the end of April, [redacted] stops

picking up my calls, nor did he texted back. I had no other option but to put a

claim in [redacted]. Five minutes after I got off the phone with [redacted] claim’s

representative, I got a call from [redacted]. He was upset that I had put in a

claim. He stated that he thought we’re working things out. I told him I haven’t

heard back from him so I didn’t know what else to do. [redacted] told me to close

the claim then he’ll pick up the package at [redacted], or else he won’t do it.

I called back to [redacted] to see if that’s a possibility, but they recommend that

I leave the claim open for my protection.

A few days later, [redacted] denied my claim because they stated that there

weren’t any records of me contacting the seller within 14 days of the product

arrival, and that I didn’t return the product within 30 days afterward. I tried

to explain to [redacted] that I contacted the seller through his phone number provided

with the shipment. [redacted] stated that since they don’t have an internal record

of my first contact with the seller, and I conducted the initial contact

outside of [redacted], so they would not cover my refund under the [redacted] refund guaranteed.

I tried to appeal the claim, but they stick to their reasons. [redacted] refunds

department doesn’t have a contact number to speak with a representative, the only

contact is through email. They don’t reply to email as well.

On May 8th, [redacted] didn’t reply to my text message about an

update. I told him I’d take him to small claims. No answer.

I spoke with [redacted] to email the seller on my behalf about the seller’s

full name and physical location of their business address.

On May 9th, [redacted] texted me in the morning stated that

[redacted] “destroyed the parts.” I called [redacted] and we had a very long

conversation. [redacted] wanted me to take down all the negative comments about him

and his business from the internet. He stated that if I take the down the

comments, he’ll help me get all my money back from [redacted]. I asked him, why

does he wants me to do things that only benefits him? He said that’s the only

way he’ll help me get my money back from [redacted]. I told him the maximum

insurance I can purchase and did purchased was $300. [redacted] said he’ll work with

the [redacted] claims and fight with them until we get the full amount. I asked

him, if we don’t get the full amount, then what happen? [redacted] said he’ll refund

the difference if that’s the case. He said not to worry, because he had done

this before, and the only problem is that the claim might takes up couple

weeks. I told him, I’ve waited forever, and the bigger picture is that I don’t

see my refund no matter how long I’ve waited.

I tried to ask [redacted] for his full name and he told me it’s [redacted].

At first he told me he was the owner of [redacted] but that day, he said

he’s just an employee that wants to help me with this situation.

After I got off the phone with [redacted], I called [redacted] to see why they

“destroyed the parts”. [redacted] said the package was picked up on April 6th,

2015. I asked them to fax me the confirmation of that record, and to make sure

to double check. See attachments for the confirmation from [redacted] that the

package has been picked up by someone named [redacted] on April 6th at

8:56AM. The tracking number is [redacted]. Please call [redacted] with

this tracking number to verify the information. I also asked [redacted] about

their pick up policies. They stated that in order to pick up the item, the

customer would have to know the tracking number of the package, the name of the

recipient, and/or who shipped the product. The recipient has to show

identification as well. And also to point out the fact that the package had the

RA# that I wrote on there, provided by [redacted].

The seller didn’t answer my question on [redacted], as their reply was simply

“Thank you for the communication over the phone.

If you have any further questions or concerns, please do not hesitate to ask. Thanks and have a great day,”

On May 10th, 2015, I asked [redacted] to send an email on my

behalf again about the seller’s full name and physical location of the

business. The reply I got was simply they only have warehouse location and no

such physical address existed. Nothing about the seller’s full name as well.

I did some research online and found that I am not the only one that got

scammed and that the seller did this to many other consumers online. If only I

read their reviews first, I would never have gotten involved with this seller.

From the beginning to the end, the seller had deceived me, lied on bargain of

his terms, and got away with my money.

The seller used to have a mailing address on the website, but I can’t

seem to find that anymore as well. The only valuable source of an address for

this seller is at Revdex.com. Please don’t take that down for other consumers to be

able to find this seller if needed. I checked with the city of [redacted], Ca. and

there is no record of a [redacted] registered with the city. The

address listed [redacted], [redacted], CA [redacted] for the seller on Revdex.com also states that the

business started in 05/10/2007, but the city of [redacted] said the only business

under that address was [redacted] Inc. And according to the city of [redacted],

[redacted] Inc. closed down on 05/31/13. I couldn’t find the fictitious business

name for [redacted] anywhere. If they’re using [redacted] mailing address but

the city has no record of them, what does that mean?

I finally

figured out that [redacted] Inc. was owned by [redacted], and it’s not the

manufacture company of the defective item. It also occurred to me that from the

beginning, [redacted] wanted to buy time by using the manufacture as an excused, so

that the refund guaranteed from [redacted] would be denied. [redacted] would have made

[redacted] paid for the refund if [redacted] was liable for them.

I want to

point out a few things on the seller’s replied. I don’t understand why the

seller said I contacted him in mid-March when my phone statements clearly

stated that we have constant contact with each other from 02/18/2015 till

05/11/2015.

The seller

stated “ The parts were not ‘defective’ or ‘not as described’ in any way and

that is why the customer paid to ship the parts back to us (we would have paid

for the shipping or sent the customer new parts if they were ‘defective’ or ‘not

as described’ – I’m sure the customer would expect the same).” This statement

justified the seller had contact with the defective item that I’ve returned and

that he claims to be “destroyed” at [redacted].

In the

seller’s replied, “The parts were not defective and that is why we offered the

buyer a general return and the buyer paid to ship the parts back.” This statement

again indicate the seller had contact with the item that I’ve returned and in

his opinions it was not defective.

The seller’s

replied stated that he mentioned in early April about some charges for gas and

time to go pick up the shipment, this is not true at all. If he said he was

going to charge for gas and time, I would have just paid the addition premium

for [redacted]. In April, [redacted] kept suggesting that I should give him till end

of the week, and so I waited till end of April to start the claim with [redacted].

I can’t believe

[redacted] replied in the message “we never promised the buyer that we would pick up

the parts at all.” After all the weeks he told me to wait and give him another

week, and that he’s doing this out of courtesy for me. I can’t stop shaking my

head as I read this replied message from the seller.

The last

part of his message “The buyer may ship the parts back to our location for a

full refund or he may file a claim with the shipping company he hired to get a

refund, if the parts are lost or unrecoverable.” I guess he said this because

he knew it’s not possible for me to ship it back to him anymore, and he wants

me to file a claim for lost or unrecoverable item with [redacted].

One thing I

want to point out, when sole proprietors own small businesses, they are usually

proud of their name listed with the well-established business. A legitimate

business wouldn’t be hard to find the business owner’s full name, their

physical location, and fictitious name from the city.

Review: We purchased a front replacement bumper cover for a Cadillac Escalade and the bumper that arrived was the wrong one and it was also defective. I called and notified http://carbodykitstore.com and after the vehicle left I was notified there would be a restocking fee, of thirty percent!, and that we were going to have to pay for the return shipping.Desired Settlement: I wish to return the item without the restocking, or at least a reasonable restocking fee, and we will pay the return shipping

Business

Response:

CarBodyKitStore

101 W. Central Ave. Ste B #178

Brea, CA 92821

2 August 2014

Revdex.com of San Diego & Imperial Counties

4747 Viewridge Ave #200

San Diego, CA 92123-1688

Dear [redacted],

This letter is in response to Revdex.com Complaint ID: [redacted]. On

June 30th, 2014, Victor Hernandez (Order Number [redacted]) purchased

the following product from CarBodyKitStore.com:

Cadillac Escalade Platinum 2 Style Front Bumper 02 03 04 05 06 [[redacted]]

(as stated in his complaint)

The product purchased can be viewed at the following link on our

website:

http://www.carbodykitstore.com/cadillac-escalade-platinum-style-front-bumper-p-5...⇄ />
The product was successfully delivered to him with signature

confirmation (see FedEx tracking number: [redacted]).

On July 8th, 2014, we received communication from our

customer. He sent an email to us titled “Wrong bumper” with the following

images attached:

http://www.carbodykitstore.com/images/[redacted]/photo1.jpg

http://www.carbodykitstore.com/images/[redacted]/photo2.jpg

http://www.carbodykitstore.com/images/[redacted]/photo3.jpg

http://www.carbodykitstore.com/images/[redacted]/photo4.jpg

The pictures above clearly show that the customer received the correct

bumper which was purchased from him on June 30th, 2014. The first

picture shows the correct product number displayed on the bumper ([redacted]). The

other three pictures show the correct bumper purchased, which correctly match

the pictures shown on our website (shown in the first link above).

Our terms and conditions, listed on our website, can be viewed at the

following link:

http://www.carbodykitstore.com/conditions.php

All customers, by purchasing from CarBodyKitStore.com, are required to

agree to our terms and conditions (shown in the link above). This agreement is done

during the product checkout process on our website. In the “Return/Shipping

Policy and Procedures” section of our Terms and Conditions, the following terms

are stated:

“You may return any common stock items for a refund, credit, or

exchange by completing a Return Merchandise Authorization (RMA) form within 14

calendar days after delivery.”

And continues,

“All general returns are subject to a 15-35% restocking fee. The

restocking fee is simply put in place (and varies by size of product) because

it costs us money to box and ship an item to you. Any general returns will be

credited the purchase price minus any applicable restocking fees.”

Once the email was received from the customer, we responded to him (via

phone call) the same day (July 8th, 2014). We informed him that the bumper he received appeared to be the correct product he purchased. We showed the customer the part numbers, pictures and receipt for his order - concluding we had shipped him the correct part. The customer agreed with us, and concluded he must have purchased this bumper by mistake. We informed him

that he can return the bumper he purchased, but he will need to pay a 30% restocking fee and pay for the return shipping

of the part (as stated on our terms and conditions). After offering the customer this option to return his product, he said

that he understood and would get back to us. We did not hear back from him

until we received the complaint from the Revdex.com. Once we received

this complaint, we contacted the customer and came to an agreement over the

phone.

This new agreement we came to with the customer (after the complaint was filed) is as follows: Although it is now past

our return period and a Return Merchandise Authorization (RMA) form has not

been filled out within 14 calendar days after delivery, we will make an

exception to our terms and conditions and agree to the following: The customer

will be required to pay a 20% restocking fee ($67.35), and pay for all return

shipping costs involved with shipping his product back. The customer’s RMA

number for this return is [redacted].

This number should be written in large printing directly onto the box that the

part will be shipped back in. The customer is required to ship back his product

within 10 days (by Aug 13th). Once the returned product is received

in original condition, a refund will be given using the payment method provided

during purchase (minus the 20% restocking fee). It will typically take 5 to 7

business days for the refund amount to show up in the customer’s account.

We have come to an agreement with the customer, which the customer found fair. We feel we have gone above and beyond in order to resolve this issue by lowering our restocking fee and accepting a return past our stated return time. The customer is now happy with the situation and this case should now be closed. Please contact us anytime if further information is needed.

Thanks and have a great day,,

CarBodyKitStore

1-800-483-8670 ext. [redacted]

Review: Body kit was ordered and supposed to arrive 2 weeks later. 3 weeks later I called and it was backordered, they did not inform me of this, this kept going for a while, I called they would make up another excuse to tell me, so I asked for a refund after 3 months, they said it was send back through paypal. I called paypal, they have no record of them sending payment back, but they have record where I paid 879.99 for the kit. I called body kit store back and they give me the run around again, I talked to a guy named matt who gave me a fake extension number to him and said what had happened was paypal didn't accept anything after 45 days, so they would cut a check and send back to us. After being on the phone more than 20 times to them, and numerous lies from them, even saying the check was sent out, we still have none of our money back and no body kit. They are still giving me run around about the check and saying there is no one there to help me they will call me back, which they never do. Highly Frustrated. That is a lot of money to be stolen from me when I done nothing but try to buy from their business.Desired Settlement: I would like to have a check for the amount of 879.99 for the body kit I did not receive, but paid in full for.

Business

Response:

CarBodyKitStore

101 W Central Ave Ste B178

Brea, California 92821

Phone: (800) 483-8670

Fax: (800) 385-1531

To whom it may concern:

This response is in reference to RevDex.com case number [redacted].

We are responding and addressing all of the customer’s concerns and our

attempts to resolve the issue below.

On June 13th, 2014 the customer ordered a custom body

kit from our online store catalog. After the customer placed

his order (before we charged him), we tried calling the telephone number

associated with his order (because we call almost every customer to go over freight

shipment details and installation), but the number was not valid. The customer

emailed us his valid telephone number and we called the customer’s number and

talked to a lady. We told the this person due to their order being custom, it

will take approximately 8 weeks to receive, because it must be made on demand.

We also emailed this information to the customer. We are not sure why the

customer originally thought the order would be delivered in only 2 weeks, and

we can show that we sent this information to him by email to his given email

address.

On August 7th, the customer called and wanted to

cancel their order. The customer’s order was set to arrive within the next few

days, and we told the customer this. The customer said the order was for a

client of theirs and they can no longer wait. We told the customer that is

fine; we will go ahead and cancel their order. We immediately canceled the

order in our system.

In the beginning of October the customer called us to ask why

they haven’t received their refund. We told them that according to our system

the transaction had been canceled and, thus, refunded. We told the customer we

would look into the situation and try to figure out why they had not received

their refund.

After looking into the transaction, we figured out the

customer’s money had not been refunded because Paypal does not allow refunds

after 45 days. We told the customer we would go ahead and send them a check

refund because we could no longer make the refund through Paypal. We were

completely unaware of this rule with Paypal, as with credit cards you can

refund at any time.

On October 7th,

2014 we went ahead and sent a check to the customer. To our knowledge this is

where the situation ends. We would be happy to provide a copy of the check sent,

if need be. If the customer has not received the check for any reason, please

let us know. We are trying to refund the customer their money, but because Paypal

will not allow us to do so through the original payment method, a check (or

some other method) had to be done. We tried calling the customer on October 17th,

2014 to make sure everything was fine, but no one answered or called us back.

Please have the customer contact 800-483-8670 x377, as we have tried to get in touch

with them.

In addressing the customer’s statement that he was given a

fake extension: No matter what extension you press in our phone system, it will

always lead to an actual person on the line. If the customer did not have the

correct extension, he could have talked to someone else and merely asked for

the person he was looking for. There would be no reason for anyone to give out

a fake extension, as there many other ways to get in touch with anyone who

works for our company. It could be true that the extension number given to the

customer was not heard correctly or accidentally miscommunicated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have called this place almost every day for quite some time, and they just tell me the guy in charge of this refund if not available and for me to call back later, which I do and Im still getting the same response, that I just need to call back later. There has been no check refunded to us, we have been looking for it for some time now. As far as calling here, they have not called within our business hours and I feel sure they haven't tried to call at all because I have had to call them numerous time and all I get is the same thing, saying the check was sent and for me to call back. They would not provide a tracking number on the check or anything, just said it had been sent. If it has been sent where is it. They also said they had sent a second check to replace the first. I don't think many business' will just send out checks one right after the other, its very frustrating to have bought something like this and been lied to about it the whole time. I was told it would be shipped in two weeks. Then the story changed to it being on backorder, the it was changed to the box was damaged and had to order another one in. One excuse after another. It's ridiculous!! ]

Regards,

Business

Response:

Mr. [redacted],